We have just checked out of the hotel after a nightmare week.
Stayed Sun 25th - Fri 30th August 2013.
After travelling over 110 miles to the hotel, we are told there is a problem and that they were giving us a different room. It didn't matter that my wife is chronically disabled and disabled guests count for nothing with the management of this hotel. One member of staff Kasia is an absolute credit to Best Western, polite and very helpful, while another member of staff Olivia had and gave the attitude the we as guests shouldn't have been there and we were intruding. Her whole attitude was insulting and degrading and she is an absolute disgrace to the Best Western chain. As for the other members of staff that we see during our stay had the I don't give a damn attitude towards the guests. I wouldn't and can't recommend a stay at this hotel after the very bad experience we just had and it isn't the same place as when we stayed there just 10 weeks previous. The breakfast is basically sub-standard that is when you get offered a cooked breakfast as on one morning we were the only ones in the breakfast room yet had to wait for about 20 minutes or before Olivia appeared to take our order, and knowing there were dishes on the table she doesn't clear them until my wife had to beg her to take them away, my wife found a hair on her plate and when the manager came to see us he said he would knock off that breakfast from the bill, but wasn't true to his word the whole week was a disastrous nightmare and something we never want to experience again
In my opinion the Henley hotel
- Official Description (provided by the hotel):
- Sometimes you just want a little extra; and for when you do there's BEST WESTERN PLUS Henley Hotel. It's a hotel with personality, plus extra service, style and comfort. Completely re-furbished, all our rooms are designed with your comfort in mind for a more memorable stay. BEST WESTERN PLUS Henley Hotel boasts 27 rooms, including 5 boutique style suites, well proportioned executive and family rooms as well as standard double and twin rooms. For disabled people there is a selection of ground floor rooms including a specially designed room which includes a full wet room with seated showering, grab rails and an emergency cord, simply let us know what your specific needs are. There is a lounge/bar with plenty of seating for you to enjoy a quite G&T, 3 course meal or a lite-bite from our tasty menu. Speciality teas and coffees are available along with a full selection of both soft and alcoholic beverages. Within easy access to major road networks such as M40, M42, M6, M69, M1 there is so much a business or leisure guest can reach in just 20 minutes from our hotel. For business guests who prefer a more personal approach to the larger hotel chains, we are only a 20 minute drive from Birmingham airport, NEC, NIA, Birmingham city centre and Coventry city centre. Wi-Fi is available in all areas of the hotel including bedrooms. We have on-site conference facilities for up to 20 delegates and for larger groups, we can offer a variety of Conference rooms at our sister venue Henley Golf and Country Club. Our shuttle bus can be booked to and from day time or evening venues; meaning you don't have to worry about driving and parking at your venue or having that glass of celebration bubbly. For those on a leisure break, we are situated in the picturesque village of Henley-in-Arden which is just 15 minutes drive to Stratford-upon-Avon and no more than 30 minutes drive to Drayton Manor Theme Park, Cadbury World and the Cotswolds to name a few leisure destinations. Because we are within easy access of major road networks it makes a perfect location to base yourself whilst exploring some of the fantastic things the area has to offer. Also available are special packages for golf in the area and discounted tickets for Shakespeare's 5 houses. We will help you plan your stay to maximise the time you spend in our fantastic county. ... more less
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- Also Known As:
- Best Western Plus Henley Hotel Henley In Arden, Warwickshire