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“Very helpful staff and fab service” 5 of 5 stars
Review of Brook Kingston Lodge Hotel

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Brook Kingston Lodge Hotel
Certificate of Excellence
GreenLeadersBronze level
Epsom, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Very helpful staff and fab service”
5 of 5 stars Reviewed April 7, 2013

I have been to this hotel several times for shared Christmas parties. I recently had an afternoon tea here, and went for the Mother's Day special lunch.

The staff are always friendly and professional, especially Kate who is involved in organising the Christmas parties and helped me book the tea and Mother's Day lunch. I'd also like to comment on the professionalism shown by another lady who appeared to be supervising during Mother's Day lunch. There was a guy sitting next to us being covers odd and complaining about the amount if goats cheese on salad, she quickly took it back to the kitchen and returned it with more. After this he got up and walked round the table to look at it from different angles, he was very obvious ( and in my opinion very rude, if something isn't right just say) but this lady just went to the kitchen and returned with a whole block of it on a small plate and said very calmly, you don't seem happy with your salad so I have bought you some more, if there's anything else please don't hesitate to comment. Me and my family were very impressed with this, the guy was very rude, even his own party looked uncomfortable with his behaviour, and she could have just ignored it.

The food is superb and well cooked, and the choice is good. Even the afternoon tea was large and very fresh including 3 types if sandwiches, scones with cream and jam, bread and butter pudding, fruit tarts, chocolate cake and chocolate chip muffins. Special request such as dietary requirements are handle with no fuss.

I have also used this hotel when my bosses family visit, I have picked them up from there and they have always been full of praise ( they are quite fussy) and the staff even deal with the language barrier well.

Definitely a great hotel in a good location.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank SarahJ863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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527 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Christchurch, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed March 24, 2013

Stayed here overnight, staff very welcoming especially the Manager who could not have been more friendly and helpful. Offered us extra water in the room, which was overlooking the courtyard garden. Lovely to go into this hotel and see a warming fire in the reception area. The room was very clean and just what you expect.

The hotel was in walking distance to the town and river and Kingston Upon Thames is a very safe place to be in especially at night.

We hope to be visiting very soon.

Room Tip: Go for a courtyard view room.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank bigdreamer1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review, March 26, 2013
Thank you so much for your very kind review
we look forward to welcoming you back to kingston lodge .
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 15, 2013

A friendly reception always guaranteed every time from staff who certainly seem to like their work.
The rooms are of reasonable quality, though they could do with some modernising, they are clean. Net curtains for the rooms that are overlooked, or face into the courtyard are needed, unless you want to have the main curtains closed all the time. Without these there is no privacy. Also the pillows should be replaced with at least one soft per side, the present ones are hard foam.
Whatever else it does feel like home, especially as I stay there often. Nice touches include free wifi and a bottle of water in the room.

Stayed March 2013, traveled on business
Helpful?
3 Thank redkiteuser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review, March 26, 2013
Thank you for your review
I do hope we will have the pleasure of welcoming you back to Kingston Lodge in the not too distant future
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed March 15, 2013

Well this hotel is on my doorstep so I do not get to stay at it. However they have a restaurant that they advertise and so we paid it a visit.

I wish I hadnt. The food was clearly cooked out of pre packed food probably from one of the large catering supply companies. The dining room had no atmoshpere at all it was so obviously a well used hotel.

The staff tried hard but not hard enough. I have never been given the bill before receiving dessert before!

Unlike Arnie I will not be back !

  • Stayed March 2013, traveled with family
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review, March 26, 2013
Thank you for your review
I am so sorry you did not enjoy your lunch with us , please be assured our food is all prepared freshly on site .
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Walsham
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 15, 2013

We were welcomed by friendly and helpful staff, and really have no problems about our one night stay.
The room was clean, well decorated and quiet. The beds were very comfortable. Breakfast was good.
The dog enjoyed the stay too!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Judith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review, March 26, 2013
Thank you for your review
We look forward to welcoming you back to Kingston Lodge
Best Regards
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devizes
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 15, 2013

From the minute we stepped in to the hotel we felt important. Warm building (very cold day) and an even warmer welcome. Nothing was too much trouble.
Pleasant room with all the usual amenities. Excellent food served on hot plates in the airy restaurant.
Definitely on our 'to be visited again' list.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Maxwell P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review, March 26, 2013
Many thanks for your very kind review
We look forward to welcoming you back to Kingston Lodge
Best Regards
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 21, 2013

This is the third time I have stayed at this hotel & I was pleased with the standard again.
The room I had was clean & tidy with excellent amenities such as a fridge which most other hotels lack, there was also a complementary bottle of water.
The bathroom was clean but some of the paintwork was peeling, it didn't stop me enjoying the hot shower though! Plenty of towels provided as well as the necessary toiletries.
I joined a friend for dinner & the meal did not disappoint. The lamb shank was lovely, the meat fell off the bone. My friend enjoyed her duck dish immensely. It was nice to be able to try something different.
As usual the staff were attentive especially the lovely Manager who always makes sure her guests are well catered for & nothing is too much trouble. I had asked for a morning paper but had just missed the delivery to my door so the receptionist gave me his!!

Room Tip: Rooms overlooking the courtyard are nice
See more room tips
  • Stayed February 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Tracey2202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Brook Kingston Lodge Hotel

Property: Brook Kingston Lodge Hotel
Address: 94 Kingston Hill, Kingston upon Thames KT2 7NP, England
Location: United Kingdom > England > Greater London > Kingston upon Thames
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Kingston upon Thames
#3 Luxury Hotel in Kingston upon Thames
#4 Business Hotel in Kingston upon Thames
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Brook Kingston Lodge Hotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
Brook Kingston Lodge, an Exclusive Hotel & Wedding Venue Alongside Royal Richmond Park, the 18th century Brook Kingston Lodge Hotel features 66 ensuite bedrooms, a beautiful private indoor courtyard, the Atrium Brasserie and two conference rooms for up to 60 delegates. Dating from 1726, the bespoke rooms at the Brook Kingston Lodge Hotel have free WiFi, comfy beds, quality linens and 24 hour room service. The Atrium Brasserie serves a contemporary British menu using seasonal produce. The Brasserie offers light lunches, dinner and afternoon teas, whilst the stylish Surrey Comet Bar serves popular beers and bespoke wines, alongside our modern bar menu. The Brook Kingston Lodge Hotel is just 6 miles from Central London, a 15-minute drive from Twickenham Stadium, 3 miles from Hampton Court, just 4 miles from Wimbledon and the fun filled West End is a 20-minute drive away. There is free on-site parking and great transport links. The Brook Kingston Lodge Hotel is only 20 minutes from London Waterloo and a ten minute walk from Norbiton Station. It's an ideal base for the M25, M3, M4 and Heathrow Airport is just 7 miles away. ... more   less 
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Also Known As:
Brook Kingston Hotel Kingston Upon Thames
Kingston Hotel Upon Thames
Kingston Lodge Hotel

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