My friend and I booked for the pamper package of haircut with intensive conditioning treatment and fish spa. When we arrived last Saturday, we were asked as to which of us would like to go first for the haircut. Thinking that one would have the haircut whilst the other had the fish spa I offered to go first as my hair is more unmanageable. The 'intensive' conditioning treatment was a 30 second massage. I asked for a trim and for the weight to be taken off the back. Anyway, my friend was left to sit and wait. After 37 minutes she was offered a cup of tea. At this point my haircut was finished (I was not shown the back of my head to see what it looked like). I was not offered a beverage in the whole hour and a half that we were there. My friend then had her hair shampooed, intensely conditioned, dried and trimmed all in 10 mins. Her hair comes down to the small of her back. We then had the fish spa which was fine. When I got home I got to see the back of my hair to find my layers had been hacked. They do not blend in at all with the rest of my hair. I have got to pay out again to have my layers corrected and until that appointment (which is sometime given the time of year), I have to wear my hair in a bun to hide it. The intensive conditioning treatment also left both of us with very dry hair. I absolutely would not recommend this place to anyone. My friend complained the same day but as yet we have received no response.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.