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“Unexpected and unjustified CC charge”

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The Crays Accommodation
Certificate of Excellence
Canberra, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Unexpected and unjustified CC charge”
Reviewed January 1, 2014

We (a couple with a 3-year old) stayed at Kelly, a two-Bedroom unit located at 11 Innes Street, away from all other Crays accommodation properties which are located at 57 – 59 The Esplanade. The unit is like a granny's flat - owner of the property lives at the same address (their house is at the back of the unit). Both one-bedroom (King) and two-bedroom (Kelly) units were available but we booked the two-bd due to other reviews that it has a water view, and the fact that my little boy and I didn't plan to do Gordon river cruise and so the two-bd would give my little one more room to play in. Kelly has two bedrooms, one has a Queen bed and the other has two singles. The unit was clean in general. Pillows smell sweaty but I could see that the pillowcase had been washed so I just covered the pillow with extra clean towels that I brought with us. The electric blanket was good. We used it to warm up the bed before we went to bed. There is an electric heater on the lounge room wall. It is effective but a little noisy. We turned it off at night. We also bought a crayfish at $80 from the owner of the property (Megs), which was already in our fridge by the time we arrived so it was quite nice.
Hot water was not enough for all three of us. We didn't shower on the first night we stayed there because we already showered in the morning and spent most of the day only driving to Strahan that day. On the 2nd night after the Gordon River cruise, my husband and 3-yr old took shower first and hot water ran out on them. My little boy was freezing. I wrapped him up in layers of towels to warm him up. There was no hot water left from the kitchen tap, either. We thought the hot water heater might be broken but after 1-2 hours there was hot water again so we knew it was just a small hot water tank. Overall it was not a huge issue however it would be nice if we could be warned about the hot water issue beforehand.

A few days after we checked out I found the owner (Megs) charged my credit card for an extra $100. I rang her to query the charge. She said she saw us shopping with someone at the local IGA (a relative of ours) and therefore suspected that the person also stayed at the 2-bedroom unit we rented. Megs charged us $100 for that person. I explained that the person with us was actually travelling with her husband and they stayed somewhere else. Megs then said she still needed to charge extra because the two single beds in the second bedroom were disturbed (my little one was guilty of that 'crime' as he used the beds as hiding places when he played hide-and-seek with my hubby). We didn't think the additional charge was justified because we rented and paid for a two-bedroom unit and it was never made clear to us that we could only use one of the bedrooms. We would have rented a one-bd or stayed somewhere else if we knew this 'rule'. Plus, the owner could have locked the door of the second bedroom if she didn't want the single beds to be 'disturbed'. What's more, the owner could have clarified with us while we were still in Strahan if the person she saw us shopping with was also staying at Kelly. We would have explained on the spot that she was staying with someone else. The owner’s house is on the same block of land as the unit we rented, she could have knocked on our door to check if there was any unauthorised ‘guest’ at our unit. We cleaned the unit as best as we could and checked out at around 8.30am on 22nd Dec 2013. I then text messaged Megs about our departure at around 9.20am. She didn’t respond to say that she was going to post additional charge on my credit card then, either. Strahan is now a world away from where we live – there is nothing we could do to get the money back. This is just one small unpleasant stain on our memorable Tasmania trip. The stain will fade over time. However, it has changed our mind setting about accommodation choices forever. In the future, we will only stay at big chained hotels which are tightly regulated in terms of credit card charges, if possible.

We timed our trip to Strahan at around the same time my husband's relatives were there. We caught up with them on the Gordon River Cruise and they met my little boy for the first time. It was really nice that we could catch up. We then went on our separate ways from Strahan and our relatives were not easily contactable while they were travelling. They were using their overseas mobile phones and only turned it on occasionally. My husband mentioned it to them that we have been charged extra for accommodation in Strahan due to having been seen with them there. We also mentioned that the owner of Crays Accommodation wanted to know their details and where they stayed at Strahan, and if confirmed to be true, she would consider refunding us $50. While our relatives felt sorry for causing us 'trouble' they were reluctant to give their details to Crays Accommodation due to fear that their personal information could be misused (‘what if she charged our credit cards’ was their response - fair enough given our experience).

Room Tip: Some previous reviews mentioned about the water view in Kelly which was the main reason we rented it...
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  • Stayed December 2013, traveled with family
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    • Cleanliness
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Helpful?
6 Thank Shar W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
Sydney, Australia
Level Contributor
85 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 1, 2014

We stayed here for 2 nights in unit 4. It consisted of 2 bedrooms, living area and a kitchen/dining area.
Had a nice view across the road to Risby Cove. It's about a 5-10 minute walk in to town along a flat pathway. And it's right across the road from Risby Cove Restaurant (which was a big consideration when we booked it)
No free wifi :( They do have a plan you can sign up for. Prices were (from memory) $7.50 for 1 hour $12.50 for 2 hours $25 for 24 hours used over 2 days 500mb. Speeds were ok (for west tassie)
Overall a very nice place to stay.
Recommended.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank tommyfromsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
168 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed January 1, 2014

We stayed at the Crays for 2 nights in the 2 bedroom Kelly unit. Staff friendly and unit very clean and comfortable. No oven but good BBQ. Convenient for town and cruises and nice walk around the esplanade.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gidgea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
619 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed December 31, 2013

We stayed in a 2 bedroom villa with a view through the bushes to the water. The villa was very well appointed with large comfortable bedrooms, separate toilet and spacious bathroom and open plan kitchen, dining and sitting area. The car port was under cover and the front verandah was sheltered with comfortable chairs and large table. There were nice homely touches like fresh flowers on the table and a jug of milk in the fridge. The heating was was very efficient and the beds had electric blankets. We had a most enjoyable stay.

Room Tip: Villa 1 is in the corner and you can see the water through the bushes from the front verandah
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  • Stayed December 2013, traveled with friends
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    • Cleanliness
    • Service
Helpful?
Thank Peach P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 15, 2013

We found these cabins very spacious and lots of little personal touches which made it feel very homely. Plenty of heating and excellent covered car accommodation right at your cabin. A nice walk to the restaurants too.

Stayed December 2013, traveled with family
Helpful?
Thank 355Steph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatton, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 28, 2013

We stayed here at the beginning of November for three nights, a comfortable villa with a view of the sea through the trees. Quiet clean and comfortable two bedrooms, open plan kitchen lounge area with cooking facilities. Bathroom had an electric wall heater, shower was a bit on the small side but comfortable enough. Verandah which would have been lovely to sit out on if the weather had been kind enough. Ample heating provided and electric blankets. Fresh flowers in the villa gave the place a touch of home. Covered parking beside villa. A comfortable walk in to the harbour front and shops or a two minute drive, Megs [the owner] and Wendy in the office were both extremely helpful both before and during our stay and pre booked our Gordon River cruise for us. I will definitely stay here again. I have attached photos but the rooms are bigger than they are pictured.

Room Tip: Unit 4 has the sea view.
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank TinaGatton_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 20, 2013 via mobile

We stayed two nights at The Crays and the place was lovely. We stayed in villa 5 and were able to sit out on the verandah in the arvo and admire the view of risby cove. The heating was ample, which is well needed and the beds have electric blankets. Absolutely loved it!!

Stayed November 2013, traveled as a couple
Helpful?
Thank NicoleRee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Crays Accommodation

Property: The Crays Accommodation
Address: 59 The Esplanade, Strahan, Tasmania 7468, Australia
Location: Australia > Tasmania > Strahan
Amenities:
Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #2 of 20 Specialty Lodging in Strahan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Crays Accommodation 4*
Number of rooms: 8
Official Description (provided by the hotel):
* Eight fully self-contained, holiday units. Studios, and 2 and 3 bedrooms.* Two central locations in Strahan * Harbour or wilderness views from each unit and from the covered decks:* Outdoor furniture. * All ground level. Free WIFI at the Esplanade units * RAINWATER TANK at The Esplanade for your delight! * Our lawns are lush, and the clean air is invigorating. ... more   less 
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Also Known As:
The Crays Accommodation Strahan, Tasmania

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