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“Relaxed”

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Glenella Blue Mountains
Ranked #2 of 7 Blackheath B&B and Inns
Certificate of Excellence
Reviewed June 23, 2014

The rooms are very small with no where to sit other than on the bed (we had the "standard" - least expensive room) with air-conditioning , we found it clean and comfortable. Kate was very helpful as we had to leave early on the day of departure, Kate had organize our breakfast much earlier for as.

Room Tip: Location on quite street, so not much noise at night. Bed was comfortable
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  • Stayed: May 2014, traveled as a couple
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Thank Donna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 - 90 of 154 reviews

Reviewed May 28, 2014

Stayed for a night on our way through the Blue Mountains. The property is stunning, quirky and full of character. Kate is a superb host and we enjoyed every minute of our stay. The room was traditional, some my sy old fashioned but we found it clean and comfortable. Excellent breakfast set us up for the day. A good value stay in my opinion.

Stayed: February 2014, traveled as a couple
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2014

Kate and her husband are very welcoming persons, attentive to your well-being and your comfort.
The room we had was small and cute, with air-conditioning or heating, and an electric blanket.
The matress was very confortable.
In the main living room, there is an open fire, that makes the guesthouse even more welcoming.
That's definitely a nice place to rest after a good walk!

  • Stayed: April 2014, traveled with family
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Thank Emilie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2014

It is difficult to provide an overall rating because there's good and not so good. As for the good...the beds are very comfy and the room was very clean with a good reverse cycle air conditioner. The rooms are very small with no where to sit other than on the bed (we had the "standard" - least expensive room). The bathroom is modern and efficient (albeit small)...plus quite clean (great big fluffy towels too). Disappointed that there was just one small tablet of soap and only one face washer (wash cloth).
The lounge area needs to be updated and kept more tidy. There are only two televisions, both of which are in common areas (lounge and restaurant).
The food (dinner) in the restaurant was very good indeed...congratulations. However, the dining area was not as clean as it should be - floors and windows need attention as does the balcony area (in dire need of a clean up and painting, etc.)
Kate Strong is quite a pleasant host. She was prompt in getting us settled and the morning breakfast service was better than expected - the coffee is good as is the cooked breakfast. However, there were only small bowls of fruit and yoghurt (almost empty).
It must be difficult to keep after this old, somewhat historic, property so we're not sure how Kate will bring it up to the next (better) level. Good luck!

Room Tip: Upgrade to the larger rooms so you can sit in the room and read...
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  • Stayed: March 2014, traveled as a couple
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1  Thank Dave_Guia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2014

We stayed at Glenella on a gorgeous Autumn weekend, sun was shining. Hostess Kate was very friendly and helpful. She told us all about her Triathlon training - admirable to say the least! Rooms were comfortable and we slept well with the windows open letting in the fresh mountain air.
Had a leisurely breakfast on the deck - mocha coffees were delicious. We went bushwalking as suggested by Kate and her friend Barry and discovered a secret part of the mountains complete with orchards and breathtaking views. The price was perfect and we will definitely be coming back. If we don't see you before May, best of luck in the Triathlon, Kate!

Stayed: March 2014
Thank alipoppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

What a let-down this place was, not at all what we were expecting from reading the website. The photographs were particularly misleading.
From the moment we arrived and saw the advertising hoardings outside, we realised that we would not be staying in a charming B&B but in a Thai restaurant with a few rooms. There was no-one around to welcome us, the heritage room we had reserved was dusty and gloomy, poorly-furnished, flimsily-lockable and with a minute bathroom. The 'guest's lounge' area proved to be the open-plan hall for the restaurant with restaurant clients constantly passing through and was untidy and cluttered. We met Kate, the youngish owner, the next morning and soon realised that she was desperately juggling the management of the guesthouse single-handedly with being a triathlon champion. Significant skills in egg cooking and customer communication appeared to be totally lacking. The berries for breakfast had to be defrosted and were often served with ice still on them.
Kate, although charming when talked to, seemed reluctant to initiate any social communication with her customers and therefore came across as stressed and out of her depth in the hospitality business. She definitely needs more staff to provide the sort of service customers expect in a B&B that charges these prices. Hopefully, she might concentrate a little less on cost containment and a bit more on listening to what her customers want. Sorry Kate, you could have a really nice little business with a few changes. The house has great potential but it needs professionalism, flexibility, redecoration, an accurate website and an injection of charm.

  • Stayed: February 2014, traveled with family
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6  Thank petervirley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

We spent two nights at Glenella's while hiking in the Blue Mountains. We stayed there as part of our arrangement with Auswalk so we were tied into the restaurant there for dinner. We were greeted by Erin who was a charming, friendly and helpful person. She managed the hotel part of the house during the day. She also made our lunch for us to take hiking and the lunch was very good. The room was very comfortable and we were pleased. The restaurant is a Thai restaurant and the food was pretty good. However, we found that the service was slow. They also did not have some of the items on the menu and had no desserts to offer even though they were on the menu. So ....for a bed and breakfast it was very good but seek out another place to have dinner.

  • Stayed: November 2013, traveled as a couple
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1  Thank rich_karen_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Glenella Blue Mountains

Address: 56-60 Govett's Leap Rd, Blackheath, New South Wales 2785, Australia
Location: Australia > New South Wales > Blue Mountains > Blackheath
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 7 B&Bs / Inns in Blackheath
Price Range: $112 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Glenella Blue Mountains 3*
Number of rooms: 6
Official Description (provided by the hotel):
Heritage-listed Glenella Guesthouse B&B is within walking distance of local shops, restaurants and bush walks. Public transport is within minutes from the property. All rooms offer private en-suite facilities with queen beds. Lounge has fireplace for winter, access to a fridge. Free WiFi. ... more   less 
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Also Known As:
Glenella Blue Mountains Blackheath

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