I had my wedding on the 25th January at the Farnham house hotel. Having picked this hotel over a year ago something has drastically gone wrong with this hotel since then. The food was second rate and not up to the standard you should expect from a wedding. The staff had no idea what was going on, no bar staff, rude and cocky master of ceremonies and hopeless hotel manager that really didn't care or know what was needed to provide the perfect day.
Our elderly parents arrived to a room, with no heating. Numerous times I told the staff to rectify this, after 1 hour of waiting, we did it ourselves as they just left them unattended.
The main reason this hotel is not up to scratch is clear to me, no leadership from the hotel manager, kids serving who really don't care on customer service, 2 different functions managers in 1 year with no idea what is required even when we had delivered everything to them and discussed the plans numerous times.
I am sad and upset on how we and all our family and friends have been treated. The hotel and staff are really not bothered, as everything is too much of an effort.
Cleaning staff need to work at "cleaning" as the hotel was dirt and dusty. When quizzed over these issues, the staff looked at me and others like rabbits in headlights, it became clear the reason why.....broken English skills!
I would not recommend this hotel to anyone at all, the hotel could be a gold mine, however it has been left to fall into a shoddy state.
- Official Description (provided by the hotel):
- A charming hotel with comfortable bedrooms in a beautiful peaceful rural area yet convenient location. The hotel is set in over 5 acres of beautiful landscape grounds with a tennis court and garden gazebo. The relaxing bar and restaurant offers both a snack menu and full menu. The hotel provides air conditioned rooms for business meetings and conferences. Well renowned as a wedding venue the hotel is also available for exclusive use. There is good onsite parking. ... more less
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- Also Known As:
- Farnham House Hotel Surrey