I like this hotel, it is very spooky in places and the TV's don't like me! The food is a bit fancy but very good, the drinks can be expensive, the grounds are exceptional and there are some lovely walks around the property.
All this was ruined by someone on reception called Shirelle! She was rude, unhelpful to the other lady requiring her help, and ignored the fact she had an entrance hall full of guests waiting to check out as she preferred to do her walk round rather than help out. The lady who was checking me out was more than helpful but when she called upon this shirelle to help - there was no hello, sorry to keep you waiting or anything. I felt that she was rude enough for me to put a comment on here like this.
- Official Description (provided by the hotel):
- Winter at Brownsover Hall. Picture is the main building. ... more less
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- Also Known As:
- Brownsover Hall Rugby