I stayed at Brownsover Hall with my wife. we travelled from Derbyshire to spend a relaxing weekend at a nice, country hotel. we were surprised when we got to Brownsover as the service we were provided there was over our expectations! My wife and I both come from hotel industry and every time we go out, there must be something that does not satisfy us, but at Brownsover we could not find that 'something'! we thought we did when the shower in our room did not seem to work (room 37) and we phoned reception to complain about it. the duty manager, Bianca arrived to our room within 5 minutes and had a look at it. she could not do much about it as the maintenance team was not there but this did not seem to be a problem for her. she genuinely apologised and moved us to another room straight awaym even helped us with the luggage. the service Bianca and her team provided in the Wineglass Restaurant could not be faulted!! we were given a 5 star treatment! also, the choice of wines on the wine list was great and we really enjoyed the wine we were recommended! to cut the long story short, we felt very welcome and definitely looking forward to going there again!
- Official Description (provided by the hotel):
- Winter at Brownsover Hall. Picture is the main building. ... more less
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- Also Known As:
- Brownsover Hall Rugby