I was appalled by the service we got at the hotel, room not being cleaned, had to keep asking for towels and reception staff ignoring requests and promises.
I booked a partial sea view room and got a car park view and the hotel Manager never even contacted me to discuss, instead I got the head of housekeeping instead!
Even after telling me they would discuss with Hotel Manager I never got any callback or even an apology!!
I had to keep on ringing down to reception to ask for enough towels for a family of four, still only giving us two bath towels and no hand towels!!
It has put me off staying at Butlins again and the fact that nobody has responded to my complaint shows that they are not bothered by this and my money is not important to them. I shall take my business to other holiday companies as I think it is disgusting that they have ignored my valid complaint. I would ask you to do the same too!!
- Also Known As:
- Wave Hotel & Apartments Bognor Regis, West Sussex