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“A little tired in places but good for overnight stay”

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Holiday Inn Express Epsom Downs
Ranked #1 of 6 Hotels in Epsom
Certificate of Excellence
Stockton-on-Tees, United Kingdom
Level 6 Contributor
154 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“A little tired in places but good for overnight stay”
Reviewed October 24, 2012

As the title says we stayed for one night while visiting family and to be fair there isn't much other choice in the area. The staff were excellent on check in, the room was fairly standard and a little tired in places, stained upholstery etc on sofa bed and on chairs in lounge area but it is clean and bright.
For £60 a night I compare it to the Premier Inn bracket and the room wasn't as good a standard as theirs but it was fine for the purpose. Comfortable bed, nice bathroom.
Drinks expensive in the bar 2 wine and 2 beer £21
Breakfast was included in the price and was simple but adequate. Serve yourself toast, bacon, sausage, cereals etc
All in all it served its purpose at a fair price and the staff were very nice

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pollyschoices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review, November 1, 2012
Thank you for your review and for staying with us at the Holiday Inn Express London Epsom Downs. Its great to hear you found the staff to be excellent and enjoyed our free breakfast . I will pass on your comments to the staff and especially to housekeeping and maintenance regarding the upholstery. I'm sorry that you found the bar expensive, our rates are set on a par with other hotels and pubs in the area. Thank you again, look forward to welcoming back soon.

Kind Regards
Laura Davey
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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510 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Telford, United Kingdom
Level 6 Contributor
119 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 546 helpful votes
Reviewed October 16, 2012

My wife and I have just spent an enjoyable 2 nights at this hotel. The room was quiet, immaculately clean and beautifully decorated. My only criticism (and this applies to most UK hotels) is that the beds are too small. We were in a twin room and the beds were only about 3 feet wide. There was plenty of space in the room for a couple of 4 foot beds. Also, why such a tiny television? Not a problem for us as we do not watch TV, even at home, but many people would be disappointed.

My only real criticism, however, is with the breakfast. The scrambled egg was one of the most disgusting things I have ever attempted to eat! Why does this hotel not use free range eggs? Surely, by now, everyone is aware of the appalling cruelty inflicted on battery hens. Serving eggs other than free range in any hotel or restaurant is totally unforgivable.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review, October 22, 2012
Thank you for taking the time to write your trip advisor review. I'm happy to hear you enjoyed your stay and found the room to be immaculately clean and beautifully decorated. Thank you also for your comments regarding the scrambled eggs at Breakfast. I will pass your concerns onto our head office who I'm sure will take this into consideration when they are next reviewing our breakfast offering. Thank you again.

Kind Regards

Laura Davey
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 2, 2012

Only a short drive from Chessington. We booked this hotel late after deciding to stay for an extra day at Chessington Theme park. The hotel was very modern and clean. The family room was decorated to a very high standard and with ample room for us and our two children aged 8 and 6 years. The menu was quite expensive however, as an alternative option, the restaurant opposite (The rubbing House), a short walk along the Epsom race track, offered excellent food at very good prices (we had our best meal here). The breakfast in the hotel was self service with beans, egg and sausage on offer for hot although there were cereals, yoghurt's and fruit also on offer. We found this a very pleasant and relaxed venue for the one night we stayed however long term stayers may find children getting bored as there is not much else around.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review, October 5, 2012
Thank you for taking the time to write your trip advisor review and staying with us at the Holiday Inn Express London Epsom Downs. Our location certainly is unique and I'm happy to hear you had a pleasant stay and enjoyed our free breakfast. Look forward to welcoming you back in the future.

Kind Regards
Laura Davey
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 1, 2012

Oh dear. All some of us need is a decent soak, proper TV and a good breakfast. Compared with a Travel lodge or Days not really good value even booked at best advance rate.
TV poor. NO Wifi in rooms. Breakfast a shocker. The grim faces of the other couples said it all.
The shower as effective as a chocolate teapot. The bed was comfortable.

Room Tip: Go elsewhere
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alzeimers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review, October 2, 2012
Thank you for taking the time to write your trip advisor review. Sorry to hear that your stay did not met your expectations on this occasion.

Kind Regards

Laura Davey
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 24, 2012

The hotel was clean and tidy, with modern facilities. The breakfast area seems like more of an after thought than a well established area but that is a consequence of not having a real restaurant on site.
The check-in staff were generally useful, except one man who mumbles instead of correctly articulating, making communicating a challenge for my non-English family. Price changes seemed like a bit of a shot in the dark here, changing more dynamically than most but not bad value overall.
The bar is open to 1am.

Room Tip: Some rooms are miles away, the ground floor rooms aren't as noisy as you might think, although t...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob_DVB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEEpsom, General Manager at Holiday Inn Express Epsom Downs, responded to this review, September 26, 2012
Dear Guest,
Thank you for reviewing our hotel and the feedback given regarding our breakfast area, the design and size meaning that it can get busy at weekends when the hotel experiences a higher volume of guests staying with us. Room rates vary in accordance to demand and also by day of week, meaning that there can be a difference in tariff paid from time to time. I hope that this does not dissuade you from visiting us again in the future.
Kind regards
Maria Robinson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, United Kingdom
Level 5 Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 22, 2012

As with other reviews, the location is amazing. A fabulous view over the Epsom Downs and the racecourse that is faultless. Plenty of free parking available and free WIFI in the lobby area.

Everything else is what you expect from a Holiday Inn Express. The rooms have all the facilities that you would expect, the staff are ok, the food is ok and so on.

My advice would be to venture into Epsom itself (10 minute drive) and get something to eat of an evening

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T7PDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEEpsom, General Manager at Holiday Inn Express Epsom Downs, responded to this review, September 26, 2012
Dear Guest,
Great to hear that you loved the hotel's location and yes, we are spoilt with both the views of the Downs and the Racecourse! These come in particularly useful on race days for many of our guests. Thank you for taking the time to review our hotel and we hope to see you again soon.
Kind regards
Maria Robinson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 6 Contributor
115 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 17, 2012

We (2 adults 2 kids) stayed here in June 2012 for my daughters birthday as we visited nearby chessington.
The bedroom number 037 wasvclean spacious and had a great view of the outside area and the racecourse. The beds were very comfortable a fab nights sleep had by all. Breakfast was good only grumble was the cooked breakfast was lukewarm but apart from that no issues. This hotel is located in a superb location especially for race goers. The local town centre is worth a visit too. Staff friendly and polite.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toni15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEEpsom, General Manager at Holiday Inn Express Epsom Downs, responded to this review, September 26, 2012
Dear Guest,
Many thanks for your positive review on your stay here in June. I am delighted that you were all very comfortable and take note of your comments on the temperature of the hot breakfast. We look forward to welcoming you to Epsom again in the future.
Kind regards
Maria Robinson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Epsom Downs

Property: Holiday Inn Express Epsom Downs
Address: Langley Vale Road, Epsom KT18 5LG, England
Phone Number:
Location: United Kingdom > England > Surrey > Epsom
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Epsom
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Epsom Downs 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Located on the grounds of Epsom Racecourse, 2 miles from Epsom town centre, you will find our wooden chalet style exterior in keeping with the peaceful rural surroundings. Each of the 120 Holiday Inn Express London Epsom Downs bedrooms are contemporary, bright and spacious with a comfortable bed that makes falling asleep easier than ever before. Relax on crisp white linens and your choice of pillows. Each room is modern and recently refurbished and has a en suite with refreshing power shower and a set of fluffy cotton towels to wrap you up in warmth as soon as you step out of the shower. Our Standard hotel rooms in Epsom have a double bed and a foldaway sofa bed to accommodate 2 adults and up to 2 children up to the age of 18. Our twin rooms have two single beds to accommodate up to 2 people. You won't find a hotel closer to Epsom Downs Racecourse. On race days you can even watch the horses being groomed at the stables behind the hotel. For a family day out head to Chessington World of Adventures Theme Park, 4 miles away. We look forward to welcoming you soon ... more   less 
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Also Known As:
Holiday Inn Express Epsom Downs Hotel Epsom
Holiday Inn Epsom

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