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Holiday Inn London Sutton
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    Reviews (535)
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    All reviewsstayed heretown centremilk and cookiesleisure facilitieswell equipped gymtwo double bedspool and saunasteam roomtrain stationair congood sizebreakfast staffhigh streetexecutive roomper nightcar parkboth mornings
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    439 - 444 of 535 reviews
    Reviewed January 7, 2012

    When staying at eh Holiday Inn Gibson Road we have always found the service excellent. Clean and well run Hotel with friendly staff.
    The breakfast is well presented and cooked to a high standard, all provisions as expected. Light comfortable restaurant area.

    Drinks are expensive at the bar so recommend the 2-minute walk into Sutton High Street for a drink. Plenty of restaurants to cater for all tastes. Friends of ours recently were ill after a trip to Nandos, Short walk from Sutton station with trains into London within 30mins.

    On the weekend there are often functions and we have found the music to be audible in the room, although it did not bother us too much it may not be for everyone. Clean presentable rooms. As a platinum priority club member we are often up graded to a suite and on the 4th floor they have a number of excellent rooms.

    I have a bit of a gripe with the car park sometimes, as it is very tight, and always busy.

    Overall the Holiday Inn in Sutton gets the thumbs up from me

    Room Tip: Book those on the Fourth Floor
    • Stayed: December 2011, traveled on business
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    Thank Bostonwillis
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this reviewResponded January 12, 2012

    I hereby would like to thank you for your kind feedback on our hotel with reference to your recent stay. We appreciate the time taken for this.

    Looking forward to welcome you back to the hotel again soon,

    Marco Frik
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed December 30, 2011

    The room is quite big but it is quite old. The kettle looks so old. It is in central of Sutton, 2 minutes walk to the long walking street, a good place for shopping. However it is not near to London. It took hour to get into central London (eg. Picadilly circus, covent garden) if you didn't take express trains. Taxi from London to here is really expensive too, 65 pounds. The good thing about this hotel was that staffs are kind and helpful.

    • Stayed: August 2011, traveled with family
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    Thank Itthinan A
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this reviewResponded January 12, 2012

    I hereby would like to thank you for your kind feedback on our staff at the hotel with reference to your recent stay. We appriaciate the time taken for this and we certainly will share this with all staff accordingly.

    Marco Frik
    General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed December 25, 2011

    Stayed in an exec room. Relatively fresh and very clean. Windows are supplementary glazed and the heating is reverse AC so feels quite binary hor or cold. Most compact gym ever but selection of apparatus and pool too. Plenty of local members. Not cheap though, so you are paying for the lack of competition.

    • Stayed: December 2011, traveled solo
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    Thank Dannyt986
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed December 22, 2011

    Nice welcome, got a room that seemed to be above a function room so no sleep then revellers singing in the corridors til after 1am. Room was just OK nothing special. Good breakfast with a friendly greeting every morning. £7.00 A day to park at the hotel. It probably is the only half decent hotel in Sutton but thats not really saying much

    Room Tip: Ask for a room well away from the noise
    • Stayed: December 2011, traveled on business
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    Thank intrepidexplorersid
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this reviewResponded January 5, 2012

    I hereby would like to thank you for your feedback on our hotel with reference to your recent stay. We appriaciate the time taken for this.

    Kind regards,

    Marco Frik
    General Manager - Holiday Inn London Sutton

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed December 13, 2011

    We've stayed at this hotel regularly over the last 10 years as we have relatives in Sutton .
    The rating would vary between average and v.good over that period .Todays average rating starts at reception . We arrived with a pre-booked and paid for weekend reservation.Just by not listening carefully the clerk offered us a room not in our name [twice] then said he could'nt find our reservation ,eventually we got our room.
    It was our first stay in an executive room and it's really not worth the extra if you are on the full price tariff .[thankfully not on this stay].The room was the same size as standard double with more squeezed in. The 36" HDtv was too big for the room size ,it felt like front row in the cinema.The only plus that we could see was the 4th floor location ,quiet all night despite warnings about the over 30's night.
    Breakfast is still at the very good level, the toaster rates as terrible !.
    The pool and gym facilities are very good and user friendly. As long as we can get the weekend rates we'll always stay here when in Sutton

    • Stayed: December 2011, traveled as a couple
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    Thank tomandpartner
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this reviewResponded January 5, 2012

    I hereby would like to thank you for your kind feedback on our hotel with reference to your recent stay. We appriaciate the time taken for this. I can inform you that we have changed the toaster on our breakfast buffet and installed one of the new larger tunnel toasters 2 days ago.
    We look forward to welcome you to the hotel again the near future and ofcourse will be offereing our special weekend rates.

    Kind regards,

    Marco Frik
    General Manager - Holiday Inn London Sutton

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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