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“So bad we cancelled our booking immediately we saw the room”

Heritage Motel & Restaurant
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Heritage Motel & Restaurant
Ranked #3 of 3 Hotels in Quirindi
Newcastle NSW
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“So bad we cancelled our booking immediately we saw the room”
Reviewed March 14, 2010

First impressions are important - The gentleman who booked us in was possibly the most unfriendly, uncaring, just plain "different" person I have met in a long while. We tried to book over the "net" initially but following numerous emails & finally a call from the "manager" of the hotel claiming he had never received our request for a quote, he agreed to book us in & would be able to supply a cooked breakfast. We arrived & were advised to use the stairs to get to an upstairs room. On opening the door, the first thing that was apparent was the smell (absoluely not clean) & the mould which covered part of the walls and ceilings. The carpet was threadbare & heavily stained. The bathroom was disgraceful - filthy & the shower curtain was mouldy. My wife & I discussed the room, called the Motel Quirindi & thankfully they had a double room available. We moved our belongings out without unpacking & told the "manager" that the room was totally unsatisfactory for even "basic" requirements. He said "There's nothing I can do about it!!!!" Thankfully, the Motel Quirindi was fantastic. Quiet, clean, friendly - Quirindi can be proud of this motel. I doubt very much if "The Heritage" meets even the basic standards required by whatever governing body is applicable. Will I be complaining further - YES

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank cams2407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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20 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Any
English first
On the Road
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 6, 2009

Booked over the phone. Arrived after dark to find it was an old hotel reconfigured to motel. All rooms required negotiating flights of stairs from a carpark out the back. Not good for an older person or someone with a lot of luggage. Bathroom was damp, shabbily installed and not very clean. Lighting was abysmal for writing, computer work etc. Groundfloor timber ceiling creaked with every footstep from rooms above. Place full of noisy inconsiderate workers during the week. Every second word was "f". Proprietor more interested in filling in his bookings register like a bookies clerk than looking after guest's concerns. In fifteen years of travelling Australia this place easily in my worst ten experiences. And not good value for money in the budget range. I would suspect because of the mining boom in the area it will continue to do good business without changing anything. A captive market in a town with limited accommodation.

  • Stayed September 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank PeripateticLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Quirindi hotels

wollongong
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 21, 2009

Stayed Australia day long w/end. Lost power, owner had no other means of lighting area for safety of residents not even a candle. Owner had a could not care less atitude. Then our friends room flooded due to a storm and he had to stay in our room for the remainder of our stay and the owner did not refund for the room. The rooms were large but very dirty,they were not serviced daily as we were lead to believe they would be, the bathroom and shower were dirty and in a state of much needed repair. The decor was drab and dowdy. Food service was none existant, no breakfast available. At 7 pm owner told us the restaurant was closed for the day. The list just goes on and on. Faulty Towers could not beat this place.

  • Stayed January 2006, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank searcherwollongong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth Wa
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 3, 2009

Do not stay here under any circumstances. The rooms may be large, however it is one of the worse motels I have ever stayed in. Bathrooms dirty with cracked tiles in the shower recess. The power goes off early mornings, beds are not up to standard and the rooms are not serviced daily when advised that they would be.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank VonL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
1,993 reviews
391 hotel reviews
common_n_hotel_reviews_1bd8 4,155 helpful votes
Reviewed November 14, 2008

This motel is actually a former double storey hotel, built during the 1890s but since de-licensed. It is one of only two motels in Quirindi, which is off the New England Highway but on the northern rail lines to Armidale and Moree.

The room was up stairs on the first floor, and although somewhat old fashioned, it was large and reasonably well equipped.

The $69 tariff for a double was good value, and the proprietors were friendly.

  • Liked — Location and the building's heritage
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Victorianlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Heritage Motel & Restaurant

Property: Heritage Motel & Restaurant
Address: 88 George St, Quirindi, New South Wales 2343, Australia
Location: Australia > New South Wales > Quirindi
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #3 of 3 Hotels in Quirindi
Price Range (Based on Average Rates): $
Number of rooms: 15

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