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“Pretty good... but could do better”

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The Madsen Boutique Hotel
Ranked #1 of 1 Hotels in Penguin
Certificate of Excellence
Reviewed October 22, 2012 via mobile

PROS- stunning room with fantastic view, very comfortable bed and pillows and nice linen, beautiful spa with views to the sea and the tv, large tv with DVD (and good selection of free DVDs) accommodating and friendly staff, pretty good breakfast.
CONS- poor bathroom toilettries, noisy if kids staying (thin walls-was fine the first night as no kids!), French champagne actually sparkling wine, no instructions for setting tv to watch DVDs, no-one available on reception/housekeeping phone when I had to call a few of times-would be good if it was transferred over to a mobile if they're out. And the most astounding of all the cons was paying $250 a night and then being charged $3 for coffee from the in-room coffee machine!! Would've thought a couple of coffees could be included and even think they shouldn't bother with the 'champagne' and include complimentary coffee and decent bathroom products instead.
Enjoyed Penguin very much, especially dinner at Wild cafe. Book well ahead! Superb menu (but don't have the crispy pork belly because the skin is soft not crispy!) Wouldve liked to go to Casablanca as well but booked out. Pub meal delicious too.

  • Stayed: October 2012
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Thank AASRMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
themadsenpenguin, Owner at The Madsen Boutique Hotel, responded to this reviewResponded October 31, 2012

There is always room for improvement and we value comments that help us serve our guests better. The issues raised by the reviewer are addressed in order of importance:
1. We have rectified the communication problem when reception is unattended by changing the instructions on the reception signage (and in all rooms) to ensure that if the in-house line dials out then to call the hotel number which is always monitored.
2. We do not understand the comment about poor bathroom toiletries as we use the industry leading Kudos Platinum collection (shampoo, conditioner, soap and shower cap) which is described as "contemporary, modern minimalist". Does the reviewer have a specific gripe about one of these products?
3. The coffee pods for the Nespresso coffee machine are clearly marked for sale, as are all the items in the mini-bar. Using this logic why not complain about the cost of an alcoholic beverage from the mini-bar? However, thanks to the reviewer's comment, we have put in a coffee plunger in the Penthouse as we have already been offering free freshly ground coffee for coffee plungers in all the other rooms.
4. The Penthouse two-night package on our website refers to French bubbly, not champagne. We introduced this practice when taking ownership of the hotel a year ago, replacing the "Minchinbury White" sparkling wine. We are sure most of our guests prefer this change.
5. Finally, we are confident the reviewer will have great difficulty finding a similar 4.5 star AAA Tourism rated two-night package for the same price in a hotel anywhere in Tasmania.

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Reviews (141)
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114 - 120 of 141 reviews

Reviewed September 23, 2012

What a find! The stay was brilliant, although only overnight. The room had stunning views and the bed was as comfortable as I have slept in. Breakfast was great also....in fact, I am typing this with a cup of coffee in front of me while looking at the views of the water. A great little boutique place.

  • Stayed: September 2012, traveled on business
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Thank squidlips21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2012

The owners of this boutique hotel should be commended for their business acumen and skill at setting up this boutique stay in a remote area of Tasmania. I recently stayed here whilst undertaking business in nearby regions and was very impressed. It is situated in the most beautiful position next to seaside. The owners were more than hospitable, going above and beyond to make my stay pleasant. The rooms are super clean and modern and the breakfast was yummy! I would definitely recommend as a great place to stay.

  • Stayed: September 2012, traveled on business
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Thank FamilyfourAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012

We stayed one night in the penthouse suite. We wish we were there for longer. The service was amazing. Breakfast was lovely. We were there on a Tuesday night and both good restaurants in the town was closed so we had to go back to Ulverston for dinner, not far but would have rather eaten in the town.
The room and view was fantastic. To wake up to water views from the big window was majic

Stayed: September 2012, traveled as a couple
Thank Cyberchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012 via mobile

We stayed in the penthouse and absolutely loved it! Such a gorgeous modern room with so many nice touches! Lovely view of the ocean and so spacious have recommended this place to many! The staff were very friendly and very easy to deal with! Would love to stay again!

  • Stayed: November 2011
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Thank Cilla17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2012

Staff were incredibly lovely, beautiful homely rooms, delicious home made breakfast delivered to my room, and amazing location!

  • Stayed: May 2012, traveled on business
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Thank SpaGirl85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2012

Our office booked my colleague and myself in for a two night stay at the Madsen last week. On the way there we were expecting a down market boarding house and discussed what we would do if that turned out to be the case.

You can imagine our surprise when we saw the Madsen, it had a beautiful old world character type building from the outside and was located just across the road from the beach. On entering the reception area we were greeted by the owner Amanda in a very warm and friendly way. While my colleague was hoping for a room overlooking the beach she had to be satisfied with one having only a side view of the beach. Our offices had been trying to keep cost down and did not book the penthouse for either of us. This is not to take away from the fact we were both very pleased and surprised at the lovely suites we both had.

We were both given very large rooms with a beautifully fitted out ensuite in each one. The rooms had all you would expect from a 4 star hotel in any large town. The beds were (at least I can say so about mine) were extremely comfortable. Amanda did show us the ground floor suite which was massive and really desirable but unfortunately it was booked out by other guests who arrived shortly after us.

The breakfasts we received every morning were lovely with plenty of good quality coffee available.

Amanda & Phil were very knowledgeable about the local restaurants and recommended two different ones that we went to on respective nights. Both restaurants offered high quality food and service. We could not have asked for better even in a major city.

Given the opportunity I would stay there again without question. I highly recommend it to anyone visiting this area of Tasmania.

Room Tip: You must try for the Penthouse otherwise opt for the ground floor suite. Either one will make you f...
  • Stayed: July 2012, traveled on business
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2  Thank gordon35au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Madsen Boutique Hotel

Address: 64 Main Rd, Penguin, Tasmania 7316, Australia
Location: Australia > Tasmania > Penguin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Penguin
Price Range: $106 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Madsen Boutique Hotel 4*
Number of rooms: 6
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Also Known As:
The Madsen Boutique Hotel Penguin, Tasmania

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