Stayed here with my family at the weekend. Room was clean and tidy however there were a few things that let the hotel experience down . The safe was locked closed so we phoned reception and someone came to unlock it....sorted we thought. That was until one of us went in the bath....then realised there were no towels! I phoned reception...and ohhhh we will send someone straight up. I told her that it wasn't really good enough with the price we were paying for a room when Travelodge or premier inns get it right at half the price a night!? We waited... It was half an hour later when I decided to phone again as nobody had turned up...baring in mind my partner was now a "prune" in the bath....and ten minutes later the same member of staff who came to unlock the safe arrived with the towels. I asked her what was going on and she replied ' I told her (maid) this room needed towels and shes forgotten then. Oh I replied...thinking well everything's OK then! (sarcastically). She left. It appears the left hand doesn't know what the right hand is doing in the hotel.... 2 requests for an ice bucket and glasses to be brought to the room?
Rest of our stay was fine and enjoyable. Dunno what's going on in the bar but it stinks of sour milk ? A vile smell.. drains maybe?. I noticed the hotel has a four out of five star green rating displayed at reception which makes me wonder what let it down from the five star rating? Comments please Mr Manager?
I've noticed in previous responses to comments and feedback posted to your hotel you have frequently responded by stating the guests didn't report this the guests didn't report that etc so in this case you will see that both the towels and safe were reported so I'm interested in your feedback this time. Room 224 was the room we stayed in .
Don't get me wrong...nice hotel but small problems could lead to less bookings and what IS that smell at the bar? If anyone else who stays here smells it could you include it in your review please.... 3 residents commented on it while I was standing there...so I'm not going mad!!!!
Over to you Mr Manager!
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- Also Known As:
- Your Hotel Little Haven
- Little Haven Hotel South Shields, England