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“Avergae but OK”

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Copthorne Hotel Merry Hill Dudley
Ranked #1 of 2 Hotels in Brierley Hill
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Avergae but OK”
Reviewed June 8, 2013

I stayed here in June 2013 and also once in 2012. It is a good hotel, staff are pleasant and there are many facilities available. It has a small gym and swimmming pool. The rooms are clean but a bit dated. There are tiny old fashion TV's in the rooms, which is a let down. There is a bar which is OK. Its not a bad place to stay.

Room Tip: Dont get a room near the lift. My colleague could not sleep because of the noise.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fuzz6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, June 17, 2013
Dear Fuzz6

Many thanks for your recent post and kind words

We hope to welcome you again

Yours sincerely

Matt Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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955 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (242)
Date | Rating
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English first
Llanfairpwllgwyngyll, Wales, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 1, 2013

The hotel was clean and tidy and staff on reception when we arrived were friendly and efficient. The room was clean and tidy, although we were very unimpressed by the TV, tiny and shaky pictured portable! More 1995 not 2013. there were staines on the carpets and things seemed generally a little stale. The bathroom was clean tidy and bar a distinct lack of little extras was fine. The room facilities were no where near 4 star, and 1970 hairdryer attatched to the fixed units!!!!! I have seen better hairdryers in B&B's. Tea and coffee facilities were as dreadful as every hotel I have ever stayed in, UHT milk how anyone drinks it I do not know, no biscuits or hot chocolate either. We did not eat an evening meal in the hotel, but having read other previous reviews we knew drinks prices were extortionate so avoided. The bed and bedding were of good standard. Breakfast was a major let down, buffet serve yourself, we saw a member of staff twice, on arrival and when she bought tea and what was supposed to be coffee. I am I admit fussy over coffee, but in a four star hotel I would have expected fresh coffee not the cheap rubbish that I took one sip off and drank no more from the tatty black flask it was served in, I was unable to send it back due to the lack of staff. The menu stated eggs cooked to order, no not true fried eggs and scrambled in a warmer revolting, bland bacon barely cooked and swimming in grease no offer of alternatives which again I would expect, again on a recent stay in a B&B I was given the offer of how ever I wanted my eggs cooked. The sausages were fabulous well cooked and tasty all the food was hot, toast was cook yourself, again not what I would expect from a four star. There was a poor selection of fresh fruit, and I would have said it was tinned from the look of it. Plates for cooked breakfast we stone cold, again well below expected standard. We made our excuses and left early. As we packed to leave I notice tht the curtains had what looked like moth holes in !!!!!

Room Tip: Clean and good bedding
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tamara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, June 3, 2013
Dear Tamara G

Thank you for taking the time to share your recent experience at the hotel, though I was disappointed to read of your experience, in particular at breakfast.

We offer a self service buffet, though are happy to serve from the kitchen, this includes the options you read on the menu.

I do hope that we will have the opportunity to welcome you again soon

Yours sincerely

Matt Ward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lydney, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 29, 2013

Booked this hotel for our 23 Anniversary, We went to this hotel on the 25th-27th May and took our two foster children with us at 17+18 yrs of age, after going to the wrong copthorne hotel in the centre of Birmingham first we soon made our way to the right hotel in merry hill Dudley and were not disappointed, We had two rooms on the 3rd+4th floor numbers 320 and 421, overlooking the cannel (perfect setting) overall the rooms were very clean spacious and the old themed décor just suited the modern hotel, the staff at the reception, bar and in the restraunt were very polite and helpful and could not do enough for you, we enjoyed our stay very much although the only thing that marred my weekend was a ear infection in both ears which I went with and made it almost impossible to hear anything but I will make up for it the next time we stay at this hotel. the hotel also offers a well equipped gym which our boys took advantage of and a good size pool and other amenities which sadly we did not have time to savour. Do your homework on things to do or places to visit before your stay we did but for the other copthorn hotel in the centre of Birmingham not the one at merry hill never mind, there is a beautiful cannel running behind the hotel for an enjoyable walk, about a 5 to 10 min walk away is the merry hill shopping centre which has all your shopping needs catered for under one roof and spend 2 to 3 days shopping no problem and still not get round it all? there are also a large number of stores and a cinema to visit surrounding the main shopping complex also worth a look at, ALSO in DUDLEY there is a zoo which is about a 10min drive from the hotel as zoos go it has a lot to offer and caters for all ages it is a must to do and we had a great day in the evening we chose not to eat in the hotel not for any other reason but to sample what's around, the hotel overlooks a canal at the rear and on the other side of the canal are two pubs/eateries where you can have a drink and grab a bite to eat overlooking the canal or in the evening if you prefer there are a number of curry houses about a 5-10 min max walk away ask at hotel reception and they will give you a map of where they are or Italian, Chinese, they have got a list of them all.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, June 17, 2013
Dear Elaine S

Many thanks for your recent review. I was delighted to read that you had enjoyed your stay and will return again in the future.

Please feel free to call ahead in advance to the reception team who will be more than happy to help with local attractions and booking tickets etc

We look forwards to welcoming you back soon

Yours sincerely

Matt Ward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, England, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 28, 2013

The staff were very helpful and friendly and the bedroom we stayed in was a large, clean room. You get free use of the gym and swimming pool which is a nice touch, those facilities were excellent. Wi-Fi was, of course, overpriced at £10 a day but nonetheless would come here again.

  • Stayed August 2012, traveled as a couple
    • Rooms
    • Service
Helpful?
Thank Sean E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, June 3, 2013
Dear Sean

Many thanks for your recent review. I was delighted to read that you had enjoyed your time with us and happy to recommend.

We look forwards to welcome you again soon

Yours sincerely

Matt Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
2 reviews
Reviewed May 26, 2013

Our room was clean and comfortable although very tired looking and in need of updating. It still had the old style black box portable TV with poor signal, the carpet had several cigarette burns in it and a rather large stain and the curtains were faded and dull.
However for our 1 night stay and the price we paid it was fine. I'm not really sure it's worthy of the four stars it is advertised as having but the staff are friendly and we enjoyed the use of the hotel facilities.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanceMumofPoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, June 3, 2013
Dear DanceMumofPoppy

Thank you so much for your review and kind mention of the service you received from the team.

Yours sincerely

Matt Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wokingham
Level Contributor
58 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 24, 2013 via mobile

Attended the NAHFO Conference here from the 21st To 23rd May and found the hotel to be better than expected. The staff worked very well as a team and there are no complaints from me. The food provided for the evening dinners and the working lunches was to a very good standard. Bedrooms were clean, tidy and comfortable with housekeeping to, once again, a high standard. Would I return to this hotel, no problems encountered so the answer is yes.

Stayed April 2013, traveled on business
Helpful?
1 Thank Sprinkle2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, June 3, 2013
Dear Sprinkle2

It was a real honour to host your conference and so to recieve such feedback is very much appreciated.

We would love to welcome you again next year.

Yours sincerely

Matt Ward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
Reviewed May 21, 2013

My girlfriend and I stayed at this hotel for the weekend we truly had an amazing time. The staff at reception were welcoming and friendly and when we arrived in our room we found it was beautiful and had a great view over the river. Whilst we were there we popped down to the spa where the staff were just as friendly and welcoming as their counterparts in reception. The treatments there were great value for money and as a fitness fanatic I particularly enjoyed using the gym! We finally topped off our visit with a trip to the pool, Jacuzzi and sauna where we found the facilities to be modern and in tip top working condition. All in all we had a lovely time during our visit and can’t wait to go back again!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wjm1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review, June 3, 2013
Dear wjm1985

I was delighted to read your feedback, thank you so much for sharing your recent experience.

Yours sincerely

Matt Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel Merry Hill Dudley

Property: Copthorne Hotel Merry Hill Dudley
Address: Level Street | The Waterfront, Brierley Hill DY5 1UR, England
Phone Number:
Location: United Kingdom > England > West Midlands > Brierley Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Brierley Hill
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel Merry Hill Dudley 4*
Number of rooms: 138
Official Description (provided by the hotel):
Copthorne Hotel Birmingham Dudley. In the heart of the Black Country just 11 miles to the west of Birmingham, this fine modern hotel overlooks the picturesque Canal Marina and is just minutes away on foot from the prestigious Intu Merry Hill shopping complex. The hotel boasts 138 rooms & suites as well as impressive conference and banqueting facilities, catering for up to 600 delegates for meetings, weddings and conferences. Relax in our Le Club leisure centre whilst enjoying a beauty treatment or workout in the gym before taking a dip in the heated pool. Visitors can explore many various attractions, from Dudley Zoo, West Midlands Safari Park, Cadbury World and the Black Country Living Museum. Birmingham city centre is a short drive away with excellent shopping at the Bullring shopping mall, theatres and the Barclaycard Arena to watch all the major music artistes from around the world. With excellent access to the M5, M6 and M54 motorways and Birmingham International Airport, the Copthorne Hotel Birmingham Dudley looks forward to welcoming you as our guest. ... more   less 
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Also Known As:
Copthorne Merry Hill Hotel Dudley
Dudley Copthorne Merry Hill

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