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“Extremely pleasant surprise”

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Lake St Clair Lodge
singapore
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Extremely pleasant surprise”
5 of 5 bubbles Reviewed December 4, 2013

We are a large family group of 9 adults, 5 children and 1 baby on a 10 day Tasmania self-drive trip in Mid Nov 2013. We didn't want to drive nonstop 5 hours from Hobart to Cradle Mountain, so we decided to break journey midway i.e. Derwent bridge/ Lake St Clair. As we have kids and babies, we were looking more for rooms with kitchenette but with restaurants facilities nearby. I managed to find this "Lake St Clair Lodge" with a rather impressive website but unimpressive tripadvisor ratings-though admittedly most of the poor ratings are of the campsites type and we were more interested in the cabins and bungalows. Worse still, there is also another Tripadvisor " Lake St Clair Wilderness Lodge"??
Anyway, I emailed them and they were real prompt and helpful in their replies and we finally settled in 3 of the lakeside bungalows ( 2 bedrooms with king beds,2 baths and a kitchenette, dual access).
I was told that these were new buildings and so new they had not had tv installed. It was also one of the most expensive places we were to stay on our Tasmania trip as well too. But seriously , as a big group and in a remote location, we had not much of a choice.
It was with great trepidation that we arrived....but my oh my... are we totally blown away!
The lakeside bungalows were gorgeous and huge....the fireplace was up and ready, and they had nice Oil Reed diffusers that made the whole place smell heavenly, and they even made up a extra sofa bed in the living room. Every thing was brand new and it felt that we were probably one of the first few occupants living in them. Everyone in my big group were really happy with the stay despite being just one night. It was really worth our splurge.

BTW, just to clarify, this lodge is now know as "Lake St Clair Lodge" . It used to be called the "Lake St Clair Wilderness Lodge" . It is in Lake St Clair NP and in fact the reception and restaurant is just next to the national park office. Lake St Clair is beautiful and the walk around the lake is breath-taking , no to be missed.
Some thing to note - Some of the bungalows and lodges are a little challenging to access....long boardwalks or have to walk across some gravel grounds before boardwalk/wooden steps.. this I fine as long as you don't have huge luggage like ours with wheels :)
The accommodation does not come with breakfast. A simple continental breakfast is about $15, though if you have brought food supplies...the bungalows have self-catering facilities.
During this trip, we stayed in Peppers Cradle Mountain Lodge and Freycinet Lodge- both national-park themed accomodations and I would say that the quality of the accommodation is on par if not better. But to sweeten the deal, Lake st Clair Lodge should consider throwing in free buffet breakfast as the other 2 lodges.
Restaurant- We ate dinner on the evening we arrived and the service is impeccable and attentive . Food wise, it is slightly over-priced as expected in such remote location but can do better in taste. I was glad that food was warm and low salt but some of my group members felt that the pasta could do better.
Next day lunch , we ate at the Hungry Wombat just 5 min drive away and it was great, pity they close at 4pm.
In summary, if you should break journey ( and I think you should as the subsequent drive from Lake st Clair to Cradle mountain was really windy), don't mind splurging a little with a wonderful view, stay at Lake St Clair Lodge.

Room Tip: Email them your requirements especially if you require easy accesibilty
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  • Stayed November 2013, traveled with family
    • Value
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Helpful?
Thank suansuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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345 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
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English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 1, 2013

We stayed in a cabin lodge - had all the modern conveniences set a stones through from the the beautiful lake
The rooms were top notch with very comfortable bed and pillows
Fantastic service and attention from the staff (Danny Wong)

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Christopher W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed November 17, 2013

We had understood that we could camp at St Clair Lodge, but the receptionist informed us on arrival that the campsite was full (in fact it wasn't full, but the policy appeared to be to discontinue unpowered sites). She told us that we could have a cabin for which the minimum cost would be $305 (for 3 people). Reluctantly we accepted the cabin. The beds were comfortable and bed linen and towels were clean. However, in other respects the cabin had not been properly prepared. There were long dead flies in the shower room and a soiled carpet with remains of dropped food in one bedroom. The cabin was cold and unwelcoming and clearly had not been aired recently. For $305 it was unreasonably poor value.

Next morning we decided to seek a partial refund. The waitress to whom we first spoke told us that the manager was away and explained that we could contact him by phone in a day or two to pursue our request. It almost worked, but as we were leaving we saw a man at the reception computer who looked like a manager. He was - Mr Eddie Lim. Although Mr Lin sought to explain that the waitress believed he was away it was obvious that we had been lied to - presumably on his instruction. Mr Lim assured us that if we wrote in to the organisation which owned the lodge we would receive a refund. We explained that we had no confidence in his integrity and an hour of wrangling ensued. Presumably realising that we would not be fobbed off, Mr Lim eventually arranged for a substantial refund, reducing the price to $120, which we thought about right for the quality of the accommodation provided. We insisted on seeing evidence of the refund to our credit card.

What started as a disappointing night in grossly overpriced accommodation was exacerbated by the attempted deception when we complained.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cradle Mountain-Lake St. Clair National Park hotels

Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
3 of 5 bubbles Reviewed November 17, 2013 via mobile

I stayed in one of the backpacker dorms ("Drumlins") for two nights in early November after walking the Overland Track. I used the shared backpacker kitchen, the amenities block and the cafeteria.

The dorm room was clean, had a heater that was surprisingly effective and a comfortable bed. I had it to myself but it would be crowded if all the beds (four) were occupied.

The shared kitchen was pleasant, with lovely big windows and seating, was well equipped, had an excellent heater and was reasonably clean. A bit of a scrub of the walls and ceiling was probably overdue, but no real complaints.

But not such a good story with the amenities block. It is seriously run down. The shower stalls have ill fitting doors, missing clothehooks and are not very clean. There were piles of rubbish in the laundry.

The cafe/restaurant closed early (4.30) when I finished my walk (on a Sunday). It would have been nice to have had a leisurely celebratory evening meal, rather than the burger which I had late afternoon. The menu didn't have much in the way of fresh fruit or salad for which, after a week of dried food, I'd developed a craving. Nevertheless, the burger was large, came with lots of chips and was very filling. It was a bit expensive but I suppose Lake St Clair is a long way from suppliers so perhaps understandable.

When finishing the Overland Track there's not a lot of choice. With no taxi and without a car the nearest alternative is Derwent Bridge which is another hours walk. In warm weather I'd consider staying at Fergies Paddock (free campsite for overland travelers) but then there's the difficulty of getting a shower, since the amenities block is locked and only available to guests.

All in all, a bit of a mixed bag.

Stayed November 2013, traveled solo
Helpful?
Thank Philip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed November 13, 2013

This lodge was the logical and only choice for our trip to Tasmania, as we decided not to drive, whenever possible. It was connected by Tassielink (bus from Strahan). We arrived at 5;00pm on 3Nov 2013 via Tassielink bus and found the reception close with my room key and map left in the closed door of the reception. We followed the map and walked about 1km to our room. Snow started to fall and made the room balcony very pretty. We tried to find the pub suggested and was told by another camper that it was 5km away. We then stayed in the room to eat our emergency food. The room was good with heater, heated towel rack. Electric blanket would be better and a microwave oven even better. Next morning, we had a full breakfast and met Danny, the house-keeping supervisor from Hong Kong was friendly and other Asian staff from Malaysia and Taiwan, including the manager Eddie were friendly and positive. Danny was enthusiastic about improving the standard of the Lodge.

Eddie gave us good suggestion for viewing platypus before sunrise at Platypus Bay, which was 1 hour walk from the Lodge. We did walked one hour to the bay one morning but could not find any platypus. We were however rewarded with a magnificent sun rise.

Food was fine with a Asian taste (Malaysian).

The location is perfect for travellers not driving. Hiking in the nearby tracks were very good with large trees abundant. After snowing, Mount Rufus was pretty. The Shadow Lake and Forgotten Lake are both good for short walks. Wallabies visited the lodge looking for food. We also saw a echidna at Shadow lake. We stay four nights in the lodge 3-7 November 2013 and enjoyed three days of good weather with temperature up to 21 degrees Celsius in the afternoon.

Restaurant is only opened for dinner till 7:00pm on appointment. Suggest extend the opening hours and offer more choose for dinner and during the day. We had fish and chips, pasta and soup for our dinner.

Room Tip: Lake-view room is better
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yue Wah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed November 6, 2013

$30 per night power & water van site. WAY OVER PRICED. Water pressure lacking greatly only a trickle. rubbish bins overflowing & birds pecking at rubbish so it was scattered all over the place, no hose at dump point to wash out porta loos, staff don't speak greatest of English (Asians), privately managed, 2 vans per site & we were asked to move our van over as it was over the required width to fit in 2 vans & yet we couldn't due to sloping trench right beside us & a shrub. Manager (Asian male) got quite feisty. Cars had to be unhooked even though they posed no problem to access for anyone as they were tucked away enough & we were leaving following morning. Camp kitchen nice but BBQ utensils heavily chained with huge padlock so very difficult to cook with. Laundry was padlocked so couldn't do any washing.
Drinks - $8 a schooner beer & &7.50 glass of wine & had to have from the bottle that was opened not the one I wanted which was unopened. Steak meal $42.00 & other meals very expensive.
Looks nice from the outside but van sites are VERY ordinary & service?? They've got no idea.
This park is obviously privately managed by an Asian company as all staff are Asians, not NPWS as we believed. I have no problem with them being Asian but I had been travelling Tassie for 4weeks & loved the place - friendly, helpful people until I got here.
Please don't judge this beautiful little state by this dreadful, rundown, badly managed place. Give it a miss unless you're desperate.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
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Helpful?
3 Thank guineagold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed November 2, 2013

We were to arrive after 5pm and were told to stay at Derwent Bridge. We were camping and the manager suggested staying on the road because they cant book us in. We stayed at the pub. Came back the next day. Terrible attitudes, no service idea, clearly unhappy imported staff. This lacks any credibility. We suggest staying at the Derwent Bridge Pub, visit the park and its beauty but avoid the privately run facilities at all costs. Just not worth spoiling your adventure.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Genkhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lake St Clair Lodge

Property: Lake St Clair Lodge
Address: Lyell Highway, Cradle Mountain-Lake St. Clair National Park, Tasmania 7140, Australia
Location: Australia > Tasmania > Cradle Mountain-Lake St. Clair National Park
Amenities:
Bar / Lounge Beverage Selection Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #4 of 6 Specialty Lodging in Cradle Mountain-Lake St. Clair National Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lake St Clair Lodge 4*
Number of rooms: 48
Official Description (provided by the hotel):
In the heart of the Tasmanian World Heritage Reserve. We welcome you to tranquility wrapped in outstanding natural beauty. Located on the shore of Australia's deepest freshwater lake. Our home has a serenity which promotes a connection with this wild and globally significant World Heritage Area. So hold your breath, open your eyes and enter a world away... ... more   less 
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Also Known As:
Lake St Clair Lodge Cradle Mountain-Lake St. Clair National Park, Tasmania

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