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“Good hotel, good location”
Review of The Carlton Hotel

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The Carlton Hotel
Ranked #8 of 13 Hotels in Rugby
Newport, Wales
Level 4 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good hotel, good location”
Reviewed August 27, 2013

The Carlton is a typical small hotel, no dedicated reception and you check in in the small bar. It has a long narrow corridor with rooms off and a few rooms around the car park which I didn't see. However, the staff were friendly, and our room was lovely and spotlessly clean. Clean modern decor, beautifully done. It wasn't very big or very grand but we were there for one night for a wedding and it suited us fine. The bathroom was clean bright and modern. There was a flat screen TV, the shower was large and the tea tray was well stocked.

The car park is like the entrance to an old coaching inn, under an archway on the right of the hotel and you will miss if you don't look carefully, and runs down the side of the hotel where it opens out. Its not very big and might be full if the hotel was busy but there was space for us.

We didn't have breakfast so I can't comment on that.

I didn't have any problems or complaints.

Room Tip: We were in room 20. Small but adequate with pretty decor overlooking the car park but thats probabl...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindi100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, September 4, 2013
Hi Lindi100,
Thank you ever so much for taking the time to place a review of The Carlton on tripadvisor, we thank you for your kind comments and are pleased that you enjoyed your short stay with us. We shall look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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218 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Huntingdon, United Kingdom
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 7, 2013

Other hotels might require a taxi back if you are having a meal/drink in town. This one is centrally located and perfect walking distance. It has all the attributes though of a quiet suburban hotel and deserves all the compliments re cleanliness and room quality.

Being picky the shower pressure was a bit feeble but that's my only negative comment about the room. We didn't have dinner there but the breakfast was excellent. Widest a la carte menu I have seen for a long time (including smoked salmon!) and the quality was top class.

Parking is a bit of a problem. They only have a small car park (about 6 cars) as part of the hotel and it is approached through a narrow covered passageway. Once you reach the car park, if there are other cars already there you will find it difficult to turn the car round so you have to drive into any vacant space. If there are still other cars there when you leave you will have the same problem turning round so will have to reverse all the way back down the aforementioned passageway onto the main street. Some might find this a bit tricky. There is a shared overspill car park nearby but as it is not in full view of the hotel security may not be as good.

Room Tip: Not a room tip but park your car outside the hotel first in the overspill car park - Miles of Tiles...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, August 14, 2013
Hi Allan G,
Thank you ever so much for your feedback, we are pleased that you enjoyed your stay and we look forward to welcoming you back if you should return to Rugby in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
STOCKTON ON TEES
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 25, 2013

We stayed at the Carlton for only one night and, because we were visiting family, we didn't have the opportunity to dine in the restaurant.

Our room (no20) was very comfortable and quiet. The bathroom was nicely appointed, the whole room was spotlessly clean and we had a fantastically restful night's sleep.

On returning home, I discovered that I had left some clothes in one of the drawers. Without asking for payment, Suki and her very courteous team organised to have the items posted back to me (I will of course reimburse them for the cost of packing and postage), reflecting their genuine commitment to the highest standards of customer.

I couldn't recommend the Carlton more highly and thanks once again for being so helpful.

Room Tip: As the Carlton is in a relatively quiet part of Rugby, noise shouldn't be an issur
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MICHAEL C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, August 14, 2013
Hi Michael C,
Thank you ever so much for placing a kind review of The Carlton here on tripadvisor, it was a pleasure to look after you both and we are pleased that you have now been reunited with your clothing! If you should return to Rugby we should hope that you will choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed July 20, 2013

Everything about my stay here was excellent. Lovely atmosphere in the restaurant, gorgeous food and really friendly and efficient staff. Bedroom very clean and beautifully furnished. Cannot speak highly enough of my impression of this hotel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PenguinPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, August 14, 2013
Hi Gandiman43.
Thank you for your review of The Carlton, we are pleased that you enjoyed both your stay and dining experience and we shall look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 15, 2013

We had our afternoon wedding reception at the Carlton Hotel . From the moment we first approached the hotel everything was simple , adaptable and we were clear we knew what to expect. On the day itself everything was fantastic, no unwelcome surprises , great food and wine . Service was very relaxed with a big smile , lead by the hotel owner and his wife. For a relatively moderate budget we got a fantastic day. Big thanks to everybody at Carlton, would recommend to anybody to consider this for your Wedding reception or special occasion !!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank NEIL A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, July 21, 2013
Hi Neil,
Thank you for taking the time to post a review of your wedding day on tripadvisor and thank you for choosing to share your special day with us here at The Carlton.
We are pleased that you had an enjoyable wedding meal and thank you for your kind comments, we look forward to welcoming you back again on future occasions!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, United Kingdom
1 review
Reviewed June 25, 2013

staff very good.within walking distance to town centre. and train station.i must emphasise the meal quality excellent.this is not a large hotel, all my company employees prefer to stay there rather than premier inn or travel lodge.because of family atmosphere and variety of meals and meal quality.this is not a criticisim of the afore mentioned.

Room Tip: all rooms are ok ,enjoy fhe food
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eddieconnor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, June 30, 2013
Hi Eddie,
Thank you ever so much for taking the time to review our hotel and restaurant, we look forward to welcoming you (and your colleagues) back again and again, to both dine and stay at The Carlton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 18, 2013

I stayed here recently and thought it was a lovely little hotel. The staff were great. We arrived at 10.45pm (later than the usual check-in time). The staff were very accommodating and waited for us to arrive and were very welcoming.
Our room, which was in a separate building to the main hotel, was decorated very nicely. The beds were comfortable and the bathroom was very clean and modern.
I would recommend this hotel to anyone staying in Rugby.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, June 30, 2013
Hi Helen,
Thank you ever so much for your complimentary review and for choosing to stay with us here at The Carlton, we look forward to seeing you again when you are next in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Carlton Hotel

Property: The Carlton Hotel
Address: 130 Railway Terrace, Rugby CV21 3HE, England
Location: United Kingdom > England > Warwickshire > Rugby
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Family Hotel in Rugby
#6 Romantic Hotel in Rugby
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Carlton Hotel 4*
Number of rooms: 19
Official Description (provided by the hotel):
Our central Rugby location makes us an ideal choice for your stay. We’re right on the edge of Rugby’s Town Centre and less than 3 miles from the M1, M6 and A45. Whether you’re in Rugby on business or looking for a base from which to explore all that Warwickshire has to offer, come and stay at The Carlton. As an extra incentive, our restaurant is known as one of the best in the area. ... more   less 
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Also Known As:
Carlton Hotel Rugby

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