I stayed at this Ramada on a business trip, and have two serious complaints:
1. There was no hot water in my room. No hot water? Are you kidding me? Upon mentioning this at checkout, reception said I simply needed to inform them and they would fixed it. As a business traveller I expect hot water as standard, and with a late arrival and early departure the next morning, I didn't have time to hang around to wait for them to get things fixed. Epic fail.
2. I booked a taxi through hotel reception for a 4.4 mile trip... and was aghast to discover the fee was £35. The hotel uses a taxi firm that has a minimum charge. I should have been informed of this fee when making the booking, but wasn't. The taxi driver suggested I complain to the hotel. I thought it more appropriate to complain publicly here.
This hotel may be cheap, but trust me it is no bargain.
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- Also Known As:
- Ramada Guildford / Leatherhead Hotel Leatherhead
- Ramada Leatherhead
- Leatherhead Ramada
- Thatchers Hotel Leatherhead, Surrey