We visited the spa today as a day guest, as a day guest you definitely get treated very differently to a over night guest. The customer service in the restaurant in the spa area was horrendous and when I mentioned this to the lady at the bar she advised that I just write a review on here! Hence what i’m doing.
The pool area seems a little dated and even though there is a sign on the wall stating that any beds that are unoccupied for 15 minutes will have towels and robes removed this also isn’t the case. When we returned after lunch there were 8 people in the pool and no sunbeds available, there were plenty of beds however with just towels on them.
On a plus point we definitely saved the best til last, our treatments were fantastic and in particular Shama. She is great at her job.
My rating for the treatments would be 5 star and the customer service about a 2 starMore