The accommodation itself was very comfortable, well furnished and we enjoyed having the use of a washing machine and dryer for the night. We left Tassie with only fond memories of our holiday - only to return home to find a letter from the owners stating the $50 cleaning fee had been charged. We were shocked - we have travelled extensively, both in Australia and overseas, and we have never been treated in this manner. As a teacher I value highly leaving rooms in an acceptable condition - I drum this into my students every day. We simply did not leave the chalet in a condition warranting this fee. The letter went on about very trivial things, including finger marks on glasses which we did not even use during our stay.
Please choose carefully - even if you are a tidy, respectable person, you may find yourself $50 poorer. There is no recourse for complaint and the owners will not listen (in fact they will be downright rude, I was in tears) if you give logical reasons why the cleaning fee being applied is simply unfair.
Unfortunately this establishment reflects poorly upon tourism in Tasmania. No amount of beautiful scenery can make you forget downright rudeness.
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- Also Known As:
- Derwent Bridge Chalets & Studios Tasmania