Firstly we would like to Thank all the staff who helped make our day PERFECT!! I can honestly say on the day of our wedding all the staff worked above and beyond our expectations to make sure our day ran smoothly and we would personally like to thank Clinton, Don, and the team for all there hard work and efforts My husband and I along with all our guests had a brilliant time Thank you.
We did however have a few issues with the administration side of things at the hotel and at times we were very disappointed in the service that was provided in preparations leading up to our big day - our wedding did get double booked originally!! Which at the time was heart breaking - Clinton however was very professional in how he handled the situation to ensure we where informed promptly and after a lot of discussions he managed to come up with a solution we where all happy with.
Our guests at times were also misinformed - we had a room block code and a number of guests were told that this was not accessible to them - even when it was ... but again after communicating with the General Manager and Clinton these problems were rectified.
When we look back and review the past 18 months ..... I would say we are more than happy with the Overall service and more than Happy that we chose The Ramada as our wedding venue. The actual day of our Wedding was amazing and any problems we had in the lead up to the day were washed away by the exceptional service we had on the day. THANK YOU once again to the wonderful Clinton and his team :-)
Mr and Mrs Copping
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- Also Known As:
- Ramada Guildford / Leatherhead Hotel Leatherhead
- Ramada Leatherhead
- Leatherhead Ramada
- Thatchers Hotel Leatherhead, Surrey