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“Most enjoyable stay”
4 of 5 bubbles Review of The Hickstead

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The Hickstead
Ranked #1 of 1 Hotels in Bolney
London, United Kingdom
1 review
“Most enjoyable stay”
4 of 5 bubbles Reviewed April 23, 2014

From arrival the staff were most helpful and friendly. Parking was easy - always a bonus! The room was spaceous, clean and well presented. A central main light would have been an advantage, as the 'romantic' lighting was too dim for reading. Breakfast provided plenty of choice and the dining room looked welcoming in the early morning sunlight.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SRD60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickstead, General Manager at The Hickstead, responded to this review, May 5, 2014
I was really pleased to read your positive feedback following your visit in early spring .

We are always pleased to get feedback , it makes it all worthwhile for the team

Please come and see us again soon

Giles Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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452 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
5 of 5 bubbles Reviewed April 21, 2014

I can honestly say that from the moment we arrived at The Hickstead Hotel, we were very impressed. Our room was spacious, comfortable and provided everything we could possibly want. It was spotlessly clean as were all public areas of the hotel and the provision of mineral water and fresh fruit in the room was for us 'that extra mile'. The food consisting of afternoon tea and a three course dinner, was fresh and well presented, the cooking was above average for the price. The staff were friendly, polite and extremely helpful, especially in the restaurant. If this all sounds too good to be true - it isn't. If other hotels in the group are as good as this, we are keen to try one or two.

Room Tip: 'executive double' on the ground floor was spacious and comfortable and ours was a reasonabl...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jules B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickstead, General Manager at The Hickstead, responded to this review, April 23, 2014
I was really pleased that you enjoyed your first visit to The Hickstead and to a ClassicLodge Hotel .

Whilst all the hotels are very different in their style , they all strive to give a good value , good quality , friendly and relaxed service where treating people as individuals is king .

We appreciate being appreciated and the team are always delighted to get such positive feedback

Thank you and if time in between visiting the rest of the group , come and see us again .

kind Regards

Giles Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hythe, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 16, 2014

Very comfortable rooms, if a little tired. The staff were very friendly. I stayed here weekdays for over 5 months and never had reason for complaint. The grounds are well kept and the surrounding areas had nice walks and good cycling roads.

Room Tip: I stayed in several rooms and never had one in a bad position
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MW955i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickstead, General Manager at The Hickstead, responded to this review, April 21, 2014
Thank you for taking the time and trouble to write a nice review about us following your time with us throughout last summer .

We really value feedback particularly from someone who stayed with us over such a long and regular period of time .

The staff do really care and look after regular long stay guests and try to accommodate all their individual needs

Do come and see us again if you are in the area on business or if you fancy a weekend break just call up and we will see if we can do something for you to reward your loyalty to the hotel and say thank you

Kind Regards

Giles Paul
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 10, 2014

Once again, thanks to the staff at the Hickstead Hotel for the flawless service given to our colleagues who stayed at the Hickstead Hotel in April 2014. As a local company, we use this hotel regularly and as usual, our group of 2, then 8 then 16 over 3 consecutive nights were very happy with their stay with the hotel.

They ate in the restaurant and used the bar and as usual, enjoyed the evenings there.

Staff were attentive as always and some of our guests were given an upgraded room, which they thoroughly liked.

Thanks again

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Estie2206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickstead, General Manager at The Hickstead, responded to this review, April 21, 2014
Esther

Thank you as always for your lovely comments .

I was really pleased that you were looked after as usual and value the continued business you have given us through difficult times . We try hard to welcome and treat everyone as individuals and do pride ourselves on a personal service level which goes beyond expectations .

We look forward to continuing to offer our hospitality on a similar basis in the future

Best Wishes

Giles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leatherhead, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 31, 2014

We went to this hotel for afternoon tea for mothers day, it was brilliant and the staff were very helpful and nice. The grounds are lovely and the hotel is very easy to find. We will look to go back there again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank Karley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickstead, General Manager at The Hickstead, responded to this review, April 23, 2014
I was delighted to read that you enjoyed our afternoon tea offering on Mothers Day .

It was a lovely day with a great atmosphere and we were delighted to send away so many happy Mothers.

Do come and see us again for Dinner , lunch or even another Tea .

Kind Regards

Giles Paul
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich
Level Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed March 27, 2014

Stayed here for just 1 night on a package which included dinner, bed and breakfast plus a bottle of Prosecco. We'd spent the day in Brighton and it's only about a 20-25 minute drive to the Hickstead Hotel. Very quiet even with a wedding reception in full swing - they didn't disturb us. The room was slightly dated but very clean and comfortable. Dinner was great - food gorgeous and hot and the service from Jenny was excellent. Breakfast next morning also great - when several young male members of the wedding party came down the restaurant manager brought out a jug of water for them as they were feeling the effects of the night before! Nice touch I thought. All the staff were helpful and are an asset to this hotel - would certainly recommend it and stay there again if in the area.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blynda9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickstead, General Manager at The Hickstead, responded to this review, April 23, 2014
Thank you for the extensive feedback you gave us following your visit to The Hickstead over a Wedding weekend .

The team were really pleased to read all your lovely comments , it makes all their efforts worthwhile .

Do come and see us again soon if you are in the area , we do different offers all year which are always worth investigating at www.classiclodges.co.uk


Kind Regards

Giles Paul
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Bookham, United Kingdom
Level Contributor
95 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed March 23, 2014

This was Robert and my third visit to the Hickstead. Arriving the weekend of the 22 March. It is always great to come back to somewhere where they remember you and are so pleased to see you back.
We had been given an afternoon tea gift from a member of the family and we decided to make a weekend of it and stay at the Hickstead.
Robert my partner booked us in for Saturday night and when we went down to dinner we were met by Jenny, the Restaurant supervisior like an old friend! Her professionalism and personality is really infectious and she really does make you feel so very special.
I must compliment the Chef on an excellent dinner saturday night. The food was fantastic and I was offered extra veg as I don't eat potatoes. The lemon possett was to die for! We returned on Sunday afternoon after a trip into Brighton to have our afternoon tea as there was a wedding on during Saturday, but we didint mind and the afternoon tea was delicious! Thank goodness we didnt have lunch and had walked a fair distance before we arrived to sample a fantastic afternoon tea and to see Jenny again.
We will be back and thank you for providing such fantastic customer service. The gentleman at Breakfast was also very professional and very attentive and the buffet breakfast is of a very high standard and plenty of it! Jenny's daughter on reception remembered us too.
See you very soon and thank you for a very enjoyable weekend. Mark

Room Tip: Higher floor so you are not disturbed by heavy footsteps
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickstead, General Manager at The Hickstead, responded to this review, May 5, 2014
Thank you , thank you , thank you for still providing such lovely feedback after three previous visits.

It is customers returning like yourselves which really set us apart from other hotels and make such a difference to all the team who are genuinely pleased to see old faces again .

Your comments in particular have been passed on to Jenny amongst others .

Looking forward to seeing you again soon

Kind Regards

Giles Paul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hickstead

Property: The Hickstead
Address: Jobs Lane, Bolney RH17 5NZ, England
Location: United Kingdom > England > West Sussex > Bolney
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bolney
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Hickstead 3.5*
Number of rooms: 52
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Also Known As:
The Hickstead Hotel Hickstead
The Hotel Hickstead

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