This review is based purely on our accommodation at Bognor Regis Atlantic Bay Apartments. We booked the Silver apartments, and arrived at our accommodation quite late so it had started to get dark, our first impressions of Atlantic Bay were okay, if a little bit of a nightmare to find our block. We were then greeted by a very slippery metal staircase that took us to our apartment on the first floor, as we opened the door we noticed a musty smell, put the lights on and had a look around the bedrooms first, all the windows were wide open,which we thought a little odd as the heating was on full whack, it's November and raining hard.
Then we noticed mould on the ceiling of what was to be our sons bedroom, it was also on the wall behind a bedside cabinet which someone had pulled away from the wall to either 'air' it or make someone aware of it. The matresses looked quite old and stained, and the carpets filthy,stained and with fag burns in. The loo in the bathroom didn't work properly and when flushed just kept trying to refill, the sink & shower were dirty and taps so manky they looked like they'd never been cleaned, ever. Hair and gunk filled the plug hole of the sink.
Based on this we didn't even venture into the kitchen to see the state of that, instead we went to Gold Reception and asked to be moved to gold, the girl was very helpful and apologetic about our complaints and after she had made a phone call and subsequently had to beg(a lot) to whomever was on the other end of the phone we were told we would be moved to a gold apartment, so swapped keys & off we went happily thinking all would be okay now.
On arriving at our new gold apartment, about a minute away from the last one, first impressions were better, the carpet looked more modern, a wall had been painted orange, and we had a couple of cushions on the bed, some moved our stuff in, but after putting all the lights on and having a better look round we noticed this 'gold standard' apartment was not much better than the last, carpets filthy, stained & fag burns again, sink & shower filthy, rubbish under the beds, a wardrobe which when the doors were opened had a tendency to fall over (maybe onto our 3 yr old!), kitchen didn't look very hygienic and my first task was to go around cleaning everything with baby wipes! ( it now became clear why several people were buying bleach & fabreeze in the shop!) Okay so we had been supplied with towels, a tea towel, and washing up liquid in this apartment and I can only assume this is what makes it 'better' than the silver, even though cleanliness standards were very much the same ie none existent.
We decided to sleep there that night as it was getting late and our little boy was desperate for bed, but we were not happy. The beds were awful and so old and uncomfy and the bedding had a rip in it. We got up the next morning and decided if they couldn't move us again, we would be going home. After much explaining at guest services about our issues we were told they would send 'housekeeping' round to sort it out, (too little too late really as it's clear housekeeping had not been doing much in that department lately) we refused to except that and eventually they agreed to put us in The Shoreline Hotel. Much better!
On entering our hotel room it just felt right, as it should be, this in our opinion should of been the minimum standard of hygiene and cleanliness across the board. We didnt want plasma tv screens or LCD lights in the bath or a mini bar, all we wanted was a clean well kept room/apartment as standard, anything less is not acceptable.
So on that basis, if you don't mind dirt, grime, mould and shabby surroundings then book the silver, if you want basic cleanliness and decent beds ect then don't book anything less than a hotel room.
After we finally got our accommodation sorted we did actually enjoy our stay, the staff were all brilliant, Redcoats amazing, food in the Beachcomber was really nice and very quick service, our 3 year old loved it, a bit too many arcade machines in my opinion, pool and changing rooms excellent, and the character shows made it for our son, who met all his heroes, bob the builder, mike the knight, barney ect. Maybe 5 days was too many as you sorta run out of things to do and just go over everything you've already done, so a 2 night stay is enough.
All in all, after accommodation problems were sorted Butlins does what it says on the tin, a great family holiday for little ones. Just make sure you book a hotel!
- Official Description (provided by the hotel):
- Bognor Regis is officially one of Britain’s sunniest locations, sitting right on the West Sussex coast. Within just a couple of hours drive from London, Butlins Bognor Regis is the perfect getaway. Known as a traditional seaside town, we’ve given it a modern ‘twist’ with two funky hotels; the Ocean Hotel and the Shoreline Hotel. There’s a relaxing spa (ideal for grown-ups) and if you feel like discovering the area around the resort, the South Downs National Park and heritage sites are right on your doorstep. ... more less
- Also Known As:
- Butlins Bognor Regis Hotel Bognor Regis
- Butlins Hotel Bognor Regis
- Butlins Resort Bognor Regis
- Butlin's Bognor Regis Resort West Sussex