Oh dear.... oh dear me. What is going on with that cafe? We went there for lunch as a group of five last sunday and i wish I could think of something favourable to say about the experience. This is not a review about the tourist attraction that is the old restored mill, but really if the mill wants to provide a top notch service, perhaps they should have a think about who is running the cafe and what kind of image they would like to present as a whole to tourists. A couple of problems from Sunday:
1) the menu - boring, uninspired, short. More appropriate for a lunch in an aged care facility.
2) the service - soft drinks plonked in the middle of the table and not offered to anyone in particular, no glasses (or heaven forbid ice) offered either, dirty plates piling up on our table and the table next to us, prompting the table next to us to do a bit of self service and stacking their dirty food encrusted dishes on the only spare table in the restaurant, offering things like quiche on the menu and when you order quiche, you are told, no quiche, only pie... The wait staff seemed like very nice people, just obviously out of their depth. Its basic waitressing skills to never leave a table empty handed when there are dirty coffee cups and plates sitting in front of the customers.
the food - lukewarm soup, $4 for a side salad of somewhat brown lettuce leaves with slimy tomatoe. And the lasagne.... my friend was given his serve of lasagne, with the cavet, "if its not ok, let us know." so he tasted it, and it was revolting. The dish was taken back to the counter, only for the staff to say, "oh yes, we nuked it too long in the microwave" - well hello?!, why would you even bother bringing it to the table if you knew you'd stuffed it up? Were you just hoping that the poor person would lump it and suffer in silence?
Overall, it was a really overwhelmingly bad lunch experience. I feel really sorry for the staff for being so inadequate - they need to go to hospitality training. And who ever wrote the menu, maybe you need to eat out a bit more... find some inspiration from somewhere!
Tourism Tas and whoever is behind the Heritage Highway concept - this is a shocker and you should intervene.
On the plus side, the bread was nice.