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“Great Location, poor service”

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Peppers Cradle Mountain Lodge
Reviewed December 2, 2010

We stayed at a King Billy Suite this November and the room was absolutely great. We loved the fireplace and the rustic charme of the place, there's really nothing wrong with it. The big, big disappointment at Cradle Mountain Lodge is the restaurant. Breakfast is appalling. First you have to fight for a table, then they charge you an extra $4.50 for a machine coffee (they have complementary filter coffee on the buffet which is simply not drinkable) and when you are away from your table for more than a minute to get something from the buffet (i.e. queue up at the toaster), changes are that they have cleared your table to have it ready for the next waiting guests. This happened to us twice in 3 days. Considering that the rooms are over 500 Aussie$ per night, this is simply not acceptable.
Queing is a popular concept at the Lodge, it took us on average 15 minutes (!!!!¨) to get a drink at the bar as it's manned by 2 staff and they need to cash in after every order and they need to serve all drinks for the bar, the lobby and the restaurant.

  • Stayed: November 2010
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1  Thank grischa62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,160 - 2,166 of 2,440 reviews

Reviewed November 30, 2010

The location is really great, right at Cradle mountain, nice walking trails starting at the lodge. The rooms are clean but rather basic. What I disliked most was the distinct odour in the room, I don't know whether this was from cleaning products or due to the fire place.
It was noisy when it rained (and it rains a lot at Cradle mountain).
Breakfast was included in my rate and it was ok. Internet is too expensive.
Parking is free. If you can get a good rate, this is a good choice.

  • Stayed: November 2010, traveled solo
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Thank cyclinglover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Brisbane
2
Reviewed November 25, 2010

Excellant hotel definitely 4.5 stars! Friendly staff and professional, superb dining experience, beautiful surrounding. No where better to stay if going to cradle mountain!!

  • Stayed: November 2010, traveled with friends
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2010

We stayed for 3 nights in the beautiful King Billy Suite. From the outside the cottages look a bit rustic but as soon as you step foot inside you are immersed in beautiful, luxurious surroundings. The double sided fireplace is a wonderful touch and works a treat for winding down with a glass of complimentary port after the day's activities. The room did have a spa bath in the bathroom however we did not use it as we much preferred to be under the stars in our own private hot tub. We loved the fact that this relaxing experience did not include a TV in our suite to interrupt our relaxing experience. On that note there is no Optus phone reception (which does seem to be the norm in Tas), once again did not bother us but I guess would be handy to know (Telstra ok though). Lots of wildlife, constantly greeted by wallabies, possums of an evening and even the odd wombat or two. The lodge is the perfect location to access Cradle Mountain National Park. Breakfast in the morning was hearty and dining options in the evening vary from pub meals to more fine dining. Terrific wine cellar specialising in Tasmanian wines, and reasonably priced.

  • Stayed: October 2010, traveled as a couple
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Thank Fenney007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2010

We stayed in a 'Deluxe Spa Suite' for 2 nights paying $450/night. The Lodge is in a great location for visiting Cradle Mountain, the staff were professional and attentive. Our room looked nothing like the photos on their website and was quite run down. A small, old spa in a basic timber hut did not live up to expectations and for the price paid was poor.
The restaurant was pleasant and the food and service good however a 2 course meal with 1 bottle of their cheaper wine was $180. After staying in some fantastic hotels and B&B's elsewhere in Tassie we would recommend staying in some of the self-contained accommodation and splurging a bit in Strahan or the Tamar region.

  • Stayed: November 2010, traveled as a couple
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Thank Oakleaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2010

This is a resort property, with duplex cabins. There are many beautiful walks and many organized activities for people of all ages and fitness levels. There is a fine restaurant, a great pub and a cozy lounge. We saw wallabies, a wombat and an echidna right near our cabin.
Staff was professional and courteous, and still friendly and cheerful. Whatever problems other travelers may have had in the past have apparently been corrected.

  • Stayed: November 2010, traveled as a couple
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Thank niemand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2010

OK we had a free nights accomodation with our Accor Advantage Plus card, but I do feel ripped off. This Hotel is labeled M Gallery well I don't think it is much better than a Mercure Standard, and I would definitely not pay $300 per night. OK it's in the wilderness it beautiful, but position alone does not rate for this. The staff at check in were very friendly. We got to our Pencil Pine Cabin and well it ain't worth the $300 tag. The room was comfortable as was the bed. The shower was adequate. The fire which clicked on and off all night was annoying. We at at the Bistro in the evening, but were disappoint by the quality of the food and the service. The lady in charge topped our night over discounts on our advantage plus card, and the food quality, she didn't really care. The bar was nice to sit in and have a drink in front of the log fire. The breakfast in the Restaraunt was good. Sorry been there but won't go back. Hotel needs a face lift, and staff changes.

  • Stayed: November 2010, traveled as a couple
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1  Thank Linda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Peppers Cradle Mountain Lodge

Address: 4038 Cradle Mountain Road, Cradle Mountain-Lake St. Clair National Park, Tasmania 7306, Australia (Formerly Cradle Mountain Lodge)
Phone Number:
Location: Australia > Tasmania > Cradle Mountain-Lake St. Clair National Park
Amenities:
Bar / Lounge Free Parking Restaurant Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Cradle Mountain-Lake St. Clair National Park
Price Range: $185 - $585 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Peppers Cradle Mountain Lodge 4.5*
Number of rooms: 86
Official Description (provided by the hotel):
At Peppers Cradle Mountain Lodge, you'll soon discover that fine food and wine are an unavoidable part of this rustic holiday. The Lodge itself is warm and inviting with open fires, comfy chairs and cosy spots, perfect for enjoying the postcard views or just relaxing. Around Peppers Cradle Mountain Lodge there are more than 20 walking trails that suit every fitness level. Discover animal and plant varieties found nowhere else on earth. You can trek mountains, explore trails on horseback or mountain bike, and learn to fly-fish. And when it's time to relax, guests can indulge in a therapeutic massage or sauna at the Waldheim Alpine Spa. Set discreetly within its pristine wilderness setting, Peppers Cradle Mountain Lodge has 86 private timber cabins, offering 4 grades of accommodation. Each provides every comfort you could need, some with spa baths. ** Ecotourism Australia Certification logo means that you are guaranteed an experience that helps to care for the environment. ... more   less 
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Also Known As:
Cradle Mountain Hotel Cradle Mountain-Lake St. Clair National Park
Cradle Mountain Resort
Cradle Mountain Lodge
Peppers Cradle Mountain Lodge Cradle Mountain-Lake St. Clair National Park, Tasmania

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