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“week - end away at Stratford”

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BEST WESTERN PLUS Henley Hotel
Ranked #2 of 3 Hotels in Henley in Arden
Nottingham, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“week - end away at Stratford”
Reviewed December 6, 2013

A really good weekend break - 4 of us, (two couples), each of us had a large well furnishd Suite.

Unfortunately, I have a lung condition and have to carry ambulatoy oxygen flasks. I re-new these flasks from a large 'donor' cylinder' plus other other equipment. This needs considerable assistance from hotels, telephone calls, storage, health and safety arrangements etc.

The Hotel (principally 'Sharon' sorted all matters out and nothing was too much trouble. The attitude of all staff was proficient, kind and helpful. We will return and, thank you Sharon!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at BEST WESTERN PLUS Henley Hotel, responded to this review, December 9, 2013
Thank you for taking the time to review our hotel.

We're delighted to hear that you enjoyed your weekend break with us and you were more than happy with your Suite.

It's rewarding to hear such positive comments about all our staff and it's lovely knowing that Sharan made your stay as comfortable and easy as possible for you. Nothing is ever too much trouble for our receptions and we're just happy as a hotel we could cater to all your needs and meet the necessary requirements you had asked for. I will be sure to pass on your compliments to Sharan and the rest of the team.

We look forward to welcoming you back and if we dont see you again before christmas. Have a wonderful Christmas and a Happy new year and see you again in 2014!

Sincerely,

Graham Waller
General Manager
BEST WESTERN PLUS Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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292 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Swansea, United Kingdom
Level Contributor
97 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed November 26, 2013

This is a remarkable hotel set just outside the pretty village of Henley in Arden. Although a modern building the design fits in remarkably well. The staff are so accommodating it is refreshing to find such service in this modern age at such a reasonably priced hotel. Although the hotel only has a "bar restaurant" type of menu - there is enough variety and the food is not only well cooked, but well presented and reasonably priced. The ample breakfast meant that we only stopped for a cuppa and a bun for lunch on both days we stayed there. The hotel is situated in a quiet area away from busy areas but is an ideal base for visiting Stratford on Avon, Warwick and Birmingham. Can't wait to go back.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at BEST WESTERN PLUS Henley Hotel, responded to this review, November 28, 2013
Thank you for taking the time to write a review for our Hotel.
We’re delighted to hear that you thoroughly enjoyed your stay with us, nothing is more important to us than our guest’s satisfaction and its reassuring to hear your compliments regarding different aspects of the hotel from our breakfast selection to the design of the hotel. We thank you for your kind comments regarding our staff, as we try our hardest to deliver excellent service to all our guests. Overall we’re thrilled to hear that you will be coming back and we look forward to your return in the future.
Once again we thank you for your comments and appreciate everything you have said.
Sincerely,

Graham Waller
General Manager
BEST WESTERN PLUS Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuneaton
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 20, 2013 via mobile

We stayed here for our wedding at Henley golf club. I cannot praise the staff enough. I was greeted by the lovely reception team the night before my wedding with a friend. They were more than accommodating and really put me at ease. My husband and I then stayed for a further 2 nights and again the same staff were chatty and courteous. Family and friends also commented on this as they stayed the night of the wedding. Albert is an absolute asset to the team. He put everyone at ease and worked a long day. Out bridal suite was gorgeous. The Henley suite was everything we wanted and more. Thanks to everyone at Henley for a great weekend. We cannot wait to return next year and celebrate our anniversary!

Stayed November 2013, traveled as a couple
Helpful?
Thank Nichala S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at BEST WESTERN PLUS Henley Hotel, responded to this review, November 28, 2013
Thank you for taking the time to write a review for our Hotel.
It’s encouraging to hear such positive comments about all our staff, as nothing is more important to us than delivering excellent customer service to all our guests. We’re delighted to hear that you and all your guests were more than happy with their stays and on your behalf I will be sure to pass all your kind comments onto our staff and I will be sure to relay your compliments regarding Albert to him directly. We’re pleased knowing that you were elated with the Henley suite and we are over joyed to learn that you will be coming back next year.
We hope you all the best for the future and hope you’re enjoying married life. See you again next year.
We thank you for your comments and appreciate everything you have said.

Sincerely,

Graham Waller
General Manager
BEST WESTERN PLUS Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
Reviewed November 9, 2013

Generally an enjoyable stay. Helpful and attentive staff, high level of cleanliness, good location, peaceful, comfortable nights sleep and a quality bathroom. Main downside was that the TV was non-functional following the storms and seemingly no rush to rectify. Also the room booked was not available due to a marketing error (though alternative fully satisfactory). Would not personally have classified our room as a 'suite' as no separate lounge area. Bar food also of variable quality.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at BEST WESTERN PLUS Henley Hotel, responded to this review, November 10, 2013
Thank you for taking the time to write a review for our Hotel. I’m delighted to hear your positive feedback and that you enjoyed your stay with us. Nothing is more important to us than our guest’s satisfaction. As the Televisions went down over the weekend, what we thought had something to do with the Ariel and the terrible weather we had been having; it was incredibly difficult to get someone out to look at the problem. However the following week we managed to get a company out and unfortunately the problem was much bigger than expected and we had to have a whole new television box fitted but all televisions are now fixed, I do apologise that this disrupted your stay. Furthermore you had made us aware of the marketing error which we are thankful for and we were quick to rectify this matter. We do hope you will come back and stay with us again in the future. We thank you for your comments and appreciate everything you have said.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed October 6, 2013 via mobile

Stayed in this hotel for a wedding being held at the golf club. Plenty of parking in the car park. Not the nicest welcome, two receptionists on, the one sitting down didn't even glance up and smile, the one serving me made me feel that she was doing me a favour serving me. Normally when you are handed the key to your room, you are actually told where the room is. I had to ask!

The room was small but very nice, clean and everything worked. The hotel supply a shuttle bus if you are attending a function at the golf club, which is a mile down the road. It's a great service, you ask reception and they call the club and the bus arrives within 10 minutes. Albert picked us up and took us and told us just to ask when we wanted to go back to the hotel. I have to give him a special mention, that man worked so hard all night, behind the bar, clearing tables and driving the bus!

Breakfast the next morning was self service and was nice and plentiful. The same lady who had been on reception was working in the restaurant area so perhaps she is just very overworked and doesn't have time for pleasantries . Note: from previous reviewers, the TV is not now on in the morning at breakfast.

Overall this is a nice hotel, reasonably priced and with good facilities. Note for the hotel manager though, I do think you could save a bit of money by not having the heating on so frequently. The hotel, and the rooms were very hot, and all the guests were saying so.

Stayed September 2013, traveled as a couple
Helpful?
Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at BEST WESTERN PLUS Henley Hotel, responded to this review, October 13, 2013
Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m happy to hear positive feedback and that you enjoyed your stay with us. Nothing is more important to us than our guest’s satisfaction and regarding the comments about other members of staff, I do apologise if that is how you were made to feel, please let me reassure you, that wasn’t their intention as everyone here tries their best to offer all guests a warm welcoming, I will however be sure to inform all staff members of your comments and make sure there isn’t a repeat of this in the future. Your kind comments about Albert, are reassuring to hear and on your behalf I will be sure to pass them on for you. We do hope you will come back and stay with us again in the future.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario's Highlands, Canada
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 26, 2013

Pleasure to stay here . Average twin room. Nice dining room . Short on staff due to wedding . Gemma did everything from checking us in to cooking our meal. She left at eleven at night and was back by seven in the morning. Heavy workload indeed. Felt sorry for her. A real professional.lots of parking and nice setting.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 31Jane222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at BEST WESTERN PLUS Henley Hotel, responded to this review, September 28, 2013
Thank you for taking the time to write a review for our Hotel. I’m delighted to hear your positive feedback and that you thoroughly enjoyed your stay with us. I will be sure to pass on all your kind comments to Gemma herself; it’s a real pleasure hearing such positivity about our staff members. However let me assure you that the work load for our staff is not over bearing and each member of staff is given an efficient amount of days off and shifts are rotated equally amongst staff. It was a real pleasure having you stay with us and we do hope you will come back and stay with us again in the future. We appreciate everything you have said and once again thank you for your comments.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Henley Hotel

Property: BEST WESTERN PLUS Henley Hotel
Address: Tanworth Lane, Henley in Arden B95 5RA, England
Location: United Kingdom > England > Warwickshire > Henley in Arden
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Henley in Arden
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN PLUS Henley Hotel 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Sometimes you just want a little extra; and for when you do there's BEST WESTERN PLUS Henley Hotel. It's a hotel with personality, plus extra service, style and comfort. Completely re-furbished, all our rooms are designed with your comfort in mind for a more memorable stay. BEST WESTERN PLUS Henley Hotel boasts 27 rooms, including 5 boutique style suites, well proportioned executive and family rooms as well as standard double and twin rooms. For disabled people there is a selection of ground floor rooms including a specially designed room which includes a full wet room with seated showering, grab rails and an emergency cord, simply let us know what your specific needs are. There is a lounge/bar with plenty of seating for you to enjoy a quite G&T, 3 course meal or a lite-bite from our tasty menu. Speciality teas and coffees are available along with a full selection of both soft and alcoholic beverages. Within easy access to major road networks such as M40, M42, M6, M69, M1 there is so much a business or leisure guest can reach in just 20 minutes from our hotel. For business guests who prefer a more personal approach to the larger hotel chains, we are only a 20 minute drive from Birmingham airport, NEC, NIA, Birmingham city centre and Coventry city centre. Wi-Fi is available in all areas of the hotel including bedrooms. We have on-site conference facilities for up to 20 delegates and for larger groups, we can offer a variety of Conference rooms at our sister venue Henley Golf and Country Club. Our shuttle bus can be booked to and from day time or evening venues; meaning you don't have to worry about driving and parking at your venue or having that glass of celebration bubbly. For those on a leisure break, we are situated in the picturesque village of Henley-in-Arden which is just 15 minutes drive to Stratford-upon-Avon and no more than 30 minutes drive to Drayton Manor Theme Park, Cadbury World and the Cotswolds to name a few leisure destinations. Because we are within easy access of major road networks it makes a perfect location to base yourself whilst exploring some of the fantastic things the area has to offer. Also available are special packages for golf in the area and discounted tickets for Shakespeare's 5 houses. We will help you plan your stay to maximise the time you spend in our fantastic county. ... more   less 
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Also Known As:
BEST WESTERN PLUS Henley Hotel Henley In Arden, Warwickshire

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