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“Big mistake.” 2 of 5 bubbles
Review of The Carlton Hotel

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The Carlton Hotel
Ranked #8 of 13 Hotels in Rugby
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Big mistake.”
2 of 5 bubbles Reviewed February 25, 2013

My "Big Mistake" was when i put my trust in the comments made by trip advisor commentators who had previously visited the Carlton hotel. Yes, the hotel staff were all extremely welcoming, yes the rooms were very clean and yes the food was excellent however as a hotel other factors overide these positives. Our room (room 1) was situated at the front of the hotel, right on top of a mini roundabout , the traffic noise was very loud and continued througout the night. There is car parking for 5 cars however it requires very careful manovering. Sadly I would not recommend leaving your car anywhere locally because the location of the Carlton Hotel is the roughest place i have visited for many years.
My "Big Mistake" will not be repeated.

Room Tip: ask for a room at the side of the hotel , away from the traffic noise.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, March 3, 2013
Hi David,
First of all thank you for your positive comments regarding your stay with us here at The Carlton. We do, however, feel that some of your claims are rather unfair.
Our hotel is not situated on top of a roundabout, as there are no roundabouts on Railway Terrace. The bay window in your bedroom has double glazing. To say that the location is the roughest place that you have visited for many years is extremely over the top, we have been owners of the hotel for over 30 years and have never had any incidents reported from guests or staff whom have parked cars in the surrounding area. Our car park is small, but we do have an additional car park nearby for guests overnight, this is clearly stated on our booking.com page and website.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
    103
    64
    22
    8
    6
See reviews for
32
58
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57
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
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English first
Manchester UK
Level Contributor
77 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed February 23, 2013

My wife and I spent two nights at the hotel and also had dinner on the two nights. The accommodation was pleasantly decorated and the rooms were spotlessly clean. The staff were very helpful. The evening meals were excellent and provided good value for money. The hotel benefits from a central and quiet location close to the town centre and the railway station. I would not hesitate in recommending this hotel and would certainly stay there again when in the area.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bobabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, February 24, 2013
Hi bobabel,
Thank you for your lovely review of The Carlton, we are pleased that you enjoyed your stay with us and look forward to welcoming you back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 18, 2013 via mobile

I have stayed at this hotel for nearly 4 weeks on business and cannot recommend this place enough. Having travelled to many countries around the world and equally as many hotels, I have yet to find anyone like the Carlton who provides such fantastic service. Friendly, comfortable and attention to detail is the hallmark of a great hotel. The Carlton achieves this. The restaurant is equally as good and serves all types of tastes. An example of service.....I run several times a week and normally eat a banana before going for my jog. After speaking to the owner about some running routes from the hotel and mentioning I normally eat this fruit before running....suddenly, bananas were in my room every week! I like this place a lot and I think you will too!

Stayed February 2013, traveled on business
Helpful?
1 Thank Rod S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, February 21, 2013
Hi Rod,
Thank you ever so much for your kind review, it is appreciated and it has been a pleasure to look after you over the last few weeks.
We look forward to seeing you again if you return to Rugby!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
1 review
5 of 5 bubbles Reviewed February 8, 2013

This is an excellent hotel. Very well maintained and charming. Rooms although small, are clean and cozy. It is in walkable distance from the Railway Station and the City Center so didn't have to rent a car. I stayed there for around 45 days and I really loved it. Breakfast is awesome. The people who work there are very hospitable. Both Jaspal and Suki are wonderful hosts. Amie was very helpful and kind. Was a home-away-from-home.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Abhishek R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, February 11, 2013
Hi Abishek,
Thank you for your review, we are pleased that you felt at home here at The Carlton throughout your stay in Rugby.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 4, 2013

We stayed at the Carlton for a Saturday night in February and thoroughly recommend it.
Comfortable bedrooms, a convenient central location and a good breakfast (great value at £5.00 per head).Friendly and efficient staff, both on arrival AND in organizing a taxi for us, and also at breakfast.
There is some off street parking but it was all taken when we arrived but the Hotel has an arrangement with a nearby business to use its car parking spaces which worked out fine.
Overall good value.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Peer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, February 6, 2013
Thank you for choosing to stay with us here at The Carlton, and also for taking time to write the above review. We appreciate your kind comments and look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Yorkshire
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Stayed for one night for a family night out. What a lovely surprise it was too. Handy location for Rugby town. Very friendly staff, lovely, lovely room and a great breakfast. Very reasonablly priced, will definitely stay there again. Thanks.

Room Tip: Room 20 was beautiful
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GreeceLover55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, January 24, 2013
Many thanks for your kind words, we are glad that you enjoyed your overnight stay and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skelmersdale
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 23, 2013

We stayed here for 1 night. It was lovely little hotel. Breakfast wasn't included in the price but only £5.00 extra each and it was well worth it. Staff were friendly. Room was lovely. Would stay again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasRugby, Owner at The Carlton Hotel, responded to this review, January 24, 2013
Thanks for your review Patricia, if you should ever require accommodation in Rugby in the future then it would be a pleasure to have you stay here again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Carlton Hotel

Property: The Carlton Hotel
Address: 130 Railway Terrace, Rugby CV21 3HE, England
Location: United Kingdom > England > Warwickshire > Rugby
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Family Hotel in Rugby
#6 Romantic Hotel in Rugby
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Carlton Hotel 4*
Number of rooms: 19
Official Description (provided by the hotel):
Our central Rugby location makes us an ideal choice for your stay. We’re right on the edge of Rugby’s Town Centre and less than 3 miles from the M1, M6 and A45. Whether you’re in Rugby on business or looking for a base from which to explore all that Warwickshire has to offer, come and stay at The Carlton. As an extra incentive, our restaurant is known as one of the best in the area. ... more   less 
Reservation Options:
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Also Known As:
Carlton Hotel Rugby

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