My husband booked an over night stay as a wedding anniversary suprise
Room no 3 on the ground floor was on the back of the hotel with a shingle carpark.
2am we were woken by a delivery van reversing on the shingle, again around 4am, then at 6am the night porter decides to vacumn the hall outside our room for 10 minutes !!
The shower room was scruffy with the tiles needing a good clean and the toilet seat broke so we placed it on the floor till the following morning..
All thro the night I had a tickly cough at the back of my throat .this was the result of the carpet not clean..with a layer of dust and fluff/hair bits on the carpet by the bedside.
We didnt realise the carpet was so dirty as at a glance the carpet was a pinky/grey shadow pattern, only when I picked up my shoes I realised how dirty it was.
My husband ordered a gift of flowers which were placed in a plastic water pack on the dressing table.
At some point in the night the flowers fell off the dressing table and we woke to find water all over the floor and it soaked our travel bag.
so after arriving full of hope of a romantic evening in a nice hotel we left the following morning.tired from sleep disturbance and our clothes,travel bag and flowers in plastic black bags !!
Food ! no brown bread rolls only a white french stick cut up,
two choices of food we requested were not on the menue,as we were told chef threw out the fishcakes this morning !!
The meals we did finally receive were acceptable.and portions acceptable.
I did complain the following morning to the deputy manager who inspected the room and agreed it was dirty.
She agreeded the broken toilet seat was unacceptable , they could have placed the flower pack into an ice bucket to prevent it falling over.
It was not acceptable for vacumning to take place at 6am.!
We were offered another complimentry overnight stay.which we declined . a voucher for a Sunday lunch we again declined.
She finally deducted £30 from the tariff of £90.
In hindsight we should have not accepted this reduction. We should not have been charged at all !!!
We would not return to this hotel and have told friends to make them aware as they are booked in for New Years Eve.
- Official Description (provided by the hotel):
- A charming hotel with comfortable bedrooms in a beautiful peaceful rural area yet convenient location. The hotel is set in over 5 acres of beautiful landscape grounds with a tennis court and garden gazebo. The relaxing bar and restaurant offers both a snack menu and full menu. The hotel provides air conditioned rooms for business meetings and conferences. Well renowned as a wedding venue the hotel is also available for exclusive use. There is good onsite parking. ... more less
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- Also Known As:
- Farnham House Hotel Surrey