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“good value,nice location for access to london with golf and Richmond park on the doorstep” 4 of 5 bubbles
Review of Brook Kingston Lodge Hotel

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Brook Kingston Lodge Hotel
Certificate of Excellence
GreenLeadersBronze level
Cardiff, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“good value,nice location for access to london with golf and Richmond park on the doorstep”
4 of 5 bubbles Reviewed January 13, 2013

I stayed at this hotel combining a business trip with a weekend in London. It is easily accessible by car and the parking is free. The hotel was very quiet whilst we were there but the bed breakfast and evening meal deal was excellent value for money. The nearest train station norbiton-approximately a 10 minutes walk from the hotel and it only takes about 20 minutes to arrive in waterloo. if you want to visit London but be in a peaceful setting this is a good location. Richmond park/nature reserve is on the doorstep an easy walk from the hotel just as good for celebrity spotting as well as the wildlife.There are several golf courses nearby - 1 adjacent to the hotel.
The bar and lounge area are small but very cosy with open fire and nicely decorated. Staff were extremely helpful and went out of their way to accomodate any requests. Breakfast is good with a breakfast to go facility if you are in a rush, the rooms are well deorated and spacious with small balconies and away from the road so lovely and quiet. Dinner is average but we were allowed to choose from the bar menu in addition to our meal package menu. The corridors could do with a repaint but overall we had a lovely relaxing stay and would definitely stay again.

Room Tip: ask for a room overlooking the courtyard
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 836jam01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review, January 16, 2013
Thank you for your very kind review.
We look forward to welcoming you back to Kingston Lodge
Best Regards
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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559 reviews from our community

Traveler rating
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    103
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    26
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed January 5, 2013 via mobile

I stayed at the hotel for two nights on a dinner bed and breakfast package whilst on a work trip. The staff are friendly and helpful, the hotel building is uninspiring but clean and the room I was staying in was a good size with good facilities. The only thing I didn't like was the evening food; the menu sounds appetising but the chef lacks skill and understanding of ingredients and flavours. Eating the evening meals was like a chore and I could have done a far better job at cooking the food myself. If you are looking for somewhere comfortable to stay in the area I would recommend staying at this hotel but consider eating elsewhere.

  • Stayed January 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank LittleMilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review, January 7, 2013
Thank you for your review ,I am so sorry you did not enjoy our food , but I was please to read you were please with the staff and the hotel
Please be assured I will discuss your review with our chefs , we are normaly complimented on
the quality of our food .
Best Regards
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
W. Yorkshire
Level Contributor
83 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed December 24, 2012

This hotel is rather dated but is very clean. It is totally without character with no outstanding features at all. The food we were served was bland, boring, of only average quality, but sufficient in quantity. I was in a National Holiday Party and we were served in a separate room which was not appealing and obviously a last minute substitute. There was nowhere to go from the hotel and nothing to do there. The journey into London took 70 minutes by coach in the morning and 2hours 10 minutes in the rush hour. Obviously this hotel was not suitable for people who wanted to be in London centre.The staff were williing , but slow and appeared to need training. I would not go to this place again as it does not merit its four star rating.

  • Stayed December 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review, January 7, 2013
Thank you for your review,I am sorry you did not enjoy your stay at Kingston Lodge,
I think perhaps your gripe is with your tour opperator and not the hotel .We have never stated that we are in the center of London.
If you take a train you can be in the center of London with in 25 mins , we have Kingston town center which has fantastic shopping ,the bus to the town center stops out side our door it takes less than 10 minutes , Richmond park is very close by . Kew Gardens and Hampton Court again just a bus ride away . There are tons of things to do in this area.
Best Regards
Mairead and Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Telford
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed December 17, 2012

We stayed at the Kingston Lodge in November booking at short notice and taking advantage of a "romantic break" special offer. The room was very big and the bathroom huge. The food was superb although the diing area could do with some tlc. Good location for visiting central London.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank jasper40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review, December 18, 2012
Thank you so much for your very kind review
i do hope we will have the pleasure of welcoming you back to Kingstons in the not too distant future.

Best Regards
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RCGenk
Level Contributor
136 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 bubbles Reviewed December 15, 2012

I stayed here recently for a business dinner in Kingston. My overall stay was quite nice. Hotel is indeed a bit dated but everything is still well taken care of. Staff are really friendly and quite helpful. Met the owner during a few (too many) beers and he is a very pleasant guy, who's actively involved to ensure customers have a very pleasant experience. I would certainly stay here again when in the Kingston upon Thames area.

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RCGenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review, December 18, 2012
Thank you very much for your review
Best Regards
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston Upon Thames, United Kingdom
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed December 9, 2012

I stayed here many times, always facing the same problems. On my tray with breakfast there was almost always something missing (including cutlery!) or just wrong (I was once given rolls which were rock hard). Some mistakes were just apaling but on the bright side most of the staff were great.

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aventuryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed December 6, 2012

Having come across a 'buy-a-gift' voucher for an 'afternoon tea for two' that I had forgotten I had (which was due to expire in a few days) I was keen to book my afternoon tea for that very next weekend. My local option of where to use the voucher was Brook Kingston Lodge Hotel, so I rang on the Tuesday to book for the Sunday. It was pretty short notice, and the hotel were hosting a large conference that day, but they said if we could come at 5.30pm they could fit us in. I was happy with that & grateful that I could use my voucher before it expired.
On our arrival we were greeted by Matt who was welcoming, friendly and efficient with a lovely customer service attitude. He offered us a selection of seats and we chose the comfortable sofa in a quiet, cosy corner. He then went off to see to organise our tea.
The 'buy-a-gift' website described the afternoon tea at Brook Kingston Lodge as consisting of 'delicious cakes and moist scones' . However, that was an understatement as the spread that they presented us with far exceeded that description. Alomg with our nice big pot of tea, up came a gorgeous selection of 10 finger sandwiches with salad garnish, a plate with a variety of 8 tasty cakes and a plate with two scones complete with jam and cream, all served with a smile by the pleasant waitress.
We savoured our treats over a period of two and a half hours and at no point were we made to feel it was time for us to go. Matt checked back with us that we had enjoyed everything and cleared our coffee table. We left feeling VERY satisfied and a little overweight!!
We were given a very friendly farewell, by Matt and, as we departed, we felt that it's the sort of place that two middle aged ladies can feel totally at home and relaxed whilst enjoying a sumptious tea so we will definitely be back and recommend to others.
Many thanks to Brook Kingston Lodge Hotel and 10 out of 10!

Room Tip: We just went for afternoon tea - we didn't see the rooms.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank SurreyLindy_loo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterManager, General Manager at Brook Kingston Lodge Hotel, responded to this review, December 8, 2012
Thank you so much for your very kind review .
Mairead and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brook Kingston Lodge Hotel

Property: Brook Kingston Lodge Hotel
Address: 94 Kingston Hill, Kingston upon Thames KT2 7NP, England
Location: United Kingdom > England > Greater London > Kingston upon Thames
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Kingston upon Thames
#3 Luxury Hotel in Kingston upon Thames
#4 Business Hotel in Kingston upon Thames
Price Range (Based on Average Rates): $
Hotel Class:4 star — Brook Kingston Lodge Hotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
Brook Kingston Lodge, an Exclusive Hotel & Wedding Venue Alongside Royal Richmond Park, the 18th century Brook Kingston Lodge Hotel features 66 ensuite bedrooms, a beautiful private indoor courtyard, the Atrium Brasserie and two conference rooms for up to 60 delegates. Dating from 1726, the bespoke rooms at the Brook Kingston Lodge Hotel have free WiFi, comfy beds, quality linens and 24 hour room service. The Atrium Brasserie serves a contemporary British menu using seasonal produce. The Brasserie offers light lunches, dinner and afternoon teas, whilst the stylish Surrey Comet Bar serves popular beers and bespoke wines, alongside our modern bar menu. The Brook Kingston Lodge Hotel is just 6 miles from Central London, a 15-minute drive from Twickenham Stadium, 3 miles from Hampton Court, just 4 miles from Wimbledon and the fun filled West End is a 20-minute drive away. There is free on-site parking and great transport links. The Brook Kingston Lodge Hotel is only 20 minutes from London Waterloo and a ten minute walk from Norbiton Station. It's an ideal base for the M25, M3, M4 and Heathrow Airport is just 7 miles away. ... more   less 
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Also Known As:
Brook Kingston Hotel Kingston Upon Thames
Kingston Hotel Upon Thames
Kingston Lodge Hotel

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