My friend was given this spa day as a Christmas gift and in turn treated me to the same as a thank you gift. We arrived at 10am and was immediately offered tea and coffee in the lounge. All of the staff were very helpful and courteous. We were given a lovely hotel bedroom with en suite, near the spa and treatment rooms, to use for the day which was a lovely surprise. I've been on many spa days to various locations but have never been given a hotel room, at no extra cost, for use during the whole day.
Our first treatment was a half hour facial each. This was very disappointing! The pads placed over my eyes were cool and not warm like other facials I've had. A face mask was applied to my face and was left on there for 5 - 7 mins, which is too long out of a 30 min session, before it was wiped off flippantly. I felt as though there was still face mask left on my skin when the next product was applied. And to crown it all, it was all over in 25mins. This was the poorest facial I'd ever experienced. Very wishy washy!
So, on to the 60 minute full body massage with salt scrub and hot towels I had treated my friend and I to. It was her first so she didn't know what to expect. I was taken from the main building to a room outside which looked like an outhouse. The outside door led straight into the treatment room. It was cold in there and I had to ask for a heater to be put on 15 mins into the massage as I was frozen. THERE WERE NO HOT TOWELS AND NO SALT SCRUB with this massage despite being advertised as such!! Just massage oil. This was extremely disappointing. Another major complaint was that the towels laying on the massage bed which I was directly lying upon were not clean and had previously been used at least a few times. They felt oily and were certainly soiled. Again, the hour massaging session only lasted 50-55 mins and I was back out before the hour was up!! Overall, I would give the spa treatments a very poor 4 out of 10 all things considered.
A two course lunch was included in the very reasonably priced spa day. This was excellent and very good value served in a lovely dining room. Afternoon tea was served in the beautiful garden. This was also very generous with a selection of sandwiches, cakes and homemade, warm scones with cream and jam and a generous pot of earl grey each.
The pool is small but adequate providing there are no more than 3 or 4 people in it at one time. The gym is well equipped. The bedroom was clean with a very modern bathroom, tea and coffee facilities, a large flat screen tv and it was beautifully furnished with luxury drapes and cushions.
Overall, considering the price of the spa day which included a day bedroom, lunch, afternoon tea and one 30min spa treatment, all for under £60, it was good value but my main recommendation is for the spa staff to bring their treatments and hygiene standards up to scratch and give the products as advertised. Both of the treatments were poor and the towels need to be replaced after each client and not made to last for the whole day. I found this rather off-putting! Would I return? Possibly considering the cost, the lovely food and the staff but I would be apprehensive about the treatments!
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- Also Known As:
- Cisswood House Hotel Lower Beeding
- Cisswood Hotel Lower Beeding
- Cisswood House Lower Beeding, West Sussex, England