We (a couple with a 3-year old) stayed at Kelly, a two-Bedroom unit located at 11 Innes Street, away from all other Crays accommodation properties which are located at 57 – 59 The Esplanade. The unit is like a granny's flat - owner of the property lives at the same address (their house is at the back of the unit). Both one-bedroom (King) and two-bedroom (Kelly) units were available but we booked the two-bd due to other reviews that it has a water view, and the fact that my little boy and I didn't plan to do Gordon river cruise and so the two-bd would give my little one more room to play in. Kelly has two bedrooms, one has a Queen bed and the other has two singles. The unit was clean in general. Pillows smell sweaty but I could see that the pillowcase had been washed so I just covered the pillow with extra clean towels that I brought with us. The electric blanket was good. We used it to warm up the bed before we went to bed. There is an electric heater on the lounge room wall. It is effective but a little noisy. We turned it off at night. We also bought a crayfish at $80 from the owner of the property (Megs), which was already in our fridge by the time we arrived so it was quite nice.
Hot water was not enough for all three of us. We didn't shower on the first night we stayed there because we already showered in the morning and spent most of the day only driving to Strahan that day. On the 2nd night after the Gordon River cruise, my husband and 3-yr old took shower first and hot water ran out on them. My little boy was freezing. I wrapped him up in layers of towels to warm him up. There was no hot water left from the kitchen tap, either. We thought the hot water heater might be broken but after 1-2 hours there was hot water again so we knew it was just a small hot water tank. Overall it was not a huge issue however it would be nice if we could be warned about the hot water issue beforehand.
A few days after we checked out I found the owner (Megs) charged my credit card for an extra $100. I rang her to query the charge. She said she saw us shopping with someone at the local IGA (a relative of ours) and therefore suspected that the person also stayed at the 2-bedroom unit we rented. Megs charged us $100 for that person. I explained that the person with us was actually travelling with her husband and they stayed somewhere else. Megs then said she still needed to charge extra because the two single beds in the second bedroom were disturbed (my little one was guilty of that 'crime' as he used the beds as hiding places when he played hide-and-seek with my hubby). We didn't think the additional charge was justified because we rented and paid for a two-bedroom unit and it was never made clear to us that we could only use one of the bedrooms. We would have rented a one-bd or stayed somewhere else if we knew this 'rule'. Plus, the owner could have locked the door of the second bedroom if she didn't want the single beds to be 'disturbed'. What's more, the owner could have clarified with us while we were still in Strahan if the person she saw us shopping with was also staying at Kelly. We would have explained on the spot that she was staying with someone else. The owner’s house is on the same block of land as the unit we rented, she could have knocked on our door to check if there was any unauthorised ‘guest’ at our unit. We cleaned the unit as best as we could and checked out at around 8.30am on 22nd Dec 2013. I then text messaged Megs about our departure at around 9.20am. She didn’t respond to say that she was going to post additional charge on my credit card then, either. Strahan is now a world away from where we live – there is nothing we could do to get the money back. This is just one small unpleasant stain on our memorable Tasmania trip. The stain will fade over time. However, it has changed our mind setting about accommodation choices forever. In the future, we will only stay at big chained hotels which are tightly regulated in terms of credit card charges, if possible.
We timed our trip to Strahan at around the same time my husband's relatives were there. We caught up with them on the Gordon River Cruise and they met my little boy for the first time. It was really nice that we could catch up. We then went on our separate ways from Strahan and our relatives were not easily contactable while they were travelling. They were using their overseas mobile phones and only turned it on occasionally. My husband mentioned it to them that we have been charged extra for accommodation in Strahan due to having been seen with them there. We also mentioned that the owner of Crays Accommodation wanted to know their details and where they stayed at Strahan, and if confirmed to be true, she would consider refunding us $50. While our relatives felt sorry for causing us 'trouble' they were reluctant to give their details to Crays Accommodation due to fear that their personal information could be misused (‘what if she charged our credit cards’ was their response - fair enough given our experience).
- Official Description (provided by the hotel):
- * Eight fully self-contained, holiday units. Studios, and 2 and 3 bedrooms.* Two central locations in Strahan * Harbour or wilderness views from each unit and from the covered decks:* Outdoor furniture. * All ground level. Free WIFI at the Esplanade units * RAINWATER TANK at The Esplanade for your delight! * Our lawns are lush, and the clean air is invigorating. ... more less
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- Also Known As:
- The Crays Accommodation Strahan, Tasmania