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“Excellent stay and very friendly staff”

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Premier Inn Newcastle (Washington) Hotel
Ranked #1 of 6 Hotels in Washington
Certificate of Excellence
York, United Kingdom
1 review
“Excellent stay and very friendly staff”
Reviewed January 3, 2014

We stayed here as a family last weekend. The whole place was lovely and clean and it had everything we needed including a good shower. All of the staff were friendly and helpful. Just after we checked out we discovered that we had a flat tyre. While we waited for the AA the lovely lady on reception provided colouring things and a ball for our little girl to play with and gave us access to our room again. We would highly recommend staying here.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smartie201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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722 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Newcastle Upon Tyne, United Kingdom
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 2, 2014

Love the staff at this hotel !!!! So happy I picked this hotel as the staff are 100%
I arrived for new year and straight away the staff welcomed you with open arms !!! Rooms very clean and good parking ! Would use this hotel if in the area can not believe the value of the room.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northumberland
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 1, 2014

Stayed here last night 31/12/13 for a night out in Chester le street, on arrival check in was quick and staff were friendly, Our room was nice, clean, plenty of room, Lady on reception organised taxis for us, nothing was a bother for her. We paid for breakfast this morning and the service was second to none, they could not do enough for you,breakfast was very nice, would highly recommend a stay here, and we will certainly booking another stay..

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladyburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 1, 2014

Just returned from a 1 night stay for new year. The customer service is fantastic everyone is so nice !! Nothing is to much for all staff members. The Chef even said hello and asked how the stay was and we did not even stay for breakfast ( wish we did now ) I paid a fantastic rate and was not expecting this service !! Very Well Done to all working and Thank You ! Happy New Year to all the wonderful staff.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leanne a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 30, 2013

Stayed at this Premier Inn on the 13/14 December 2013 with my two young adult son and daughter to visit the Metro centre Gateshead. The customer service from walking in this hotel with all my family was outstanding, we had a problem with the TV, this was resolved promptly in a friendly professional way. The breakfast was great, again the customer services form the staff including the chef was excellent. The hotel is clean, tidy and is a credit to premier Inns. The top managers need to acknowledge the staff for the outstanding service they provide. Well done Premier Inn Washington, we will be returning next year.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 123fishers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 27, 2013

Just returned from 4 nights over christmas at this hotel whilst visiting relatives. The care shown by every single member of staff was simply outstanding. A huge thumbs up to a very impressive group of workers.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonBuda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
opsmgrwashington, Manager at Premier Inn Newcastle (Washington) Hotel, responded to this review, December 29, 2013
Hello everyone, I hope you are well and had a wonderful Christmas.

Just a quick note to say a huge thank you to everyone that has posted reviews recently, this is greatly appreciated and myself and the team are very humbled that you have all taken the time to give us your feedback.

I hope you all have an amazing 2014 and myself and the team look forward to welcoming you back in the near future.

Best Regards,

Aaron Beswick.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 22, 2013

This 'Inn' along with its staff made a very traumatic journey into a very positive stay. We were attending my brothers funeral, with my 93 old mother and the staff here absolutely bent over backwards to make sure we had everything we needed. The organised, picked up and returned disability aids to help us, as we travelled from London by train. Their attitude towards us was like staying with family. Cannot fault this place in any way. Go and enjoy your stay, its very well situated for tourist amenities if that's what your trip is about. Many thanks to Lynn and Lisa, a great pair of reception staff. xx

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nomadessex99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Newcastle (Washington) Hotel

Property: Premier Inn Newcastle (Washington) Hotel
Address: Emerson Road, Washington NE37 1LE, England
Location: United Kingdom > England > Tyne and Wear > Washington
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Washington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Newcastle (Washington) Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
Positioned between Newcastle, Sunderland and Durham City. For shopping, the MetroCentre is only a short drive. Other attractions include Durham County Cricket ground, the Angel of the North and Beamish Open Air museum. Our Washington Premier Inn has everything you'd expect, incredibly comfy beds in every room, power showers, Freeview TV and an onsite restaurant. ... more   less 
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Also Known As:
Premier Inn Newcastle (Washington) Hotel Washington
Washington Premier Inn
Holiday Inn Washington

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