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“Never again!”
Review of Little Haven Hotel

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Little Haven Hotel
Ranked #1 of 5 Hotels in South Shields
Certificate of Excellence
York
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Never again!”
Reviewed September 12, 2013

I am from South Shields and have never stayed here before. There are some positives though I will never return. The view is fantastic and without it this hotel would have nothing to offer. The staff were friendly enough but the place clearly has no professional management. The room was a good size with a great view but was VERY dated. It reminded me of an inpatient health facility! It was clean enough though but the same can't be said for the Boardwalk Cafe'. It was like stepping into a time warp with tacky decor, nasty artificial flowers and a feeling of a holiday camp from the 1970s. Even worse - it was dirty - layers of dust and grime on a shelf just behind our seat, the floor hadn't been cleaned in a while and the whole place was untidy The crockery and cutlery were not clean either! One morning it was clear that the table hadn't been cleaned from the night before - there was a piece of dried up broccoli on the table!

Another thing that really upset me was the fact that they had an electric lead (for the toaster) plugged into an extension lead which went right across and therefore blocked A FIRE EXIT! Totally disgraceful.

Overall, this place has so much potential - it really could be a great place to stay. As it is, it's taking advantage of more mature people who clearly have low expectations. I feel so disappointed that a hotel in my home town thinks these standards are acceptable. Next time I'll be staying at one of the B&Bs on Ocean Road. Shame on whoever owns this place.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank bigted21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
graham2009, Manager at Little Haven Hotel, responded to this review, September 14, 2013
It is unfortunate that the guest did not express any of their views during the stay. We would have been glad to discuss the Mangement structure and explain the background of the Owner and the Management team had they contacted us.

We would ask with all due respect that the previous 20 reviews are read which give many reasons why The Little Haven Hotel has a lot more to offer than the views.

Personal taste is preferential and we are sorry that the decor was not to the guests liking. We have recently added new bar furniture which is contemporary and several pictures to the Boardwalk Cafe and are constantly updating the appearance of the room.

The Boardwalk Cafe floors are cleaned three times daily and steam cleaned once a week as the footfall makes this essential to the appearance. I have checked our cleaning records and the floor cleaning was completed during the guests visit. We are sorry that the cleaning was not to the guests standards. The guests comments have been investigated and we have increased the frequency of the cleaning and put into place several more quality control checks
to ensure we improve our already high standards of cleanliness.

In closing we would welcome contact from the customer to discuss his comments in further detail.

Yours faithfully,

Graham Davidson

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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685 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
  • English first
  • Russian first
  • Any
English first
London, United Kingdom
1 review
Reviewed September 5, 2013

My family and I stayed at Little Haven in July for a weekend. Location is great - 30 second walk, if that, to the beach. Rooms were clean with good facilities.
My sister is a wheelchair user. It can sometimes feel as though we are inconveniencing staff at other hotels simply by being there but staff at Little Haven went out of their way to make my sister feel welcome and comfortable, and she thoroughly enjoyed the stay. The staff team leader in particular was very helpful in accomodating all my sister's needs.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 59Kirstie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 20, 2013

first time stay here at the little haven for me and the wife, stayed in hotels in south shields but this has been the best reception staff were vey helpful and brill buffet breakfast was very good could not find any faults at all staff in the restaurant could not do enough for you had lunch one day I had the chicken curry that was to die for my wife had the fish and chips which was just as good.our room was very clean and large and a brill view overlooking the river we watched the cruise ships going up and down the tyne definitely be back when in south shields.

Room Tip: Ask for a room overlooking the river.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank geordieboy14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 18, 2013 via mobile

Really enjoyed our stay here. The views are maxing, the room was big and clean. On the day we arrived there were no towels in our bathroom but a quick call to reception and it was immediately rectified. The only thing I would say wasn't quite to scratch were the loo seat in the room. It felt very flimsy. And the breakfast buffet was a bit tricky. To handle as there was no easy way to put the plate down and get the food from the hot plates. Other than these tiny things an all and all brilliant stay :)

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EatingGlitter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenrothes
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 10, 2013

Very familiar with south shields second stay at this hotel, first was for just one night a few years ago, this one for three nights. A great place to stay especially if you get a sea view room, however we had 206 which was above the conseravatory and the noise from the kitchen door closing was annoying, perhaps one of those slow closing thingummys would help, the banging was constant throughout the day and early evening, would have mentioned this on departure but unfortunately receptionist was not interested in asking about our stay and took a phone call during checkout, which was still going on when we went out the door, this seemed to be some kind of internal call.

On the plus side room is roomy, bathroom a good size with shower over bath, only one hand and bath towel when we arrived, however call to re eption had additional towels delivered in record time,

We had an evening meal there and it was delicious. I do not like buffet breakfasts but I have to say this one was good, scrambled egg was very creamy, however I do not like the idea of making your own toast, would be nice to be asked on arrival if toast was required also to be served tea or coffee.

Staff were very pleasant. Would recommend and would stay again when in area.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Clanmcrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 1, 2013 via mobile

This hotel is located very nicely next to the beach, food is OK room is nice excellent views. Stayed one night for business. In my opinion it's quite expensive but guess that's the average rates for the area. Bed is very comfy which is a must! Lol

Stayed July 2013, traveled on business
Helpful?
Thank Stevo1885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
198 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed July 28, 2013

My wife, the dog and I have been going to the Little Haven for about 8 years now and have never been disappointed. Fabulous situation, right on the mouth of The Tyne, friendly lounge bar, great restaurant and spacious rooms. Brilliant staff too. We stay in Shields about twice a year and wouldn't dream of going anywhere else.

Room Tip: When you book, ask for a sea view.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Little Haven Hotel

Property: Little Haven Hotel
Address: River Drive, South Shields NE33 1LH, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > South Shields
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in South Shields
Price Range (Based on Average Rates): $
Hotel Class:3 star — Little Haven Hotel 3*
Number of rooms: 62
Reservation Options:
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Also Known As:
Your Hotel Little Haven
Little Haven Hotel South Shields, England

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