Nice hotel. Have been here before but this time experience only average, which is disappointing.
I had to wait for some time to check in....only one person on reception, who was on telephone, I arrived at 8pm. I had to stand and wait at least 10 mins before getting attention.
Once attended to I asked if room service was available (I have to say I had experienced a 5 hour delay on M6 on getting to hotel), I just wanted to get checked in and have a meal in my room. I was told quite abruptly room service was not available and not part of the service.
I find this rather astonishing and not good customer service.
Irrespective of that I did go to restaurant & bar......which is difficult to establish where it is, but on finding it, is really not visitor friendly regarding signposts.
On reaching restaurant and bar, staff were excellent. Regarding menu...very poor, food delivery good, food content very average, value for money...poor.to very poor.
I am sorry to see that in past year this hotel standards have fallen significantly, which is a pity. But on finding restaurant and bar service was excellent. Menu was poor and rather expensive as to what you get.
Regarding hotel visit I did ask for a telephone call wake up...that did not happen..a good job I brought my own alarm clock. I had made a specific request for an early wake up call..but no-wake up call given. Very poor service.
It is a pity as this hotel has lovely settings. I do not know what has happened with this hotel but certainly standards have dropped significantly over this past year.
- Official Description (provided by the hotel):
- Dunchurch Park Hotel is a 19th-century Grade ll listed manor house, set in 72 acres of beautiful grounds and landscaped gardens. We are the ideal venue for conferences, meetings, weddings and special events. The hotel comprises 89 en-suite bedrooms in a custom-built wing and boasts 32 conference rooms. Situated in the heart of Warwickshire, the hotel is conveniently situated close to the M1, M6 and M45 motorways. Bar 1823 is our contemporary bar with plasma screen and Sky TV. Housed in the main manor house it serves an excellent selection of hot and cold drinks plus a wide range of beers and wines. Also in Bar 1823 you will find a range of meals with a variety of specials and great deals. Dunchurch Park is now offering golf at the renowned Rugby Golf Club!!!! ... more less
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- Also Known As:
- Dunchurch Park Hotel Dunchurch
- Park Hotel Dunchurch