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“Overnight stop for my exam” 2 of 5 bubbles
Review of Thatchers Hotel

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Thatchers Hotel
Ranked #3 of 3 Hotels in Leatherhead
Tonbridge, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Overnight stop for my exam”
2 of 5 bubbles Reviewed September 19, 2013

I booked the hotel as it was hosting the SQA DGSA exam and didn't want to be late. My first issue was booking in. I had booked the hotel on the Ramada webb site (which how no longer lists the hotel) I got a reservation email. On arrival i was told i had no booking and they only had a room with a broken lock. The webb site i used had been turned off!
The room was OK, but the TV did not have full freeview and the picture quality was rubbish. I have no coffee cups, I couldn't leave the room as i wouldn't be able to get back in without a member of staff.

The shower had jets designed for a 7ft person as they could not be adjusted. the toilet paper was very poor quality. The mattress protector make an interesting noise.

Breakfast was very limited with only scrambled eggs that looked rubbery for eggs (no fried). the rest of it was OK. the toast machine was in the bar area and not the restaurant.

i would only stay here again if SQA was running an exam on site.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieWGM1, General Manager at Thatchers Hotel, responded to this review, October 5, 2013
John C, Thank you for taking the time to offer your feedback from your recent stay with us. I am sorry to hear that it was not up to our usual standards.
We have recently changed ownership and are looking forward to some exciting changes within the hotel.
I have taken note of your comments and we will discuss them at my managers meeting next week and ensure we take action. We hope that we can welcome you back in the future so you can experience these changes for yourself.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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501 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Any
English first
Verviers, Belgium
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 13, 2013

Some years back, the Thatchers was perhaps the best hotel in the region. Over the years the standard has slowly fallen to a medium quality chain hotel. We stayed 3 nights and on two nights there were wedding receptions; the first night there was considerable noise. Perhaps the hotel tries to accomodate the wedding guests on the noisy side of the hotel during such functions: if they don't they should and reserve the quieter side of the hotel for other guests!

The receptionist on arrival did not appear "warmly welcoming": that first contact with the hotel is so important. Not all was lost as the receptionist on departure was efficient and very pleasant.

The quality of the full English breakfast was mediocre: the sausages were not good. Breakfast "buffets" will never be the same as a freshly cooked breakfast!

As the hotel has recently changed hands (from Ramada to Legacy) perhaps efforts will be made to raise the overall standard

Room Tip: avoid wedding nights... unless you happen to be one of the guests!
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank chrisfrombelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieWGM1, General Manager at Thatchers Hotel, responded to this review, October 5, 2013
Chrisfrombelgium, thank you. Your feedback is vital in assisting us to put Thatcher’s back on the map especially as I have recently taken up my role as General Manager and Legacy are now managing the business on behalf of the new owners.
We have changes that are necessary since the change of hands and we hope to get the chance to welcome you again one day so you can see them.
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near brimingham
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed September 3, 2013

On the poor side :- Rooms have no air conditioning and you can barely open the windows for sufficient fresh air., no wifi and poor phone signal. A fan is provided but seriously, it just blows warm air. During the hot spell, sleep was almost impossible when the room was at 30 degrees.

On the plus side, staff are friendly, rooms are a good size, clean and the food is very nice.

Just a shame that the hotel doesn't seem to want to address the other issues otherwise it would be my first choice.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fletchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieWGM1, General Manager at Thatchers Hotel, responded to this review, October 5, 2013
Fletchie, thank you for your comments. I am pleased that you enjoyed your stay with us and lovely to hear compliments about our team here. We currently do have free wifi available in our lounge and bar however within the next few months we will have free wifi throughout our hotel, including our bedrooms. We hope this change will mean we see you return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bexhill-on-Sea, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed August 28, 2013

We were generously brought our room for a family wedding by our generous relatives so did not want to appear ungrateful but this hotel has a few problems that could so easily be recitified:

Easy check in by reception, quick and efficient up the lift opened the internal door so good security for travellers but then the heat hits you. It was like getting out of an aeroplane after a ten hour flight landing in the middle of the Sahari dessert. On entering the room again the room was so hot so tried to open the windows which only open a few knotches as we were on second floor!!. The weather on the day of check in was also not that great so goodness what it would be like on a hot day a fan was provided but a decent opening window would have been better.
The room was ok a little tired and a valance on the base of the bed would have covered a few rips but all in all clean and tidy had tea/coffee/iron/tv etc etc . We left the room to explore the area and noticing we only had one set of towels went to reception who advised the second set was in the draw – WHY? How many people ask the reception for the second set of towels.
The shower in our room was the best I have ever had and the hotel should be highly commended on that, it does look like the bathroom was recently refurbished so thank you for that.
The bed was the worst I have ever slept on in fact I think it would have been better to sleep on the floor. The mattress was so uneven and on my side I kept sliding backwards underneath the headboard even though I put one of my husband’s pillows below the gap, we both woke up with terrible back pains caused by this sagging mattress.
Breakfast was not included but because it was a late wedding we decided to treat ourselves so went to the restaurant and were advised if we went into breakfast from there it was £15 but if we went to reception and booked it then it was £10 – How silly obviously we went to reception but again like the towel something your guest shouldn’t really have to be troubled with. Breakfast was ok. Fruit salad and fresh pastries were good, full English buffet style where you can ask for poached or fried eggs after discovering a sign after we though the only option was scrambled. Self service toast which is also a pain as well it takes ages and has to be done twice to get any sort of colour on the bread.
Check out was ok but we did mention the beds and the heat and i didn’t get the response I felt should be awarded just a mumble of I will mention it to maintenance which does not really help my back.
On reading other reviews on this hotel the management seem to be good at saying sorry but the same comments are coming all the time so probably a good time to act on the guests review.
The hotel is a little way out of most of the nearby towns and a taxi fare costs £25 one way!
We liked the area and would like to go back and explore some of the other towns nearby but will probably not stay at this hotel, we think others will be better.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rakeevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, United Kingdom
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

My husband, daughter and I stayed at the Ramada in August, 2013. We were guests at a wedding at the Hotel and decided to make a little holiday of it and stayed for 3 nights. The hotel is in a lovely, quiet area. The staff are so friendly and the customer service is excellent. The hotel reception and bar is quite modern and contemporary so I was surprised to find that our family room was dated with basic amenities. We did however have a very comfortable stay.

We ate from the bar menu one night and were very pleased with what we had (lasagne). There was no children's menu, which I found strange. My husband and I ended up bulking our meal out with sides to share with our two year old. I also thought that the location was not very child friendly with it being on such a busy main road. The breakfast was very nice and in with the price, which I thought was good value for money overall. The drinks are a bit expensive!

The wedding day was perfect. The staff were spot on and the food was excellent. Everything seemed to run smoothly. The evening reception room was beautifully decorated and the disco was good. A lovely wedding venue.

I would recommend a visit to the nearby Chessington World of Adventures.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kelly86_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilmarnock, Scotland
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

We have just returned from a short trip to Surrey. We booked the Ramada for one night, so we am not sure if we can be very objective about the Hotel, but we will try! It was £69 a night and we booked online.

We arrived at the Hotel too early to get into the room, so we asked if it was okay to have some tea in the restaurant - bit of a bad career move really - given the fact that we paid £7.00 for a pot of tea!! Wow, 2 pints of milk and 80 teabags cost £3.40. But hey, if you go there, then pay the prices.

The hotel is very clean and well kept and the Reception area well designed, light and airy. The Bar and Restaurant areas were also nice. Our room was clean and tidy and on the quiet side of the hotel and the bed was really comfortable - is this a Ramada thing lol? There is ample car parking space at the rear of the hotel. Be advised that if you use the phone, it can be expensive, £3.25 per minute to Canada, for example!

Breakfast was very nice, with a nice choice. The hotel staff were very nice, and friendly.

The area around the hotel is very pleasant and I would recommend this lovely hotel to anyone. Try it for yourself!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TheTrain546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SurreyMBAGuy
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 20, 2013

We had our wedding at the Ramada on the 28th of June 2013. The staff at the Ramada were excellent, and Clinton in particular was stellar in his role, helping us organise every little detail and pitching in with tips and suggestions outside of what is standard to ensure that the day was perfect - and it truly was. On the day itself, Clinton and Don were ever-present in the
background ready to guide us (as well as our guests) throughout the day, keeping an eye on timelines and our guests' ever little need. The kitchen at the Ramada is great as well, and our wedding breakfast and evening buffet were really good. All in all, this is a fantastic value wedding venue - great little garden, nice photo spots, lovely restaurant, great halls for games or dancing; but that's not the real reason to have your wedding here...the real reason is truly the support, guidance and peace of mind you'll get from Clinton, Don and the wonderful staff handling events at the hotel. Good job chaps.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SurreyMBAGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieWGM1, General Manager at Thatchers Hotel, responded to this review, October 5, 2013
Dear SurreyMBAGuy, it is wonderful to read such compliments about our team here especially Clinton and Don. We know how important your big day is to you and it is of paramount importance to us that you enjoy it. We are really pleased that you and your guests did. I hope to be able to personally welcome you back for your 1st Wedding Anniversary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thatchers Hotel

Property: Thatchers Hotel
Address: Guildford Road | East Horsley, Leatherhead KT24 6TB, England (Formerly Ramada Guildford)
Location: United Kingdom > England > Surrey > Leatherhead
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Leatherhead
Price Range (Based on Average Rates): $
Hotel Class:3 star — Thatchers Hotel 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Ramada Guildford / Leatherhead Hotel Leatherhead
Ramada Leatherhead
Leatherhead Ramada
Thatchers Hotel Leatherhead, Surrey

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