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Derwent Bridge Chalets & Studios
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Reviews (261)
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Reviewed February 7, 2013

The chalet was exactly as advertised: spacious, clean, near Derwent Bridge attractions and close to the highway. The TV reception was limited to two channels but in the wilderness area this shouldn't be a surprise. Kitchenette facilities were acceptable in all respects and the bathroom was very modern and very clean.

  • Stayed: February 2013, traveled as a couple
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Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

They don't look much from the road, in fact they are almost the only accommodation visible from the road, (other than the pub). However once inside it is lovely and clean and has all the essentials. The old analog TV has only 2 channels, but it is not the city centre ! It is very close to Lake St Clare and a great location for walks around the lake area.

Room Tip: It is n the hwy so a back room is better - but then again the hwy 'stops' at dark so there is little noise anyway.
  • Stayed: January 2013, traveled as a couple
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Thank sbadert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2013 via mobile

Our family of 6 spend a few nights in the "Olympus Chalet" in January. The chalet had a rustic wooden charm that perfectly blends into the beautiful Tasmanian Nature and was yet immaculately neat and clean with all amenities that one could possibly need ( incl. fireplace, dishwasher & complimentary morning paper). We particularly enjoyed our afternoon tea on the lovely terrace and all the wildlife that's around after dark. The chalets are very close to all the beautiful hikes around Lake St. Claire and we had a tremendous time exploring the area. The hosts gave loads of advice on how to make the most if our trip and were more than accommodating when we had to change our travel plans due to a highway closure and spontaneously prolonged our stay. Thank you for a wonderful time!

  • Stayed: January 2013
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Thank littlepenguin123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2013

We only stayed one night, after visiting Lake St Clair, First impression was the later than everywhere else check-in time of 3pm and the grumpy lady, who I assumed was the owner. I found the little sign about the cleaning fee rude, as well as the sign on the cereals, which were measured and if any was found missing the whole breakfast charge would apply. Apart from that, the Chalet was clean, well stocked and maintained and we enjoyed the complimentary port wine and chocolates!

  • Stayed: January 2013, traveled with family
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2  Thank Jurina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perentie, Owner at Derwent Bridge Chalets & Studios, responded to this reviewResponded January 23, 2013

Hello again from the Central Highlands of Tasmania,

And thank you for your comments.

We introduced a 3pm check-in, particularly in our high season, simply to enable us to more successfully complete the refurbishment of all our buildings on time. Located in the middle of Tasmania, we are one of the most isolated communities in Australia and as such there is a severe shortage of available staff.

There simply is not a population base from which to obtain staff, therefore, more often than not, it is just Louise and I to do all that is required to be ready from one day to the next.

All guests are informed of our 3pm check-in, either via email, on-line bookings, website information or phone discussions, so occasionally, when guests arrive earlier, trying to check- in earlier, it can cause frustrations on both sides, as is the case here. We have to be ready for everybody, not just the odd one or two. Stopping to check-in someone earlier (if it is finished) means time not spent completing the others successfully on time.

The sign regarding breakfast and dishes is there for a reason, to stop guests from doing the wrong thing and not create an extra work load, which is not of our making. If every guest did the right thing, we would remove the sign, but sadly they do not.

The cereal jars are not marked, just kept full as it is a much neater, a more professional presentation and naturally shows us any usage.

The sign has stopped 98.5% of breakfast thefts and dirty dishes since its introduction.

We are pleased to note, you did enjoy your stay with us and thank you for the opportunity to respond.

Regards,

John & Louise
Directors

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Reviewed January 18, 2013

What a beautiful cottage with a fireplace to boot. The location affords so many fun walks and a challenging on from Cradle Mountain too.

But the hosts were a quite sour and uncommunicative... too bad.

  • Stayed: January 2013, traveled with family
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2  Thank AnonPalestine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perentie, Owner at Derwent Bridge Chalets & Studios, responded to this reviewResponded February 1, 2013

Greetings from the "Bull's Eye of Tasmania",

What can we say!

Expecting the guests to arrive earlier, we had lit the fire in their accommodation to ensure it was warm. They arrived at 9pm (check-in is between 3pm to 7pm, which the guests had been informed) and at this time it was obvious they were very tired and kept the information on the area brief, so they and the children could settle for the night. We expected to be able to give more info on departure.

At 10.10 am they came to reception asking for a late check-out (check-out is by 10am), which we had to decline as it simply was not possible. They did not leave the property ‘til 11am.

If this means we are “sour and uncommunicative hosts”, so be it.

Cheers,

John & Louise
Owners

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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