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“Atlantic Bay Apartments-Avoid.”

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Butlin's Bognor Regis Resort
Ranked #6 of 9 Hotels in Bognor Regis
Reviewed November 9, 2013 via mobile

This review is based purely on our accommodation at Bognor Regis Atlantic Bay Apartments. We booked the Silver apartments, and arrived at our accommodation quite late so it had started to get dark, our first impressions of Atlantic Bay were okay, if a little bit of a nightmare to find our block. We were then greeted by a very slippery metal staircase that took us to our apartment on the first floor, as we opened the door we noticed a musty smell, put the lights on and had a look around the bedrooms first, all the windows were wide open,which we thought a little odd as the heating was on full whack, it's November and raining hard.
Then we noticed mould on the ceiling of what was to be our sons bedroom, it was also on the wall behind a bedside cabinet which someone had pulled away from the wall to either 'air' it or make someone aware of it. The matresses looked quite old and stained, and the carpets filthy,stained and with fag burns in. The loo in the bathroom didn't work properly and when flushed just kept trying to refill, the sink & shower were dirty and taps so manky they looked like they'd never been cleaned, ever. Hair and gunk filled the plug hole of the sink.
Based on this we didn't even venture into the kitchen to see the state of that, instead we went to Gold Reception and asked to be moved to gold, the girl was very helpful and apologetic about our complaints and after she had made a phone call and subsequently had to beg(a lot) to whomever was on the other end of the phone we were told we would be moved to a gold apartment, so swapped keys & off we went happily thinking all would be okay now.
On arriving at our new gold apartment, about a minute away from the last one, first impressions were better, the carpet looked more modern, a wall had been painted orange, and we had a couple of cushions on the bed, some moved our stuff in, but after putting all the lights on and having a better look round we noticed this 'gold standard' apartment was not much better than the last, carpets filthy, stained & fag burns again, sink & shower filthy, rubbish under the beds, a wardrobe which when the doors were opened had a tendency to fall over (maybe onto our 3 yr old!), kitchen didn't look very hygienic and my first task was to go around cleaning everything with baby wipes! ( it now became clear why several people were buying bleach & fabreeze in the shop!) Okay so we had been supplied with towels, a tea towel, and washing up liquid in this apartment and I can only assume this is what makes it 'better' than the silver, even though cleanliness standards were very much the same ie none existent.

We decided to sleep there that night as it was getting late and our little boy was desperate for bed, but we were not happy. The beds were awful and so old and uncomfy and the bedding had a rip in it. We got up the next morning and decided if they couldn't move us again, we would be going home. After much explaining at guest services about our issues we were told they would send 'housekeeping' round to sort it out, (too little too late really as it's clear housekeeping had not been doing much in that department lately) we refused to except that and eventually they agreed to put us in The Shoreline Hotel. Much better!
On entering our hotel room it just felt right, as it should be, this in our opinion should of been the minimum standard of hygiene and cleanliness across the board. We didnt want plasma tv screens or LCD lights in the bath or a mini bar, all we wanted was a clean well kept room/apartment as standard, anything less is not acceptable.
So on that basis, if you don't mind dirt, grime, mould and shabby surroundings then book the silver, if you want basic cleanliness and decent beds ect then don't book anything less than a hotel room.

After we finally got our accommodation sorted we did actually enjoy our stay, the staff were all brilliant, Redcoats amazing, food in the Beachcomber was really nice and very quick service, our 3 year old loved it, a bit too many arcade machines in my opinion, pool and changing rooms excellent, and the character shows made it for our son, who met all his heroes, bob the builder, mike the knight, barney ect. Maybe 5 days was too many as you sorta run out of things to do and just go over everything you've already done, so a 2 night stay is enough.

All in all, after accommodation problems were sorted Butlins does what it says on the tin, a great family holiday for little ones. Just make sure you book a hotel!

  • Stayed: November 2013
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9  Thank JNBIOW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,031 - 2,037 of 3,592 reviews

Reviewed November 9, 2013

Never been to Butlins before as not our bag at all. But went with 3 year old granddaughter for long weekend. Still not our bag but we didn't go for us! She loved it all. It is a mix of old style holiday camp with modern additions. Stayed in Ocean Hotel which was lovely. Very clean and well kept. Room was lovely with good facilities. Food in buffet was as expected but perfectly adequate. Had 2 meals in special restaurants - Beach Comber and Turners - both were lovely and additional charge was not at all excessive. Brilliant firework display and loads of other stuff for her to do. Weather definitely helps make any holiday and we were lucky. We thought the staff were lovely and very good with the kids. Shows were good and just the right length for youngsters. Not sure we'd go again (and certainly wouldn't stop any longer) as have done it now and the magic for her would be lost but considering the place was teeming with kids we didn't have to queue for rides and we didn't feel irritated by any of the other kids.

  • Stayed: November 2013, traveled with family
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2  Thank CoconutLil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2013

We have just returned from half-term break in the Standard Rooms. These were a bit dated but unlike other comments we found beds and bathroom clean though too soft mattresses did cause some discomfort for us oldies but kids slept well. Had brilliant time and could not fault the food or staff. We chose this after 3 years at Blackpool when the Tower was taken over by Merlin group which out priced us and removed many of the attractions for the 5 yr olds. Brilliant shows from morning to night at Butlins and plenty of Red Coats on hand to assist and watch children. Loved making Spell Boxes which our grandson treasure. Venues were busy and hard to get a table but it was half term and very full. Overall this break for 2 adult and 2 children on half board cost £475 so was really good value for money as lots was included for this price. HIGHLIGHT for us but especially the lads was the Football Training and Penalty Shoot Out. The coach was brilliant - it took just 2 mins for him to have 30 5-7 yr olds totally under his spell. Amazing man who had everyone hooked. Arsenal supporter but his only fault (only joking) he made good fun out of that. Would really recommend this venue to anyone wanting UK holiday where the children are entertained and you can keep dry if the weather turns bad. Well Done

  • Stayed: October 2013, traveled with family
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2  Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2013

The park was in great order with many rides and activities however we found that some staff were rude and not helpful and there were too many arcade machines everywhere and not enough things for 14-15 year olds to do and we thought that the food was overpriced. However on a positive note, we found the swimming pool had many slides and things to do and we found the hire shop cool where you could hire go karts. We were slightly annoyed too as the hire shop didn't have any closing time signs up outside and as my grandmother had to hire a walking stick, she wasn't told when to bring it back for and by 5.00pm when we got back to the shop it was closed and it took another 20 minutes to get a member of staff from another shop to sort out the deposit for us as we were day visitors and had to bring it back that day.

  • Stayed: November 2013, traveled with family
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3  Thank JoshBenjaminAgeros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2013 via mobile

Have been to butlins many times .this is my familys worst holiday there .and sadly we will not be going back ....arrived at our silver accomdation to dirty cups...poo all Over the toilet ...blood on the bed sheets and blood on the actual quilt...asked to move rooms but was told no rooms was avaliable for my ramily to be moved to.it then took 3 times for the beds to be changed before we even got clean sheets etc as they too had stains all over them ..poo was cleaned off I was then told that the room wasnt that bad(what a joke)...accomodation team should be ashamed of themselves....we did not manage for 3 nights to get any seat up in the centre stage due to it being so busy and very over crowded..and when we did manage to get a seat on the fourth night.to our horror the ceiling tiles plus water started falling down on peoples head.which carried on threw out are stay..i beleive the focus at butlins now is the hotels and I dont beleive butlins is worth the money you pay anymore...its a shame as its a family tradition to go every october half term ......not any more...........

  • Stayed: October 2013
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2  Thank danhagray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

This is by far the worse holiday I have ever been on. The wave hotel was closed due to a conference. We were told 4 days before. We hoped that would be the end, but it turns out there was a lot more hill to go down. Main items include, rude staff, dirty everywhere, horrid food (served in a filth restaurant ), arcade machines on every spare space, chaotic breakfast. The last one was strange as this is off peak, in fact I am writing this in the hotel room, and we wonder how they would cope in peak season. I will never come here again, and will tell everyone I ever meet to do the same. However the kids enjoyed the shows and the red coats seem happy, but maybe that's just out of fear for their jobs.

Room Tip: To get the best room, don't come here.
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank RParkin2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

We stayed in silver accomodation (Oyster Bay) without the dining package as we wanted the flexibility to arrange our own meal times.
On arrival (6pm) we had no problems or wait to check in.
I was a little apprehensive about the standard of the apratment because I can be quite fussy, but found it to be clean (although the carpets and skirting boards could do with a good scrub) and it had everything we needed for a 3 night stay.
We have twin 8 year old girls and again I was a little apprehensive that the entertainment might have been a little babyish for them - not at all!! They were kept totally occuplied permanently, in fact we didnt even find the time to go swimming!!
OK so some of the activities we paid for - shambala bracelet making and we bought an activity pass when we booked, but other than that, the pennies they'd saved during the months beforehand kept them busy in the arcades.
The evening entertainment was of a good standard and all of the staff work tirelessly to ensure that all guest have a good time.
We enjoyed ourselves so much we have booked again for Christmas!
If I had one grip it would be of other guests making so much noise at sometimes 3 in the morning!!!

Stayed: October 2013, traveled with family
2  Thank ClaireMarie600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Butlin's Bognor Regis Resort

Address: Upper Bognor Road, Bognor Regis PO21 1JJ, England
Phone Number:
Location: United Kingdom > England > West Sussex > Arun District > Bognor Regis
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Bognor Regis
Hotel Class:4 star — Butlin's Bognor Regis Resort 4*
Number of rooms: 200
Official Description (provided by the hotel):
Bognor Regis is officially one of Britain’s sunniest locations, sitting right on the West Sussex coast. Within just a couple of hours drive from London, Butlins Bognor Regis is the perfect getaway. Known as a traditional seaside town, we’ve given it a modern ‘twist’ with two funky hotels; the Ocean Hotel and the Shoreline Hotel. There’s a relaxing spa (ideal for grown-ups) and if you feel like discovering the area around the resort, the South Downs National Park and heritage sites are right on your doorstep. ... more   less 
Also Known As:
Butlins Bognor Regis Hotel Bognor Regis
Butlins Hotel Bognor Regis
Butlins Resort Bognor Regis
Butlin's Bognor Regis Resort West Sussex

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