We stayed two nights in Rumah Kita, a property managed by the owners of Sheoaks. Despite the property having a magnificent location, the experience was ruined by the uncleanliness of the house and the appallingly rude hosts. It seems the hosts had little concern for this property, and we felt like third rate guests. Our initial email correspondence isolated between very helpful and detailed information and some very curt responses. When we arrived the place was dirty and unkempt. The windows were simply filthy, obscuring the great views, and the house was filled with dust and cobwebs. We felt we had to clean everything before we could use it.
When I complained to Allen (Owner of Sheoak) the next day. He was outright rude and belligerent. He refused to believe that there was anything wrong with the property, and when I suggested that we look at the house together (a 50m walk on the same street) he said he didn't have time. He began ranting at my wife and I as we stood there stunned, saying how hard-working the cleaning woman is and how long he and his wife had been managing properties. It was a shocking experience.
The next day Allan sent me an email to apologise and offer a discount on our rate. I appreciated the gesture, but it did little to wipe out the experience from the previous day.
- Also Known As:
- Sheoaks Bed And Breakfast Freycinet, Tasmania - Coles Bay