My partner and I book hotels in Rugby on a fairly frequent basis and we have been looking for somewhere good to use regularly. We have used the Grosvenor a couple of times and have been less than impressed but our most recent visit left us in no doubt that we will never return! When I arrived at check-in they did not have details of our booking, despite it being booked online earlier that day. The guy on reception simply said 'we have no rooms left... only singles'. I explained I had paid for a double and that my partner would be joining me later but he still continued to say that they only had single rooms. I said 'ok, refund my payment and I will find another hotel'. At this he called someone on the phone. Then he said 'we have a room'.... He gave me a rather large room however I couldn't get in! When he came to help me with the lock (which were an issue on the rooms we have stayed in previously at this hotel) it smelt a bit odd inside. I didn't say anything at the time but I was soon back in reception as the TV didn't work. The guy brought me a new one, which didn't work particularly well either. As I lay on the bed watching the TV the smell just wouldn't go away. Like damp and mildew.. I got up to look outside and, having taken my shoes off, my feet were wet!! They must have had the carpet cleaned and that's why they said they didn't have a room. No wonder it smelt.... I'd rather have gone somewhere else! I then saw that the window was smashed and a large shard of glass was on the floor. It would have sliced my foot open if I hadn't seen it. My partner was not happy with the choice of hotel anyway so when he came back to see all of that he was furious.. but it was late so we just went to bed. To cap it off in the morning I was informed that breakfast was finished. They had given me the wrong time so I had missed it. They were completely uninterested in the fact that it was their misinformation that caused me to miss the breakfast time. So i was left hungry. I will never go back to that Hotel.
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- Also Known As:
- Grosvenor Hotel Rugby