We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Open today: 10:00 AM - 6:00 PM
Review Highlights
Beautiful autumnal colours

We enjoyed a good three hours here, walking around this extensive property - a botanical gardens of... read more

Reviewed 1 week ago
Keenomanjaro
,
Croydon, United Kingdom
Lots of woodland walks

I went here on a lovely sunny week day in September day for the first time. So peaceful walking... read more

Reviewed 4 weeks ago
Julia B
,
Eastbourne, United Kingdom
Read all 1,081 reviews
  
Reviews (1,081)
Filter reviews
1,081 results
Traveler rating
484
349
135
67
46
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
484
349
135
67
46
Show reviews that mention
All reviews kew gardens nt members national trust millenium seed bank car park parking charge autumn colours plants and trees walled garden free entry formal gardens cake lovely place water features three hours hot food jacket potato
Selected filters
Filter
Updating list...
8 - 13 of 1,081 reviews
Reviewed 4 weeks ago

As National Trust members we visited these gardens, although it was pointed out to us at the door they are NOT NT! So no map given to us!
Lovely garden woodland walks. Lunch in the Stable restaurant, good fish and peas, chips greasy and ice cold.
Shop very overpriced, cafe in shop, poorly stocked, hardly any cake left at 3 pm.
Then ........ could not get out of carpark! In very SMALL print on back of parking ticket, it states there is a charge. We were parked four hours and charged TEN POUNDS!
We shall NEVER return, we have visited the seed bank in the past, if we had done that as well, goodness knows what the charge would have been.
Encourage visitors and inform, but not by this method of greed.

Date of experience: September 2019
2  Thank crazynurse2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chloe S, Manager at Wakehurst, responded to this reviewResponded 3 weeks ago

Hi and thank you for visiting Wakehurst recently. I do apologise that you were not provided with a map as we do wish to offer all our visitors a map of the property no matter if they are NT members, Wakehurst members or first-time customers. I am glad you enjoyed your walk in the woodlands but do apologise for your experience with our catering. Please do speak to staff if there is anything you'd like changed on the day and our catering team will always be very happy to help.

I do apologise also for the trouble you had with our parking. We do try to make our parking times and prices as clear as possible. These are stated on our website, on our phone lines and on large signage in the car park and in the Visitor Centre. We also have a large blackboard as you exit the Visitor Centre reminding those who need to pay their parking to do so at the Admissions Desk. We really appreciate your contribution via these charges as these allow us to fund the maintenance of our 500 acres of gardens, woodlands and lakes. We are a Kew property but do grant NT members free entry and as do not receive funding from the National Trust we just ask if members can help by contributing via the parking charge. Our maximum charge is £10 which covers all day parking.

I'm very sorry that this ruined your experience of Wakehurst and would be happy to discuss any issues over email on Wakehurst@kew.org or phone (Mon-Fri 9-5) on 01444 89 4067

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I went here on a lovely sunny week day in September day for the first time. So peaceful walking around the woodland trails and a wonderful sense of being with nature. The house is not as spectacular inside as some country houses but looks impressive from the outside and very attractive. The seed bank is very interesting indeed.
If you are wanting lots of formal gardens this may not be for you, maybe try Borde Hill close by. However, if you like woodland walks this is definitely for you.
There is a large cafe which had a very limited food choice on the day we visited. It has a couple of comfortable areas to sit outside or plenty of room inside. We enjoyed our visit a lot.

Date of experience: September 2019
Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chloe S, Manager at Wakehurst, responded to this reviewResponded 3 weeks ago

Hi Julia, Thank you for taking the time to write us a review and so happy to hear you enjoyed your visit. September can be unpredictable for weather, so I am glad you were able to attend on a nice sunny day. It's nice to hear you enjoyed the Millennium Seed Bank exhibition and being Kew's wild botanic garden we'd definitely recommend a woodland walk in our expansive grounds. Thank you so much for your feedback and we are always grateful to hear about any visitor experiences that come our way. We hope to welcome you back again very soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I know this is a botanic garden, designed to grow and showcase particular species, but the actual gardens near the house were a little underwhelming - perhaps it was not the best time of year. The grounds however, where big and rather wild in a good way and kept on giving. We did the full walk down the hill to the lake and round through the woods and the big, overgrown arboretum had a magic of its own. So overall we were content. The car parking was fine, by the way, really clear on the website and I can't see what the fuss is about. The place is bizarrely free to National Trust members so I was very happy to pay for the car park to make my contribution as Wakehurst doesn't get anything from the National Trust for our visit.

Date of experience: August 2019
Thank Thoughtful100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chloe S, Manager at Wakehurst, responded to this reviewResponded 4 weeks ago

Hi there. I do apologise that you found the formal gardens near the mansion a little disappointing. Our team of gardeners are working non-stop to keep our gardens in tip top condition but of course are always welcome to feedback. Brilliant to hear you enjoyed a long walk and made it down to Westwood Lake. It sounds like you had a lovely walk and doing that long perimeter walk takes you on a wonderful journey through the different areas of our grounds.
Thank you for contributing to Wakehurst via our parking charges. It really is appreciated, and it allows us to keep Wakehurst open to the public and to maintain our expansive gardens. Thank you so much for your kind review and we look forward to your next visit to Wakehurst.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2019

Very extensive grounds and some lovely areas. The seed bank was a particular highlight, wonderful how scientists work across national boundaries for the greater good (some UK politcians could take note!)

Date of experience: September 2019
Thank Lilacwheaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chloe S, Manager at Wakehurst, responded to this reviewResponded 4 weeks ago

Hello and thank you for taking the time to write us a review. Great to hear you particularly enjoyed the Millennium Seed Bank as well. The work done by the scientists there is phenomenal and covers all corners of the globe. I hope you got a chance to enjoy our current Surviving or Thriving exhibition in the Atrium of the Millennium Seed Bank.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2019

What great value - a three course meal, beautiful venue, lovely food and great service all for under £30.00 including parking and entry into the gardens. There were 9 of us who all agreed we would pay £30.00 alone for the food and service, but the fact it included entry into the gardens made it a fantastic day out to remember. I cannot wait to go again.

Date of experience: August 2019
Thank Katherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chloe S, Manager at Wakehurst, responded to this reviewResponded 4 weeks ago

I am so glad you enjoyed your visit to Wakehurst for a Sunday roast Katherine. Always a treat on a Sunday and we are really pleased to hear you felt it was of good value for money. Do keep an eye out for similar events going on at Wakehurst and we can’t wait for your next visit either!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews