We were in the predicament of not having booked anywhere as we weren't expecting to have to stay anywhere overnight. We were on our way to Holyhead from Hampshire but had to stop overnight for health reasons. We found the Park Inn by chance and thought how fortunate we were as everywhere else was fully booked.
OK here we go! The male receptionist was very condescending (perhaps we looked tired and dishevelled - as we were!) The room cost £94 including breakfast which we expected to be good. The room itself was very clean apart from the carpet which seemed to have mud stains on it. The shower was great although the pressure could have been better - very clean though. I found the towels didn't have great drying ability probably due to fabric conditioner. The bed was really comfortable although only one pillow. if anyone stays there be sure to ask for extras. We also found the room was very quiet as it was situated at the back of the hotel on the 4th floor.
Now to the breakfast:
We waited to be seated - as requested - and waited - and waited. Eventually a small blonde lady who appeared to be in charge came over to us sighing and puffing and rushing about. I have to say both my husband and I felt as if we were inconveniencing her by asking to be seated. She waved her arms around muttering where various items could be found in such a rapid way that we didn't hear half of what she was saying. Obviously when you say the same thing time after time it gets monotonous but I feel you should treat everyone as individuals. Although it was 9.00am and breakfast was being served until 10.00am, there was very little left - a few crusts of bread, very few slices for toast and we had to ask for more eggs and for more mushrooms as those serving dishes were empty. There was a lot of to-ing and fro-ing between guests and waiting staff and the whole thing was like a circus - a dirty one at that.
Neither my husband or I would bother staying there again because, although the room was very good we both felt the staff let the hotel down - apart from the morning we left, the lady receptionist was extremely pleasant and helpful.
- Official Description (provided by the hotel):
- A vibrant hotel ideal for both business and leisure guests; providing 168 contemporary styled bedrooms with plasma televisions, climate control, WiFi and comfy cotton duvets. Fully equipped gymnasium including a 10 metre indoor heated swimming pool, steam room, sauna and spa bath. RBG Restaurant and Lounge Bar and 17 flexible meeting and function rooms accommodating up to 180 delegates.Ideally located at Junction 1 on the M5 giving easy access to the motorway links of the M5, M6, M40 & M42. Sandwell and Dudley Train Station is a 10 minute walk from the hotel giving direct access to New Street Station. Only 4 miles from Birmingham city centre, the Symphony Hall and International Conference Centre. 7 miles to Walsall and only 20 miles from Birmingham Airport and NEC. Ideally located for exploring: The Bullring Shopping Centre, Cadbury World, Black Country Museum, National Sealife Centre, West Midlands Safari Park, Dudley Zoo, Drayton Manor Theme Park, Alton Towers and more.......... 300 Complimentary parking spaces for guests. ... more less
- Reservation Options:
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- Also Known As:
- Park Inn By Radisson Birmingham West Hotel West Bromwich
- Park Inn Birmingham
- Park Inn West Bromwich
- Birmingham Park Inn
- Park Inn Hotel West Bromwich
- Park Inn By Radisson Birmingham West West Bromwich, England