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“not overally impressed”

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Jenolan Caves House
Ranked #1 of 1 Hotels in Jenolan Caves
Reviewed January 18, 2014

Stayed here in November 2013. Not overly impressed. We arrived quite early and our room wasn't ready, no big deal, but when we checked in later at 2.30 the smell of bleach was so overpowering that I had to leave the room as I got quite light headed from the fumes. The desk clerk arranged for a fan to be put in the room which meant that we had to sit in the lounge for 40 minutes while the smell cleared. While I understand that bleach is needed to clean the room effectively, I would have expected the smell to have dissipated somwhat prior to our checkin. Also the lift wasn't working and we were on the top floor, 80 stairs each way whenever we wanted to access our room and the last thing you want to do after visiting a cave (or 3)! The only power point I could find for the kettle was located on the floor so making a cuppa was a novel experience. Expected better from an Australian hotel catering to tourists.

Room Tip: Check in and drop off bags prior to parking as parking is at the top of a steep hill.
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  • Stayed: November 2013, traveled as a couple
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Thank travelnut047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,189 - 1,195 of 1,410 reviews

Reviewed January 17, 2014

I am sorry for the people who were not happy with their reception we had a fantastic time and could not have been more impressed with the staff right through to the friendly maintenance people.Every where we went from buying tickets to sitting down having lunch and talking with one of the off duty guides was a great experience.
I have to admit that we to arrived early and were told that our room would not ready until 2.pm and he might have been a little more forthcoming but he was just doing his job when i then asked could we leave our bag he instantly smiled and said sure and placed it behind the counter.
The afternoon manager was delightful and informed us that after we settled in if we wanted to go down to the dam we might see a platypus and we did it was amazing we actually saw 2 playing in the water.
Maybe our expectations are too low ,I dont think so, but we had the best 40th wedding anniversary thanks to all at Jenolan Caves

Room Tip: Go for the king room second floor and make sure you walk up all the halls on every floor and look at...
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  • Stayed: January 2014, traveled as a couple
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Thank Inika K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2014

Very quite and unique place to stay even for only a night. Very pleased for their laundry service as well as room attendants, very helpful in deed. Haven't get to try out the food at the restaurant yet but seems pretty nice. Really like the place and experiences. 5 stars given

Room Tip: Book it online and enjoy better rates.
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  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Kie_Lam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

We pre-booked a tour for 3pm, but made the effort to arrive at Jenolan Caves by 1:15pm while the narrow windy road is closed to outbound traffic. I approached the hotel reception desk at 1pm to enquire about check-in, and was advised by no less than the manager that "check-in is not until 2pm". Full stop. End of sentence. I expect even Basil Fawlty would have offered to store my luggage or have directed me to the guest lounge or Bistro to relax and refresh until the "critical" 2pm window. From that underwhelmingly inhospitable welcome there was some improvement. My low expectations of this crusty heritage-listed hotel were exceeded by friendly, proficient staff and a wonderful buffet breakfast which will leave a lingering positive memory of our 1-night stay.

  • Stayed: January 2014, traveled with family
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Thank Peter243668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

The Jenolan caves are certainly the most impressive caves Australia has to offer and if you want to enjoy them properly you'll want to stay here simply because there's no alternatives within 50km.

There's no doubting the historical significance of the House and the surrounding scenery makes for a striking retreat. However, the House itself and its management have rested on their laurels and made the whole experience rather cheap, tacky and lazy. The accommodation itself is sufficient and clearly hasn't changed much in 100 years and the staff are largely friendly and accommodating (if annoying with constant upsetting). The expense of the tours and facilities is also quite alarming considering.

The lowest point of the House is the food. There's only two options if you want to buy food - the absolutely atrocious and expensive restaurant and the similarly deplorable bistro. My partner suffered food poisoning after eating the 'mushrooms' from the buffet breakfast and we even found bits of plastic from the pre-snap-frozen poached eggs. I can't sufficiently express how disgusted we were.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank DanielCasimirGrigg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2014

we drove via Wentworth Falls, Leura and Blackheath, a pleasant drive with amazing lookouts. the drive to the caves is an adventure in itself, not fot the fainthearted. Arriving at Caves House was the reward and the rooms were small but charming. We walked along the river and discovered the wildlife, platypusses, wallabies, waterdragons and lyrebirds! The dinner at the restaurant was another highlight, great service and great food. It was an experience which will talked about here in Australia and Germany, and I have not even mentioned the caves yet. Go and do it to find out for youself!

  • Stayed: January 2014, traveled with family
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Review collected in partnership with this hotel
Thank Pinneberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2014

We arrived on the 4th January 2014 and went and booked our tours through the caves. Then at 1.45pm we started to drive to our cabin. We got there at 2pm. Our cabin had only just started to be cleaned. We had all our luggage, my partner and 2 children. We had to wait outside our cabin until 3.10pm before we could settle down. There was no plug to wash up, we had a bbq one night and out of the 3 bbq's at the cabins only 1 worked. For the money we paid per night, the cabin was no where near up to expectations, hence why I believe there are no photos on the site of our cabins inside...as they really need to be upgraded. The carpet was marked and stained and the cabin was not very inviting at all. We would like to come back in the next 12 months, however we will not be staying at the cabins again as it was a huge disappointment especially for being our first visit there.
The cave walks were great but that was the only part we enjoyed.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with this hotel
Thank Megs N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jenolan Caves House

Address: 4655 Jenolan Caves Road, Jenolan Caves, New South Wales 2790, Australia
Location: Australia > New South Wales > Jenolan Caves
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Jenolan Caves
Price Range: $49 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Jenolan Caves House 3*
Number of rooms: 95
Official Description (provided by the hotel):
Heritage listed Jenolan Caves House has been operating since 1896. Accommodation ranges from backpacker dormitories, self catering cottages, modern motel rooms to our Heritage listed guest house. Dine in one of Australia's last Grand Dining Rooms - Chisolms Restaurant or for something less formal try Jeremiah's Bar or our cafe/bistro. Tours of Australia's most spectacular caves operate daily. Tours range from a leisurely stroll to getting down and dirty with adventure caving. ... more   less 
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Also Known As:
Jenolan Caves House Hotel Jenolan Caves
Jenolan Caves Hotel

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