For the second year running my Fiancé and I stayed over the Christmas period. This time a total of 9 nights. (About the same length in 2012). We booked early as to ensure that we would get a room as we were visiting our family. Just before we left Sweden to go my Fiancé saw on their website that they had a deal for complementary breakfast when you booked a weekend stay so upon arrival we inquired (as we were a) staying over two weekends and b) for rather a long period of 9 nights) if we would be entitled to a couple of complementary breakfasts. The receptionist said that we would have to contact the booking service and that she couldn't do anything for us. So we called the booking service. They were most unhelpful and pretty much said that if we had made two separate bookings ie checked in, checked out and the checked in again that it would have been possible to receive a comped breakfast. The reason I write this is because it pretty much sums up this hotel in the way you as a guest are treated. There is no reward at all for loyalty and there is no willing to go that little extra mile for the guests. Another experience that illustrates this is when the bar was very busy due to a function we went to the reception to ask for two wine glasses. We were immediately referred back to the bar and had to point out that the staff there had their hands full. And it turns out that the reception did have wine glasses after all. It's these little things that matter in my opinion. That you feel valued when you are a return guest and when you, after all, spend a great deal of money to stay.
A big gold star to the cleaning staff however! The room was beautifully made up every day, no matter how late in the day we left it to go out. Also our room had a balcony which was very nice; to be able to get some fresh air without having to go down to ground level.
We will however, not be returning to this hotel again and will instead explore other hotels in the area for next years Christmas trip. #room 203.
- Official Description (provided by the hotel):
- Kingston's largest independently owned hotel offers 100 guest rooms, with complimentary Full English Breakfast, on site parking and Wi-Fi access. Located 12 miles from London, in a quiet residential area, both Kingston and Surbiton train Stations are within walking distance, and frequent services run to Central London with a journey time of 15 minutes. All rooms have television, hospitality tray, hairdryer, direct dial telephone, and well appointed bathroom. Our Hampton Restaurant offers modern British cuisine, whilst lighter dishes are available from the bar, which is equipped with large screen televisions. The hotel offers Courtyard Rooms, which are suitable for families, are overlook our landscaped gardens. Excellent value Weekend Breaks are available, and the hotel is an ideal base for visiting many nearby attractions, such as Hampton Court Palace, Chessington World of Adventure, Kew Gardens, and the sporting venues of Sandown, Epsom and Twickenham. ... more less
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