I do not normally complain about places that I have stayed at but the Farnham House hotel was an experience and in the end I just had to laugh at how bad it was.
1st impression not great. Hungry after traveling, I asked if we could book dinner and the receptionist said that she could book a table for us in an hour because they were extremely busy. I noted that there was no one in the restaurant at that point and two people there in an hour. Extremely busy?? I dread to think how they would cope with more than two tables.
A very similar experience to the reviews that have been posted - unclean, dated, too hot, noisy during the night, shower either really hot or really cold, poor bar (No staff) and dinner service (One hour in between courses) but the incident that stood out the most was my breakfast the next day.
I had a croissant and as I took a bite, it was completely raw and sticky inside. I showed this to the waiter and he said that the chef was making more and that I would get a cooked one. As I was served another I was a bit more cautious with this one as a result of the previous croissant. The new was not raw this time, but completely frozen on the inside. I again showed this to the waiter and explained it's arctic state and the waiter replied "I thought that was the case" and walked off. Myself and my colleague that was having breakfast with me just laughed.
As I checked out the receptionist asked me how my stay was and I said "not good" expecting her to ask why. I think she gets that response from customers often as she merely responded with "O.K".
An absolute shambles of a place, which is a shame because the grounds of the hotel are really nice and with investment could be a cracking hotel. I would advise no one to visit even if it is a short overnight business stay like me, however if the hotel changes hands then someone has the potential to make it really quite nice.
Warning - do not have a croissant unless you like raw pastry or frozen pastry.
- Official Description (provided by the hotel):
- A charming hotel with comfortable bedrooms in a beautiful peaceful rural area yet convenient location. The hotel is set in over 5 acres of beautiful landscape grounds with a tennis court and garden gazebo. The relaxing bar and restaurant offers both a snack menu and full menu. The hotel provides air conditioned rooms for business meetings and conferences. Well renowned as a wedding venue the hotel is also available for exclusive use. There is good onsite parking. ... more less
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- Also Known As:
- Farnham House Hotel Surrey