Have stayed at this hotel for a weekends over the past few years and have always been very impressed with everything however this time it was well below expectation. Arrived in the freezing cold/snow and the room was very cold, heating hadn't been put on, I understand leaving it off when no-one is due to stay but not otherwise! Unpacked everything then later found the bathroom heated towel rail wouldn't work but rather than re-pack and move decided to 'tough' it out!
Bed was comfy but cobwebs all over the ceiling.
Food has always been excellent however this time it was dreadful, starter was good however the mains weren't, dried up salmon, half cooked potatoes, turkey had no substance and wouldn't even stay on the fork. They also ran out of cups for after dinner coffee, 3 cups for a table of 8!!
I found breakfast to be good!
On checkout they tried to charge us £17 for drinks which we never had!
All in all, very disappointing and definitely did not live up to previous years!
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- Also Known As:
- Ramada Guildford / Leatherhead Hotel Leatherhead
- Ramada Leatherhead
- Leatherhead Ramada
- Thatchers Hotel Leatherhead, Surrey