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“Friday night stay”

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Best Western Plus Henley Hotel
Ranked #2 of 3 Hotels in Henley in Arden
Redditch, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
“Friday night stay”
Reviewed September 25, 2013

My wife and I stayed one night only as we were attending an evening function nearby. As loyalty card holders we received an upgrade which was very good. We phoned prior to the visit to ask for taxis to be arranged - the outgoing one was but the return was arranged very efficiently by the receptionist when we arrived. Breakfast was fine although fruit looked a little tired. Cooked breakfast tasty and plenty of it! TV's were not a problem to us.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, September 28, 2013
Thank you for taking the time to write a review for our Hotel. I’m delighted to hear your positive feedback and that you thoroughly enjoyed your stay with us and that you found our breakfasts satisfactory. Nothing is more important to us than our guest’s satisfaction, so we’re more than happy to hear you appreciated your upgrade. We do hope you will come back and stay with us again in the future. Once again we thank you for your comments and we appreciate everything you have said.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
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English first
Cheshire
Level 5 Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 20, 2013

This hotel has comforable rooms, well controlled temperature excellent bed, bedding and bathrooms. The breakfast items are good quality and there is a pleasant outlook onto the garden. The down side is that you either sit under the TV in the breakfast room and get deafened or at the entrance and have TV in stero but out of sync from the TV in the brakfast area and the one in the lounge area. Can one at least be turned off.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twolancastrians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, September 22, 2013
Thank you for taking the time to write a review for our Hotel. I’m delighted to hear your positive feedback from your stay and it’s encouraging to hear such compliments about the hotel as nothing is more important to us than our guest’s satisfaction. The issue regarding the TV, the one in the breakfast area is turned off after breakfast and we do only leave the lounge one on during the day, to give guests the opportunity to come down to the lounge and relax rather than spend all their time in the rooms. I take your comments on board and will look at having just the one TV on during breakfast. However we do hope you will come back and stay with us again in the future. Once again we thank you for your comments and appreciate everything you have said.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 17, 2013 via mobile

I stay regularly because I like the location very much and the staff are the greatest asset the hotel has - friendly, helpful, very professional and make the stay a real delight. The food is good and tasty and the rooms well furnished and comfortable. I highly recommend the hotel and the staff!

Stayed September 2013
Helpful?
Thank George_DChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, September 18, 2013
Thank you George for taking the time to write a review for our Hotel. I’m delighted to hear that after many years of you staying with us we still meet all your needs and that you thoroughly enjoy each and every one of your stays with us. As you know by now nothing is more important to us than our guest’s satisfaction. I’m pleased to hear you like our bar menu, as we had noticed you’d taken a liking to it, since you’ve been staying in to eat rather than usually going out, it makes a nice change! Once again we thank you for your comments and appreciate your loyalty to our hotel.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ely, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 30, 2013

We have just checked out of the hotel after a nightmare week.
Stayed Sun 25th - Fri 30th August 2013.
After travelling over 110 miles to the hotel, we are told there is a problem and that they were giving us a different room. It didn't matter that my wife is chronically disabled and disabled guests count for nothing with the management of this hotel. One member of staff Kasia is an absolute credit to Best Western, polite and very helpful, while another member of staff Olivia had and gave the attitude the we as guests shouldn't have been there and we were intruding. Her whole attitude was insulting and degrading and she is an absolute disgrace to the Best Western chain. As for the other members of staff that we see during our stay had the I don't give a damn attitude towards the guests. I wouldn't and can't recommend a stay at this hotel after the very bad experience we just had and it isn't the same place as when we stayed there just 10 weeks previous. The breakfast is basically sub-standard that is when you get offered a cooked breakfast as on one morning we were the only ones in the breakfast room yet had to wait for about 20 minutes or before Olivia appeared to take our order, and knowing there were dishes on the table she doesn't clear them until my wife had to beg her to take them away, my wife found a hair on her plate and when the manager came to see us he said he would knock off that breakfast from the bill, but wasn't true to his word the whole week was a disastrous nightmare and something we never want to experience again
In my opinion the Henley hotel

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nigel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 22, 2013

Lovely hotel with high standard of decor and cleanliness. Bar meals only ,but well priced and delicious. For some reason the management have TVs on in the bar and at breakfast..loud and intrusive..and this spoils the ambience of the place. It doesn't make you want to linger in the public rooms. Get rid of them and then it would be perfect!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank hedberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, August 24, 2013
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

I completely take on board your comments about the TV's and respect your opinion on them however it seems opinions do vary amongst our guests, as many of them like having them as they always have the option of having control of the remote and being somewhere other than their rooms, also when family stay or groups of friends more often than not they all gather in the lounge and watch a bit of television. I will however look into volume controlling them and making sure they are not causing to much of a disruption by being too loud.

I'm delighted to hear that you like the hotel, and enjoyed what we had to offer

We do hope to see you again in the future.

Sincerely,
Graham Waller
General Manager
BEST WESTERN PLUS Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 6 Contributor
198 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed July 26, 2013

We tried this hotel due to Stratford on Avon being fully booked as there was a Poet's Day taking place. We were pleasantly surprised by this hotel, upgraded to suites automatically as rewards members, the facilities are good with quality beds and bathrooms. Didn't try the evening food but breakfast was quite good offering choice of the usual hot suspects plus fruit, cereals and yoghurts. Overall recommended as all the staff are friendly and efficient and the hotel (at the price we paid) offers good value comfortable accommodation. There is a golf club and fish restaurant within walking distance but Henley itself (a village of considerable charm, pubs and restaurants) needs the car.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cryptomuncher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, July 28, 2013
Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback and that you thoroughly enjoyed your stay with us. Nothing is more important to us than our guest’s satisfaction. We do hope you will come back and stay with us again in the future, as it would be the perfect opportunity to check out our bar menu and sister venue the Henley Golf & Country club and get the full experience. Once again we thank you for your comments and appreciate everything you have said.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ely, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 22, 2013

We stayed at this hotel from 16th - 20th June 2013.

We really enjoyed our time and all the staff were so welcoming and helpful all the time.
Breakfasts are lovely and the whole experience was brilliant and we were really looked after by everyone.
A recommended stay and we had a absolute brilliant time, we are booked in again for another five nights again in AUGUST.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nigel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this review, June 26, 2013
Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback regarding our staff, we try to offer our guests a warm welcoming and comfortable stay and I will be sure to pass your comments onto the team. I’m delighted to hear your positive feedback about your experience with us, we do our best to offer the highest service you deserve as nothing is more important to us than our guest’s satisfaction. We thank you for your comments and appreciate everything you have said. We look forward to seeing you on your next visit.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Henley Hotel

Property: Best Western Plus Henley Hotel
Address: Tanworth Lane, Henley in Arden B95 5RA, England
Location: United Kingdom > England > Warwickshire > Henley in Arden
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Henley in Arden
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Plus Henley Hotel 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Sometimes you just want a little extra; and for when you do there's BEST WESTERN PLUS Henley Hotel. It's a hotel with personality, plus extra service, style and comfort. Completely re-furbished, all our rooms are designed with your comfort in mind for a more memorable stay. BEST WESTERN PLUS Henley Hotel boasts 27 rooms, including 5 boutique style suites, well proportioned executive and family rooms as well as standard double and twin rooms. For disabled people there is a selection of ground floor rooms including a specially designed room which includes a full wet room with seated showering, grab rails and an emergency cord, simply let us know what your specific needs are. There is a lounge/bar with plenty of seating for you to enjoy a quite G&T, 3 course meal or a lite-bite from our tasty menu. Speciality teas and coffees are available along with a full selection of both soft and alcoholic beverages. Within easy access to major road networks such as M40, M42, M6, M69, M1 there is so much a business or leisure guest can reach in just 20 minutes from our hotel. For business guests who prefer a more personal approach to the larger hotel chains, we are only a 20 minute drive from Birmingham airport, NEC, NIA, Birmingham city centre and Coventry city centre. Wi-Fi is available in all areas of the hotel including bedrooms. We have on-site conference facilities for up to 20 delegates and for larger groups, we can offer a variety of Conference rooms at our sister venue Henley Golf and Country Club. Our shuttle bus can be booked to and from day time or evening venues; meaning you don't have to worry about driving and parking at your venue or having that glass of celebration bubbly. For those on a leisure break, we are situated in the picturesque village of Henley-in-Arden which is just 15 minutes drive to Stratford-upon-Avon and no more than 30 minutes drive to Drayton Manor Theme Park, Cadbury World and the Cotswolds to name a few leisure destinations. Because we are within easy access of major road networks it makes a perfect location to base yourself whilst exploring some of the fantastic things the area has to offer. Also available are special packages for golf in the area and discounted tickets for Shakespeare's 5 houses. We will help you plan your stay to maximise the time you spend in our fantastic county. ... more   less 
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Also Known As:
Best Western Plus Henley Hotel Henley In Arden, Warwickshire

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