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“Great price point and lovely stay”

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Glenella Blue Mountains
Ranked #2 of 7 Blackheath B&B and Inns
Certificate of Excellence
Reviewed March 23, 2014

We stayed at Glenella on a gorgeous Autumn weekend, sun was shining. Hostess Kate was very friendly and helpful. She told us all about her Triathlon training - admirable to say the least! Rooms were comfortable and we slept well with the windows open letting in the fresh mountain air.
Had a leisurely breakfast on the deck - mocha coffees were delicious. We went bushwalking as suggested by Kate and her friend Barry and discovered a secret part of the mountains complete with orchards and breathtaking views. The price was perfect and we will definitely be coming back. If we don't see you before May, best of luck in the Triathlon, Kate!

Stayed: March 2014
Thank alipoppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 - 92 of 152 reviews

Reviewed February 17, 2014

What a let-down this place was, not at all what we were expecting from reading the website. The photographs were particularly misleading.
From the moment we arrived and saw the advertising hoardings outside, we realised that we would not be staying in a charming B&B but in a Thai restaurant with a few rooms. There was no-one around to welcome us, the heritage room we had reserved was dusty and gloomy, poorly-furnished, flimsily-lockable and with a minute bathroom. The 'guest's lounge' area proved to be the open-plan hall for the restaurant with restaurant clients constantly passing through and was untidy and cluttered. We met Kate, the youngish owner, the next morning and soon realised that she was desperately juggling the management of the guesthouse single-handedly with being a triathlon champion. Significant skills in egg cooking and customer communication appeared to be totally lacking. The berries for breakfast had to be defrosted and were often served with ice still on them.
Kate, although charming when talked to, seemed reluctant to initiate any social communication with her customers and therefore came across as stressed and out of her depth in the hospitality business. She definitely needs more staff to provide the sort of service customers expect in a B&B that charges these prices. Hopefully, she might concentrate a little less on cost containment and a bit more on listening to what her customers want. Sorry Kate, you could have a really nice little business with a few changes. The house has great potential but it needs professionalism, flexibility, redecoration, an accurate website and an injection of charm.

  • Stayed: February 2014, traveled with family
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6  Thank petervirley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

We spent two nights at Glenella's while hiking in the Blue Mountains. We stayed there as part of our arrangement with Auswalk so we were tied into the restaurant there for dinner. We were greeted by Erin who was a charming, friendly and helpful person. She managed the hotel part of the house during the day. She also made our lunch for us to take hiking and the lunch was very good. The room was very comfortable and we were pleased. The restaurant is a Thai restaurant and the food was pretty good. However, we found that the service was slow. They also did not have some of the items on the menu and had no desserts to offer even though they were on the menu. So ....for a bed and breakfast it was very good but seek out another place to have dinner.

  • Stayed: November 2013, traveled as a couple
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1  Thank rich_karen_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013

At the moment there are major bush fires and closed roads in the mountains. I requested for a change of date NOT A CANCELLATION. I have been told I have to pay for the weekend. When I expressed amazement (one of us is asthmatic and one needs to fly out of Sydney on Sunday PM) I was told I should have travel insurance....for a weekend in the Blue Mountains!!!
NSW is on high alert and I was told "it is ok at blackheath". The owner is not losing money just transferring the booking. I would definitely NOT recommend staying here due to the owners inflexibility.

  • Stayed: October 2013, traveled with friends
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10  Thank Happybookworm48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2013

We stayed two nights in this authentic guesthouse with rooms and stained glas windows from the beginning of the 20th century, or may be older. It was a guesthouse from the beginning!
If you like that then you definitly go there. It gives you a clear idea of what it was like in the past, but with all the amuinities of today. ( In the Alps you can stay in such nice authentic hôtels)
The host who speakes beautifully french also as she lived in the mountains not far from Geneva gave us very good tips for hiking. So we made a wonderful hike in the Bluemountains.

  • Stayed: July 2013, traveled as a couple
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Thank Tina45_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

Upon arrival we discovered that our bathroom had not been cleaned (the toilet hadn't even been flushed properly!). The owner/hostess wasn't around so we complained to one of the ladies from the thai restaurant attached to the guesthouse. When we returned to the room the toilet had been cleaned but the vanity and shower were still dirty. Also the room was tiny and the bed uncomfortable. The walls must be incredibly thin as we could hear people in the next room snoring!
The cooked breakfast is a bonus, if you are willing to wait 45 minutes for it (or for a coffee!).
I would not recommend this guesthouse.

  • Stayed: July 2013, traveled as a couple
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3  Thank Kathryn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2013

Glenella is such a famous site in the Blue Mountains largely due to its former glory as one of the unique fine diners outside Sydney. It is a beautiful property, a lovely old mountains house which has been updated only so far as is necessary for modern conditions. This of course means the layout has had to adjust to include en suite bathrooms and other amenities. Hence many of the rooms are oddly shaped or just very small by today's standards. The good elements - the friendly staff, easy-going feeling of the place, lovely open fire and lounge area - are great, but the poor attention to detail lets it down. One of the nicest features for guests, the lounge area, is weirdly laid out with a wall-mounted television at one end, practically nowhere to sit to watch it, the sometimes raucous sound from the restaurant patrons drowning out everything else, and people traipsing in and out constantly. Grotty grouting, uneven floor tiles in the bathroom, huge bathtowels but no other bathroom towels such as bath mats, flannels or small hand towels, cheap soaps and shampoo and nothing else, and a kind of sticky feeling underfoot - old nylonish carpet?- reminds one of the worst elements of the old guest house scene in the Blue Mountains - anyone been to the Cecil in Katoomba? Those days should be long past. Glenella is good for an overnight stay, the breakfast is OK (but not much choice of anything), it is reasonably priced, but one feels it just should be so much better. The owners are kind and helpful and the atmosphere is friendly, but it really is not up to today's tourist standards.

  • Stayed: July 2013, traveled solo
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2  Thank Ann-de-Mot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Glenella Blue Mountains

Address: 56-60 Govett's Leap Rd, Blackheath, New South Wales 2785, Australia
Location: Australia > New South Wales > Blue Mountains > Blackheath
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 7 B&Bs / Inns in Blackheath
Price Range: $107 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Glenella Blue Mountains 3*
Number of rooms: 6
Official Description (provided by the hotel):
Heritage-listed Glenella Guesthouse B&B is within walking distance of local shops, restaurants and bush walks. Public transport is within minutes from the property. All rooms offer private en-suite facilities with queen beds. Lounge has fireplace for winter, access to a fridge. Free WiFi. ... more   less 
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Also Known As:
Glenella Blue Mountains Blackheath

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