Booked a family room (2 adults 1 child) on Booking.com. We arrived and checked in around 3pm, but when we got to the room there was only a double bed. We went back to reception and we were told they had a spare single bed in one of the laundry room and they'd get someone to bring it now. By the time we'd got back to the room the receptionist phoned to day it'd be in the room by 6pm.
We went out and arrived back around 8ish. Still no single bed so we went back to reception, where we were told that they had no beds and we'd have to either make do or move to alternative accommodation and the duty manager was called. In the meantime someone arrived to check in who'd also booked using booking.com and he was told there was no reservation for him and they were fully booked (however a few minutes later they found a room from somewhere!)
By the time the duty manager arrived one of the other guests and offered their spare bed and it was put into the room. Sadly it had a spring sticking out of the side which our little girl managed to find with her leg and cut herself.
Breakfast waw nice, and despite the issues the room was comfortable. Shame about the service levels.
- Official Description (provided by the hotel):
- A vibrant hotel ideal for both business and leisure guests; providing 168 contemporary styled bedrooms with plasma televisions, climate control, WiFi and comfy cotton duvets. Fully equipped gymnasium including a 10 metre indoor heated swimming pool, steam room, sauna and spa bath. RBG Restaurant and Lounge Bar and 17 flexible meeting and function rooms accommodating up to 180 delegates.Ideally located at Junction 1 on the M5 giving easy access to the motorway links of the M5, M6, M40 & M42. Sandwell and Dudley Train Station is a 10 minute walk from the hotel giving direct access to New Street Station. Only 4 miles from Birmingham city centre, the Symphony Hall and International Conference Centre. 7 miles to Walsall and only 20 miles from Birmingham Airport and NEC. Ideally located for exploring: The Bullring Shopping Centre, Cadbury World, Black Country Museum, National Sealife Centre, West Midlands Safari Park, Dudley Zoo, Drayton Manor Theme Park, Alton Towers and more.......... 300 Complimentary parking spaces for guests. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Rezidor, Expedia, Travelocity, Hotels.com and Priceline so you can book your Park Inn by Radisson Birmingham West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Inn By Radisson Birmingham West Hotel West Bromwich
- Park Inn Birmingham
- Park Inn West Bromwich
- Birmingham Park Inn
- Park Inn Hotel West Bromwich
- Park Inn By Radisson Birmingham West West Bromwich, England