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“Our Stay at this hotel”

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Best Western Plus Henley Hotel
Ranked #2 of 3 Hotels in Henley in Arden
Reviewed August 30, 2013

We have just checked out of the hotel after a nightmare week.
Stayed Sun 25th - Fri 30th August 2013.
After travelling over 110 miles to the hotel, we are told there is a problem and that they were giving us a different room. It didn't matter that my wife is chronically disabled and disabled guests count for nothing with the management of this hotel. One member of staff Kasia is an absolute credit to Best Western, polite and very helpful, while another member of staff Olivia had and gave the attitude the we as guests shouldn't have been there and we were intruding. Her whole attitude was insulting and degrading and she is an absolute disgrace to the Best Western chain. As for the other members of staff that we see during our stay had the I don't give a damn attitude towards the guests. I wouldn't and can't recommend a stay at this hotel after the very bad experience we just had and it isn't the same place as when we stayed there just 10 weeks previous. The breakfast is basically sub-standard that is when you get offered a cooked breakfast as on one morning we were the only ones in the breakfast room yet had to wait for about 20 minutes or before Olivia appeared to take our order, and knowing there were dishes on the table she doesn't clear them until my wife had to beg her to take them away, my wife found a hair on her plate and when the manager came to see us he said he would knock off that breakfast from the bill, but wasn't true to his word the whole week was a disastrous nightmare and something we never want to experience again
In my opinion the Henley hotel

  • Stayed: August 2013
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Thank Nigel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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276 - 282 of 322 reviews

Reviewed August 22, 2013

Lovely hotel with high standard of decor and cleanliness. Bar meals only ,but well priced and delicious. For some reason the management have TVs on in the bar and at breakfast..loud and intrusive..and this spoils the ambience of the place. It doesn't make you want to linger in the public rooms. Get rid of them and then it would be perfect!

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Best Western GB
1  Thank hedberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this reviewResponded August 24, 2013

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

I completely take on board your comments about the TV's and respect your opinion on them however it seems opinions do vary amongst our guests, as many of them like having them as they always have the option of having control of the remote and being somewhere other than their rooms, also when family stay or groups of friends more often than not they all gather in the lounge and watch a bit of television. I will however look into volume controlling them and making sure they are not causing to much of a disruption by being too loud.

I'm delighted to hear that you like the hotel, and enjoyed what we had to offer

We do hope to see you again in the future.

Sincerely,
Graham Waller
General Manager
BEST WESTERN PLUS Henley Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

We tried this hotel due to Stratford on Avon being fully booked as there was a Poet's Day taking place. We were pleasantly surprised by this hotel, upgraded to suites automatically as rewards members, the facilities are good with quality beds and bathrooms. Didn't try the evening food but breakfast was quite good offering choice of the usual hot suspects plus fruit, cereals and yoghurts. Overall recommended as all the staff are friendly and efficient and the hotel (at the price we paid) offers good value comfortable accommodation. There is a golf club and fish restaurant within walking distance but Henley itself (a village of considerable charm, pubs and restaurants) needs the car.

  • Stayed: July 2013, traveled on business
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Thank Cryptomuncher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this reviewResponded July 28, 2013

Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback and that you thoroughly enjoyed your stay with us. Nothing is more important to us than our guest’s satisfaction. We do hope you will come back and stay with us again in the future, as it would be the perfect opportunity to check out our bar menu and sister venue the Henley Golf & Country club and get the full experience. Once again we thank you for your comments and appreciate everything you have said.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

We stayed at this hotel from 16th - 20th June 2013.

We really enjoyed our time and all the staff were so welcoming and helpful all the time.
Breakfasts are lovely and the whole experience was brilliant and we were really looked after by everyone.
A recommended stay and we had a absolute brilliant time, we are booked in again for another five nights again in AUGUST.

  • Stayed: June 2013
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Thank Nigel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this reviewResponded June 26, 2013

Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback regarding our staff, we try to offer our guests a warm welcoming and comfortable stay and I will be sure to pass your comments onto the team. I’m delighted to hear your positive feedback about your experience with us, we do our best to offer the highest service you deserve as nothing is more important to us than our guest’s satisfaction. We thank you for your comments and appreciate everything you have said. We look forward to seeing you on your next visit.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013 via mobile

Stayed here for a friend's wedding. Was very impressed with the suites, Chamberlain Room I think. Shower was absolutely amazing, possibly the best I have ever experienced.

Better than most westerns, although quite old fashioned decor. Breakfast was generous as an all you can eay but quality was pretty diabolical.

All in all though, would be happy to stay again

  • Stayed: May 2013
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Thank Yiddo14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this reviewResponded June 21, 2013

Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback regarding your stay, we try to offer our guests a warm welcoming and comfortable stay. It’s disappointing to hear your comments about breakfast as we work extremely hard to satisfy our customer's expectations as nothing is more important to us. We thank you for your comments and appreciate everything you have said. We hope to see you again in the future.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2013

My wife and I stayed here for 1 night whilst attending a get together locally. The location was splendid and ideally situated for our purpose. We appreciated the quiet and tranquility with excellent charming staff. Unfortunately we found the rooms cramped and in need of a duster. Also to our surprise at £92 per night we had to make do with a plastic disposable beaker for our nights drinking water and soap attached to the wall with no traditional toiletries and bits and pieces . Conclusion over priced and not to be recommended, far better value at any premier inn .

  • Stayed: May 2013, traveled as a couple
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1  Thank Acland M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this reviewResponded May 29, 2013

Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback regarding our staff, we try to offer our guests a warm welcoming and comfortable stay and I will be sure to pass your comments onto the team. It is very disappointing to hear some of your comments as we work extremely hard to satisfy our customer's expectations as nothing is more important to us and we take your comments very seriously and we will look into the incident regarding your room immediately. We thank you for your comments and appreciate everything you have said.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2013 via mobile

Stayed here after a wedding in may and found all of the staff members very friendly and helpful. Rooms were comfortable and very clean. I have to say Albert was our driver to and from the venue as well as working the bar at the golf club venue. He is a thoroughly top guy and an asset to your team. A couple of our group have stayed here before and confirmed the good comments are well deserved.

  • Stayed: May 2013
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Thank Thetrick86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henleyhotel, General Manager at Best Western Plus Henley Hotel, responded to this reviewResponded May 29, 2013

Thank you for taking the time to write a review for our Hotel, we appreciate everything you say. I’m delighted to hear your positive feedback regarding our staff, we try to offer our guests a warm welcoming and comfortable stay and I will be sure to pass your comments onto the team. Nothing is more important to us than our guest’s satisfaction. We thank you for your comments and appreciate everything you have said. We do hope you’ll come back and stay with us again in the future.
Sincerely
Graham Waller
General Manager of Henley Golf & Country Club and Henley Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Henley Hotel

Address: Tanworth Lane, Henley in Arden B95 5RA, England
Phone Number:
Location: United Kingdom > England > Warwickshire > Henley in Arden
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Henley in Arden
Price Range: $68 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus Henley Hotel 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Sometimes you just want a little extra; and for when you do there's BEST WESTERN PLUS Henley Hotel. It's a hotel with personality, plus extra service, style and comfort. Completely re-furbished, all our rooms are designed with your comfort in mind for a more memorable stay. BEST WESTERN PLUS Henley Hotel boasts 27 rooms, including 5 boutique style suites, well proportioned executive and family rooms as well as standard double and twin rooms. For disabled people there is a selection of ground floor rooms including a specially designed room which includes a full wet room with seated showering, grab rails and an emergency cord, simply let us know what your specific needs are. There is a lounge/bar with plenty of seating for you to enjoy a quite G&T, 3 course meal or a lite-bite from our tasty menu. Speciality teas and coffees are available along with a full selection of both soft and alcoholic beverages. Within easy access to major road networks such as M40, M42, M6, M69, M1 there is so much a business or leisure guest can reach in just 20 minutes from our hotel. For business guests who prefer a more personal approach to the larger hotel chains, we are only a 20 minute drive from Birmingham airport, NEC, NIA, Birmingham city centre and Coventry city centre. Wi-Fi is available in all areas of the hotel including bedrooms. We have on-site conference facilities for up to 20 delegates and for larger groups, we can offer a variety of Conference rooms at our sister venue Henley Golf and Country Club. Our shuttle bus can be booked to and from day time or evening venues; meaning you don't have to worry about driving and parking at your venue or having that glass of celebration bubbly. For those on a leisure break, we are situated in the picturesque village of Henley-in-Arden which is just 15 minutes drive to Stratford-upon-Avon and no more than 30 minutes drive to Drayton Manor Theme Park, Cadbury World and the Cotswolds to name a few leisure destinations. Because we are within easy access of major road networks it makes a perfect location to base yourself whilst exploring some of the fantastic things the area has to offer. Also available are special packages for golf in the area and discounted tickets for Shakespeare's 5 houses. We will help you plan your stay to maximise the time you spend in our fantastic county. ... more   less 
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Also Known As:
Best Western Plus Henley Hotel Henley In Arden, Warwickshire

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