I visited with my partner and youngest daughter from 31st March 'til 4th April and yet again he a good time.
We stayed in the Ocean Hotel this time, having stayed in the other hotels on previous trips.
I had stayed in this hotel on a weekend with girlfriends, so knew it was a lovely hotel.
We arrived at around 2pm, check in was easy with only a small queue and the Butlers who service this hotel were on hand should we have wanted them to take our luggage to our room.
Every member of staff on site is friendly and helpful.
The room was lovely - we had room 509 on the top floor. It is great to have a separate room within the room for the children. My only gripe with this one is that it doesn't have a door. I'm not sure why as they do in the other hotels. It's perhaps something that should be looked into by Butlins as one of the staff said we were not the only ones who were surprised by it.
The cleaners are excellent - they go above and beyond. The rooms are always spotless and nothing is too much trouble.
We ate around resort. We don't get the dining plan as I find it ridiculous to spend £50 - £60 a day for 3 of us. We take cereals for breakfast, perhaps have something around resort or in town for lunch - or a sandwich back in the room if we're close by, then dinner where we choose.
Our daughter is almost 9 so we normally eat a little later than the people with toddlers, however the hotel restaurants all shut at 8 so that's quite restrictive when you have older children. Turners open later, but as we had eaten there twice previously (both times amazing!), we fancied trying somewhere different.
We ended up eating in The Deck restaurant in the Wave Hotel. After looking at the menus, we felt this one would be much better for my daughter than the one in the Ocean hotel - purely because of food preference.
It was a lovely restaurant but as I suspected was very loud due to the amount of babies and toddlers being fed before bedtime. Of course it's not the parents fault - they have to feed their children! But perhaps this is another thing Butlins needs to look at. Perhaps quiet areas sectioned off, specific later eating nights, something to keep everyone happy.
My daughter loved the food, as did we. There was plenty, and you could go and have as much as you wanted. I'm not keen on queuing for food. Been there, done that, and am too old now to be doing it!
For this reason, and the noise levels, I would choose Turners every day over this restaurant.
We ate at The Beachcomber Inn a couple of times. Again, the staff are friendly and helpful, although on our second visit they forgot my partners meal. We didn't want to start ours until his came, so it was getting colder by the minute. His arrived and I heard the waiter saying something to him about it being hot, but didn't take much notice, and our daughter was colouring so was engrossed in that.
We all went to start our food and my daughter reached over to get her cutlery, and touched her hand on the side of her Dads plate. She pulled it back quickly and said it had burnt, starting to cry almost immediately. I looked and saw an angry red weal on the side of her hand, so took her to the toilets to run it under water.
While we were walking there, a waitress asked her what was wrong, as she was sobbing. I explained what happened and proceeded to take her into the toilet.
When we got back to our table I checked the temperature of his plate and it was scalding. It was obvious that his food had been stuck in the microwave to get it hot quickly. It was still hot when I piled the plates for them to be cleared. No one came to see how she was, whether it needed dressed etc. In fact, the staff were conspicuous in their absence! No one asked how our meal was (cold, by now!), as is normal in this restaurant. When our plates were eventually cleared, again the staff didn't make any conversation, just keeping his head down and running off with the plates.
I had applied Savlon to the burn, and luckily it didn't blister, but I was so angry I did go into guest relations the following day to speak to them about it not being put in an accident book, treated by staff etc.
They were lovely and the duty team leader came round to see me and offered us a free meal or drinks in the bar later. I declined this as we aren't big drinkers, and we had booked into The Deck for that evening. I didn't really want anything anyway - just for them to know what had gone on and hopefully follow procedure in future.
The pool is FREEZING! I couldn't use it at all, although my family braved it. I'm sure once you're in it's OK, but I couldn't even use the attached jacuzzi as it's the same water that is in the pool. I mentioned it to staff who said they would pop it in a comment book. It was so cold that my daughter didn't want to go to a special activity we'd booked later on in the week. We lost our £5, but she just didn't enjoy the pool.
Aside from that the rest of the week was nice and uneventful.
One tip is don't buy from Burger King. It was almost £25 for three meals - we could have sat and ate in somewhere nice for that!
The ice cream parlour is lovely, and could do with being extended.
The spa is amazing! I went for another 2 hour visit, then my partner brought my daughter up and we had a pedicure together in a little room. She felt very grown up! Children can't use the spa until they're 13 which is a shame, but there are a couple of things you can enjoy together if they're younger, so ask at the spa reception or give them a call.
It was a nice stay for us as a family. We chilled out and did what we wanted. The only things on that were age appropriate for my daughter were the Skyline Gang (she loves them), a science show she went to (additional charge), and the Scooby Doo show. We weren't too impressed, but then it wasn't aimed at us and she thoroughly enjoyed it.
All in all, if you want a lovely hotel in a place where you can be on the go all day or just take things at your own pace, then this is for you.
- Official Description (provided by the hotel):
- Bognor Regis is officially one of Britain’s sunniest locations, sitting right on the West Sussex coast. Within just a couple of hours drive from London, Butlins Bognor Regis is the perfect getaway. Known as a traditional seaside town, we’ve given it a modern ‘twist’ with two funky hotels; the Ocean Hotel and the Shoreline Hotel. There’s a relaxing spa (ideal for grown-ups) and if you feel like discovering the area around the resort, the South Downs National Park and heritage sites are right on your doorstep. ... more less
- Also Known As:
- Butlins Bognor Regis Hotel Bognor Regis
- Butlins Hotel Bognor Regis
- Butlins Resort Bognor Regis
- Butlin's Bognor Regis Resort West Sussex