I just cannot comprehend why it takes 45 minutes to make a coffee. In fathomable! We ended up leaving before it arrived. We'd also ordered food. We were advised by wait staff that food would be a half hour wait, but our coffees should arrive much sooner. We cancelled the food order when 30 mins in our coffees hadn't surfaced and then were forced to leave when the coffee did not come after 45 mins.
It's really a terrible shame because the food and coffee that was brought out to another table looked fabulous.
Please consider capping your customer numbers in peak periods to avoid serious dissatisfaction or employ additional staff. Whatever it takes. Please be honest about wait times. Prompt service equals happy customers!
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