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All reviews hampton court palace catherine parr the river jane seymour kingston bridge the pub secure parking bushy park excellent location coffee machine lovely hotel busy road hampton court flower show lovely room car park kew gardens excellent stay
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Reviewed August 18, 2017

The positives - The rooms are outstanding and spotlessly clean and quiet been at back of hotel. The maid service was probably the best we have ever had. Air conditioning worked great. Plenty of room to park and after we had checked out on last day we were allowed to leave our car in car park whilst we were out all day. Easy to get to Hampton Wick Train Station and Kingston. Walk to Hampton Court Palace. Didn't eat in hotel but that was only due to our plans.
The Negatives - Room was not ready on arrival (14:30). This was inconvenient as we wanted to unpack, get changed etc as we had to leave shortly after arrival to get to the Olympic Stadium. We had to leave our stuff in car and unpack at 1am the next day when we got back. Heavy doors means disturbed every time someone comes in or out of rooms in corridor. Breakfast too early. Milk not replaced for tea/coffee, had to buy our own.

Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Jane R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
White H, Guest Relations Manager at The White Hart Hotel, responded to this reviewResponded August 23, 2017

Dear Jane R

Thank you for your review.

We are glad you enjoyed the rooms and the service. I apologise about the concern that the room was not ready on arrival, which caused you inconvenience of unpacking.
we will certainly have a look on the issues you mentioned.

Next time you considering to stay in this area please have a look into our website directly for our best rate guarantee. we are looking forward to be welcoming you in the future.

Kind Regards
Dennis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2017

As business owners that operate throughout the UK we decided to look for accommodation so that we could bring our dogs with us, I expected a pub B & B room not a fantastic large modern room detailed to such high specification. The customer service from stepping over the threshold was friendly and polite a real breath of fresh air and this continued throughout our 3 day stay from every member of the team whether cleaner or reception. I have already recommended you repeatedly to our coach operator clients.

Date of stay: August 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank janepE8605ID
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
White H, Guest Relations Manager at The White Hart Hotel, responded to this reviewResponded August 23, 2017

Dear janepE8605ID

Thank you for your kind review.

We are glad you have enjoyed your stay and the excellent service from our team. We are a pub based hotel who is working hard on providing high class rooms and customer service. We accommodate dogs with the guests in the pub.

We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our best rates.

Kind Regards
Dennis

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Reviewed August 16, 2017

Beautiful bespoke and rustic hotel with warm, welcoming staff and fantastic food.
The room was a good size and clean with a complimentary bottle of water and fresh milk in the fridge.
3 course dinner was outstanding; food arrived piping hot and cooked to perfection and dessert was sensational. The continental breakfast was lovely, had a good selection and arrived quickly.
Staff were invested in our needs and made us feel very welcome throughout our stay. We would certainly recommend The White Hart Hotel to everyone.

Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 495shanr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
White H, Guest Relations Manager at The White Hart Hotel, responded to this reviewResponded August 23, 2017

Dear 495shanr

Thank you for your review.

We are glad you have enjoyed your stay with complimentary bottle of water and fresh milk. We are always working hard on proving excellent service in looking after our guest needs and management alongside with head chef, works on the food and serving it to perfection according to the brand standards. Thank you for taking your time and complimenting the food and I will definitely pass it on to our head chef.

We are looking forward to welcome you in the future with same customer service and food standards. Please look in to our website direct for our best rates.

Kind Regards
Dennis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2017

An excellent location very central to the town, train station and other amenities, this hotel offers a very good standard of accommodation and the rooms were all clean to a high standard. This hotel offers an excellent restaurant with excellent service.

Date of stay: August 2017
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank catherinehX6847RE
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
White H, Guest Relations Manager at The White Hart Hotel, responded to this reviewResponded August 23, 2017

Dear catherinehX6847RE

Thank you for your review.

We are glad the hotel worked well as a stopover for you and you found it easy to travel to places around. We are located in the middle of historic and other important attractions. Also glad to know that you found the rooms are to the standard and enjoyed our service in the restaurant, as we have invested in our rooms and service. Thank you for your appreciation.

Kindly look into our website direct for our best rates and we are looking forward to welcome you in the not too distant future.

Kind Regards
Dennis

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Reviewed August 15, 2017

Wonderful comfortable stay good surroundings ideal location everything catered for. Coffee machine a welcome addition in the room. Spotlessly clean. Everything catered for. Restaurant and pub very friendly.

Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sallyhQ8758OS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
White H, General Manager at The White Hart Hotel, responded to this reviewResponded September 3, 2017

Hi Sallyh

Thank you for letting know about your great stay with us and how good the rooms are. We have a great House Keeping team that work hard to ensure the rooms are kept in good condition all the time.

Thanks

Tony
General Manager

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