Just a quick comment to say I could not believe the service we received at the The Running Horses. First off let me say that it is a lovely country pub with good beer and a good location however their understanding of customer service leaves a lot to be desired.
My friend ordered the Three Local Sausages and Mash. While she was eating them she found them very pink and cold in the middle. My friend clearly was put off by this so I took them to the bar and asked if they could be cooked a little more. The waitress returned a minute later and put the plate down saying the chef cooks them pink and left. I was dumbstruck having worked in catering for 29 years I could not believe the arrogance of it. My friend didn't fancy eating any more so left them.
I spoke to the Manager and explained what had happened and informed him I was not after an alternative or my money back but would like to speak to the chef and inform him of his error. Needless to say I was told he had left for the day. I was also surprised at no point did the manager even bother to apologise.
I for one will not be going back, there is plenty of other country pubs in Surrey with better service.
- Official Description (provided by the hotel):
- The Running Horses is a perfect country inn at the heart of picturesque Mickleham village in the Surrey hills. Step inside and you’ll discover one of the most charming places to eat and stay in Surrey. Dating back to the 16th century, it was once a coaching house. Back in those days, the inn’s clientele provided rich pickings for highwaymen. Thankfully, things are a little more peaceful these days, but some traditions live on. You’ll still find wonderful home-cooked British food, made with the freshest ingredients, accompanied by a wine list to compare with the top restaurants. The Running Horses has been family owned and run for the last fifteen years. And because we’re not part of a chain, the inn is full of character and individual touches. You’re guaranteed a warm welcome from the moment you enter the cosy bar with its roaring log fire. ... more less
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- Also Known As:
- The Running Horses Hotel Mickleham
- Running Horses Mickleham